What is the cause of the Spinning Wheel of Death (SWOD) and how can we fix it?
I get the SWOD using Safari, Mail, Google chrome, Firefox, Mathematica, and other programs. This cannot be a browser plug-in issues as other forums suggest. I suspect a windows process at the root but I don't enough to know how to trace. Does anyone know what's causeing this epidemic?
MacBook Pro, Mac OS X (10.7.5)
The SWOD occurs when an application has been unresponsive to system events for a number of seconds.
Potential causes are myriad. Sometimes it's a badly behaved (often 3rd party) driver locking up some critical I/O. Sometimes it's running out of memory. Sometimes it's hard drive corruption. Sometimes it's badly written software tying up system resources in one way or another. The list goes on.
Activity Monitor may be able to shed some light on what is happening. You could look for unusually high CPU, disk, or memory swapping activity. You could also get info on specific stalled applications to see what they are up to. Are they using a lot of CPU? Are they thrashing memory? If you hit Sample, you may get some hint about where the application is stuck from the function call stack.
The system log may also shed some light on persistent problems. You can view it through the Console utility.
The SWOD occurs when an application has been unresponsive to system events for a number of seconds.
Potential causes are myriad. Sometimes it's a badly behaved (often 3rd party) driver locking up some critical I/O. Sometimes it's running out of memory. Sometimes it's hard drive corruption. Sometimes it's badly written software tying up system resources in one way or another. The list goes on.
Activity Monitor may be able to shed some light on what is happening. You could look for unusually high CPU, disk, or memory swapping activity. You could also get info on specific stalled applications to see what they are up to. Are they using a lot of CPU? Are they thrashing memory? If you hit Sample, you may get some hint about where the application is stuck from the function call stack.
The system log may also shed some light on persistent problems. You can view it through the Console utility.
Apple calls it the "wait cursor". All the reasons Edward K. Chew explained can cause its appearance. It may be something you can fix, or not.
Back up your documents and everything else important to you before proceeding. It is premature to conclude your hard disk is failing, but the symptoms you describe may presage an impending disk failure, and you should have backups anyway.
To help determine the possible causes of this behaviour read the following. None of what follows is intended to fix anything, but it will provide the additional information required to advance troubleshooting:
Boot OS X Recovery by holding ⌘ and r (two fingers) while you start your Mac. At the Mac OS X Utilities screen, select Disk Utility. Select your startup volume (usually named "Macintosh HD") and click the Repair Disk button. Describe any errors it reports in red.
When it finishes restart your Mac and test again for operation. If it's still not behaving as you expect it should, please post the results of EtreCheck in accordance with the following instructions:
Apple Support Communities contributor etresoft wrote a very useful app to quickly gather certain system information that may help point to a cause of this problem. Go to his website, download and run EtreCheck:
http://www.etresoft.com/etrecheck
Etrecheck will be in your Downloads folder. Open it from there. You may see the following dialog box:
Click Open - etresoft contributes to this forum frequently and can be considered a trustworthy developer.
It will take a moment to run as it collects its data.
Copy and paste its output in a reply.
Do not be concerned about anything that says "Problem" or “failed” or anything else that may appear in red.
EtreCheck was designed to remove any personal information (such as your computer's name and serial numbers) but if you see anything that looks like an email address or any other personal information that should not be divulged to others, please delete or obscure that information when you post the reply.
When you are finished with EtreCheck, quit the program. It occupies very little space, and you can keep it or drag it to the Trash as you wish.
After completing the above please determine if the problems also occur in "Safe Mode":
System performance problems for reasons that cannot be isolated to any other cause justify an SMC reset. Be sure to read the procedure carefully and follow all the steps exactly as written, even if they seem inapplicable or trivial.
Edward / John
I apprecieate the response, however, I have used Activity Monitor extensively and noticed that the two biggest culprits may be "QTKitserver" and "deamon" processes spawned by "luanchd", such as "sh", "sed", and others.
John:
My wife's computer was the first to have issues withthe SWOD and we took it to the "Genius" bar, they concluded as you did. So, we replaced memory and hard drive, and upon minutes of restarting, it had the SWOD. I don't think in our case it's hardware.
