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Use Apple Store Gift Card to Buy iTunes Gift Card?

When calling Apple, they state you can't buy a gift card with a gift card, yet, I've done this in store before. Is there any way to this online? Thanks for your help...

MacBook Pro, Mac OS X (10.6.4)

Posted on Dec 23, 2013 8:23 AM

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Posted on Feb 10, 2017 6:28 PM

I called Apple and requested Gift Card Sales only to be told that sales cannot convert a GC, but customer service can. Save time, and just ask customer service to help instead of being transferred around.

24 replies

Dec 15, 2017 1:26 PM in response to timskliu

So I just called to have that process done for a $25 card. When I got to gift card sales they transferred me to customer service because they said that they didn’t have the tools to do so. When I got to customer service they told me that they would put in a request to have the balance transferred and I would get a response back in two business days. I also got an email saying the same thing. So just in case anyone was wondering how the process went for someone els. Hopefully they can exchange my card! Hope this helps...

Jan 19, 2014 10:58 PM in response to rjgodbey

Hi rjgodbey,


Click this link and redeem your Apple Store Gift Card:


http://store.apple.com/us/browse/home/giftcards/redeem


You can also contact this number:


By calling 1-800-MY-APPLE.

Your Apple Specialist will need the PIN (located under the scratch-off surface on the back). Remember to keep the card until you receive your item(s).


Be sure to sign to your Apple ID. If you are not intereseted then you can swap it with my iTunes Gift Card, reply if interested.


Cheers!

Feb 13, 2015 12:48 PM in response to rjgodbey

You can contact Apple by phone to convert an Apple Store Gift Card to an iTunes Gift Code that is emailed to you. There is no ONLINE method.


Here are the steps that I just followed:


1. Call Apple at 1-800-MY-APPLE (1-800-676-2775) [in the U.S.]

2. Get connected to Gift Cards Sales

3. Provide the following info:
- Gift Card Number: 18-digit number under the bar code on the back of the gift card

- PIN code: 16-character code on the back of the gift card

- Your name

- email address

4. Stay on the call to confirm that you received the email with the subject line: "Your iTunes Gift Code" before hanging up

5. The email will have a 16-character code that you can use in iTunes

Cheers!

p.s. Though the webpage http://store.apple.com/us/accessories/giftcards/redeem states you can click on the "Apple Store Gift Card" tab in the Payment section, this option is actually NOT available when you try to purchase an iTunes Gift Card online.

Use Apple Store Gift Card to Buy iTunes Gift Card?

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