Lost iCloud email address and password.. Help!

If I forgot my iCloud email address and password, which are different from my Apple ID, is there any way to retrieve it? I've looked everywhere thoughout the discussion boards and cannot find an answer. My phone had reset and is asking me to use only my @iCloud.com ID to restore all of the data and I cannot remember what it is, thus I cannot reactivate my phone. Does anyone know if there is any way to have this email and password sent to a different email? Again this is not my normal Apple ID which I use for iTunes and such, it is my iCloud account. If anyone has any idea how to help me I would greatly appreciate it!!

iPhone 4S, iOS 7

Posted on Dec 22, 2013 4:30 PM

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Question marked as Top-ranking reply

Posted on Dec 22, 2013 5:35 PM

You can try to find your iCloud ID as explained here: http://support.apple.com/kb/HT5625. If you are able to find it, you can reset the password as explained here: http://support.apple.com/kb/PH2617.

160 replies

Jan 3, 2017 6:53 AM in response to Kara0321

If I forgot my iCloud email address and password, which are different from my Apple ID, is there any way to retrieve it? I've looked everywhere thoughout the discussion boards and cannot find an answer. My phone had reset and is asking me to use only my @iCloud.com ID to restore all of the data and I cannot remember what it is, thus I cannot reactivate my phone. Does anyone know if there is any way to have this email and password sent to a different email? Again this is not my normal Apple ID which I use for iTunes and such, it is my iCloud account. If anyone has any idea how to help me I would greatly appreciate it!!

Jul 27, 2017 9:15 AM in response to gail from maine

Hi Gail,I've just read pretty much all of the thread.My / our problem may be due to the devices being second hand.

My son updated his iPad mini & my husband updated his iPad.

They're both several years old and I bought them through eBay and gumtree sites. I understand if they haven't been properly "forgotten" or if find my phone hasn't been turned off it's the paperweight thing BUT if you've set it up and used the device ( for several years without a problem) with your own Apple / iCloud ID then can't remember the iCloud email ( tried & tried many variations & done all the Apple ID reset PW too which sends you in a circle )

is it possible that this can get sorted?

OR is our problem still connected to the original owners?

If so how were we able to set up & use them initially?

Thanks,Liz

Jul 28, 2017 2:33 PM in response to gail from maine

I have a similar issue where we have an old iPhone 4 we're giving to my kids and the "sign in to iCloud" keeps popping up. It tells us the iCloud email but we do not know the password. We forget the answers to the challenge questions and it sends the reset instructions to the iCloud email address that we cannot access.


We've already called Apple and it seems nothing can be done. Therefore this phone is pretty much useless. Is the only option to throw it in the trash at this point? It is difficult to use with that message popping up every 2 seconds

Oct 31, 2017 3:20 AM in response to Kara0321

I got a problema with my iphone. I can not unblock it because I forgot my icloud email and password. I have access to my my apple account. I have tried to insert a recovery phone number but to no avail. I would like to be helped on how I can retrieve my icloud and password to unblock the phone. Is there any way I can send the details of my apple account to apple for help??


Thank you.

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Lost iCloud email address and password.. Help!

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