However, I do believe it is buggy code. I also think that the OS X does not do a good job of trapping the bad code and gracefully exiting the situtation; ie, it leaves you with the SWOD.
I hope someone knows how to get around this. It is costing all of us a lot of time that we cannot recover from.
Help is needed here.
Thanks
Most of us don't have such problems (save some qtkitserver instances red in Activity Monitor) & certainly not numerous sh & sed & 'deamon'' processes. John's advice should suggest where the problem lies, since although I'm sure you're right about AM showing certain things using cpu, that isn't usually the case.
If your Apple store visit led to known good replacement memory & installing a standard OS X on a new empty drive without migrating/transferring any software settings, & yet within minutes there were problems... then it's hard to believe that anything other than hardware could be at fault, or surely most everyone would have similar issues.
"My wife's computer was the first to have issues.." So you have two entirely separate OS X systems (both presumably running 10.7.5?), and both with similar "beachball" wait cursor symptoms?
If so, that can point to a common trigger. A trigger that's probably not local hardware; double hardware failures can and do happen, but they're not common. (Full disclosure: I have seen similar systems all have similar failures, when a batch of systems were purchased together and a common component was malfunctioning; a bad batch of widgets was used in all of the systems. It happens, but it's quite rare. Particularly rare if the systems were not acquired from the same source and at the same time; if the systems lack nearby serial numbers and all.)
While it's certainly possible that the trigger is OS X, it would be fairly unsual for this "beachball" to show up at just one site and not everywhere that's running 10.7.5. We'd usually be hearing about "beachballs" everywhere, if the problem were generic to OS X, or to a particular series of MacBook running 10.7.5. (That sort of problem has happened in the past, but rarely.) The lack of "beachball" chatter would tend to imply there's something else involved here. Some other factor, or some else needed to trigger the "beachball".
Potentially some software that is installed on both, or maybe a problem with the local network connection.
I'm going to guess you're connected via that absolutely marvelous gremlin farm known as WiFi, so please try switching over to a wired connection and see if that makes a difference. WiFi can be subject to interference, and the upstream networks can be subject to both configuration and wiring problems.
Also (as a guess) see if specifying your DNS server as 8.8.8.8 and 8.8.4.4 and not whatever your ISP has set makes any difference; this via System Preferences > Network > select your network controller > Advanced > DNS. The 8.8.8.8 and 8.8.4.4 IP addresses are Google (public) DNS servers, and they can provide a reasonable way to test with DNS servers other than those provided by your ISP. DNS errors can present as network retries and delays and can trigger various "beachballs" in applications.
One of the other potential triggers for "beachballs" that can specifically awaken QTKitServer are shared (and corrupt) video files, and there have been cases where QTKitServer becomes overly active when there are corrupt video files around. I don't know if that's been seen on 10.7.5, but it has been seen before. (I would not expect this to arise on both systems if one's been wiped and reinstalled and no files are present, though. That points to the network or some other common factor.)
etrecheck can help find problematic browser extensions and related, plugins for video viewing, and should also flag anti-malware tools and other potential triggers; virus scanners can particularly cause virus-like behavior. Do please post that output.
cwglover wrote:
Help is needed here.
Help has been provided, but you have to participate. How would you like to proceed?
John
I am following the instructions on your earlier post and I will provide the results when the Disk Utility finishes. In the mean time here is tresults from the EtreCheck. I will rerun it after the Disk Utility finihes.
When I pasted the EtreCheck results from the Clipboard, I got the SWOD for about 10 sec before the paste showed in the window (please see the screen capture below the EtreCheck results).
