Lost iCloud email address and password.. Help!

If I forgot my iCloud email address and password, which are different from my Apple ID, is there any way to retrieve it? I've looked everywhere thoughout the discussion boards and cannot find an answer. My phone had reset and is asking me to use only my @iCloud.com ID to restore all of the data and I cannot remember what it is, thus I cannot reactivate my phone. Does anyone know if there is any way to have this email and password sent to a different email? Again this is not my normal Apple ID which I use for iTunes and such, it is my iCloud account. If anyone has any idea how to help me I would greatly appreciate it!!

iPhone 4S, iOS 7

Posted on Dec 22, 2013 4:30 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 22, 2013 5:35 PM

You can try to find your iCloud ID as explained here: http://support.apple.com/kb/HT5625. If you are able to find it, you can reset the password as explained here: http://support.apple.com/kb/PH2617.

160 replies

Jul 28, 2017 2:39 PM in response to oh4corolla

Not sure what you mean when you indicate that Apple has said that "nothing can be done".


First, a Rescue email address is never the same as the Apple ID, so if a Rescue email is being sent, then it is being sent to a different address.


Secondly, if you can remember at least one of the answers to your security questions, then Apple Support should be able to send a reset link to an email address that they can verify is yours.


Contact the support folks that take care of this sort of thing specifically: ACCOUNT SECURITY SUPPORT


If you find that it is simply not usable, then recycle it: Recycling - Apple Store (U.S.)


Best of luck,


GB

Jan 3, 2017 6:53 AM in response to Kara0321

If I forgot my iCloud email address and password, which are different from my Apple ID, is there any way to retrieve it? I've looked everywhere thoughout the discussion boards and cannot find an answer. My phone had reset and is asking me to use only my @iCloud.com ID to restore all of the data and I cannot remember what it is, thus I cannot reactivate my phone. Does anyone know if there is any way to have this email and password sent to a different email? Again this is not my normal Apple ID which I use for iTunes and such, it is my iCloud account. If anyone has any idea how to help me I would greatly appreciate it!!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Lost iCloud email address and password.. Help!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.