Red square in red circle cannot play songs

I've spent many hours looking for the right answer to this issue. You are brilliant this finally worked for me. Thanks for making it easy

this isnt working for me the songs that are on my phone arent on my itunes anymore i tried to delete them one by one on my phone but it will not let me. can someone please help me out with this? i cant seem to get ride of the grayed out ones or the ones with the res circle

Try:

- Reset the iOS device. Nothing will be lost

Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

least ten seconds, until the Apple logo appears.

- Unsync/delete all music and resync

To delete all music go to Settings>General>Usage>Storage>Manage Storage>Music>Tap edit in upper right and then tap the minus sign by All Music

- Reset all settings

Go to Settings > General > Reset and tap Reset All Settings.

All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.

- Restore from backup. See:

iOS: Back up and restore your iOS device with iCloud or iTunes

- Restore to factory settings/new iOS device.

ahh thank you so very much! 😀

i lied its still there.... 😟

Did you restore to factory settings/new iPod (not restore from backup)?

Im not sure i have an iphone 4 i rest all settings but still nothing i wanted to erase my phone completely see if that will work or not nothing on the device is important anyways, but will i still be able to keep my apple id? and can i make a new icloud account or just have the same one?

I tried everything, downloading third party program, freeing space on my phone, installing previous version of itunes. Turns out I just disconnected from icloud on my phone, my computer, and itunes. and then tried to syncronize like I usually do and It worked. Don't ask me why tho

Thanks Mara 120. Your answer worked perfectly. I had 397 songs like that. Much appreciated. 🙂