Hardware Information:
MacBook Pro (15-inch, Mid 2009)
MacBook Pro - model: MacBookPro5,3
1 3.06 GHz Intel Core 2 Duo CPU: 2 cores
8 GB RAM
Video Information:
NVIDIA GeForce 9400M - VRAM: 256 MB
NVIDIA GeForce 9600M GT - VRAM: 512 MB
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 1.9 - SDK 10.9
AppleAVBAudio: Version: 2.0.0 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
System Software:
OS X 10.9.1 (13B42) - Uptime: 2 days 0:51:24
Disk Information:
ST9500420ASG disk0 : (500.11 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) /: 499.25 GB (181.29 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R UJ-868
USB Information:
Apple Inc. Built-in iSight
Apple Internal Memory Card Reader
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
FireWire Information:
Thunderbolt Information:
Kernel Extensions:
com.rim.driver.BlackBerryUSBDriverInt (0.0.68)
com.symantec.kext.internetSecurity (5.3.1f8)
com.symantec.kext.pf (5.6.1f9)
com.symantec.kext.ips (3.9.1f9)
com.eltima.SyncMate.kext (0.2.5b15)
com.symantec.kext.fw (5.3.1f9)
com.symantec.kext.SymAPComm (12.6.1f9 - SDK 10.6)
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
[loaded] com.adobe.fpsaud.plist
[loaded] com.DesignScience.DSMTTool.plist
[loaded] com.leapmotion.leapd.plist
[loaded] com.macpaw.CleanMyMac2.Agent.plist
[loaded] com.microsoft.office.licensing.helper.plist
[invalid] com.oracle.java.Helper-Tool.plist
[loaded] com.symantec.ajaxserver.plist
[loaded] com.symantec.deepsight-extractor.plist
[loaded] com.symantec.errorreporter-periodic.plist
[loaded] com.symantec.liveupdate.daemon.ondemand.plist
[loaded] com.symantec.liveupdate.daemon.plist
[not loaded] com.symantec.nav.migrateqtf.plist
[loaded] com.symantec.sharedsettings.plist
[loaded] com.symantec.symdaemon.plist
[loaded] rapiback.plist
Launch Agents:
[not loaded] com.AT&T.attcm_AppStart.plist
[loaded] com.leapmotion.Leap-Motion.plist
[invalid] com.oracle.java.Java-Updater.plist
[loaded] com.sierrawireless.SwitchTool.plist
[loaded] com.symantec.errorreporter-periodicagent.plist
[loaded] com.symantec.nis.application.plist
[loaded] com.symantec.uiagent.application.plist
[loaded] syncmateStarter.plist
User Launch Agents:
[loaded] com.adobe.ARM.[...].plist
[loaded] com.akamai.client.plist
[loaded] com.google.keystone.agent.plist
[not loaded] com.macpaw.CleanMyMac.volumeWatcher.plist
[loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist
[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist
[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist
[loaded] com.nds.pcshow.plist
[loaded] com.nds.pcshow.uninstall.plist
[loaded] com.zeobit.MacKeeper.Helper.plist
User Login Items:
Xmarks for Safari
Canon IJ Network Scanner Selector EX
Jawbone Updater
Google Drive
xScan
AT&T Communication Manager
3rd Party Preference Panes:
Akamai NetSession Preferences
Citrix Online Plug-in
Flash Player
Flip4Mac WMV
Growl
Norton\nQuickMenu
Perian
Tuxera NTFS
Xmarks for Safari
Internet Plug-ins::
AdobePDFViewerNPAPI: Version: 11.0.04 - SDK 10.6
Flash Player: Version: 11.9.900.170 - SDK 10.6
EPPEX Plugin: Version: 3.0.5.0
AdobePDFViewer: Version: 11.0.04 - SDK 10.6
OfficeLiveBrowserPlugin: Version: 12.3.3
PrintDialogExt: Version: 6.1.1
SharePointBrowserPlugin: Version: 14.3.7 - SDK 10.6
Unity Web Player: Version: UnityPlayer version 2.6.1f3
iPhotoPhotocast: Version: 7.0
RealPlayer Plugin: Version: (null)
DirectorShockwave: Version: 11.5.8r612
QuickTime Plugin: Version: 7.7.3
FlashPlayer-10.6: Version: 11.9.900.170 - SDK 10.6
CitrixICAClientPlugIn: Version: 11.2.0
GarminGpsControl: Version: 4.0.3.0 Release - SDK 10.6
CANONiMAGEGATEWAYDL: Version: 3.1.0.2
Silverlight: Version: 5.1.20513.0 - SDK 10.6
CoolirisWebKitPlugin: Version: (null)
Google Earth Web Plug-in: Version: 5.2
Default Browser: Version: 537 - SDK 10.9
Easy-WebPrint EX: Version: 1.1.0
Flip4Mac WMV Plugin: Version: 3.0.0.126 - SDK 10.8
NPDjVu: Version: 6.1.2 - SDK 10.6
Mathematica: Version: 9.0.1.4055068
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Outdated! Update
NortonInternetSecurityBF: Version: 1.7.0 - SDK 10.6
User Internet Plug-ins::
Picasa: Version: 1.0
BSContact: Version: 8.005 - SDK 10.6
BSVersion: Version: 1.0.0.7 - SDK 10.6
Bad Fonts:
None
Old applications:
FlashbackChecker: Version: 1.0 - SDK 10.5
/Users/cwglover/Downloads/Moved Items From Downloads/FlashbackChecker.app
Garmin Lifetime Map Updater: Version: 2.2 - SDK 10.5
/Applications/Garmin Lifetime Map Updater.app
Keynote: Version: 5.3 - SDK 10.5
/Applications/iWork '09/Keynote.app
MathType: Version: 6.7e 12112800 - SDK 10.4
/Applications/MathType 6/MathType.app
Microsoft Alerts Daemon: Version: 14.3.7 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Alerts Daemon.app
Microsoft Alerts Daemon: Version: 14.2.5 - SDK 10.5
/Users/cwglover/MS 2011/Office/Microsoft Alerts Daemon.app
Microsoft AutoUpdate: Version: 2.3.6 - SDK 10.4
/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
Microsoft Chart Converter: Version: 14.3.7 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Chart Converter.app
Microsoft Clip Gallery: Version: 14.3.7 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Clip Gallery.app
Microsoft Database Daemon: Version: 14.3.7 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Database Daemon.app
Microsoft Database Utility: Version: 14.3.7 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Database Utility.app
Microsoft Document Connection: Version: 14.3.7 - SDK 10.5
/Applications/Microsoft Office 2011/Microsoft Document Connection.app
Microsoft Error Reporting: Version: 2.2.9 - SDK 10.4
/Library/Application Support/Microsoft/MERP2.0/Microsoft Error Reporting.app
Microsoft Excel: Version: 14.3.7 - SDK 10.5
/Applications/Microsoft Office 2011/Microsoft Excel.app
Microsoft Graph: Version: 14.3.7 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Graph.app
Microsoft Language Register: Version: 14.3.7 - SDK 10.5
/Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app
Microsoft Office Reminders: Version: 14.3.7 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Office Reminders.app
Microsoft Outlook: Version: 14.3.7 - SDK 10.5
/Applications/Microsoft Office 2011/Microsoft Outlook.app
Microsoft PowerPoint: Version: 14.3.7 - SDK 10.5
/Applications/Microsoft Office 2011/Microsoft PowerPoint.app
Microsoft Ship Asserts: Version: 1.1.4 - SDK 10.4
/Library/Application Support/Microsoft/MERP2.0/Microsoft Ship Asserts.app
Microsoft Upload Center: Version: 14.3.7 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Upload Center.app
Microsoft Word: Version: 14.3.7 - SDK 10.5
/Applications/Microsoft Office 2011/Microsoft Word.app
My Day: Version: 14.3.7 - SDK 10.5
/Applications/Microsoft Office 2011/Office/My Day.app
Neat ADF Scanner 2008 10_5: Version: 1.0.0.15 - SDK 10.5
/Library/Image Capture/Devices/Neat ADF Scanner 2008 10_5.app
Numbers: Version: 2.3 - SDK 10.5
/Applications/iWork '09/Numbers.app
Open XML for Excel: Version: 14.3.7 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Open XML for Excel.app
Pages: Version: 4.3 - SDK 10.5
/Applications/iWork '09/Pages.app
Picasa: Version: 3.9.16 - SDK 10.4
/Applications/Picasa.app
SLLauncher: Version: 1.0 - SDK 10.5
/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
Solver: Version: 1.0 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app
Solver: Version: 1.0 - SDK 10.5
/Users/cwglover/MS 2011/Office/Add-Ins/Solver.app
SyncServicesAgent: Version: 14.3.7 - SDK 10.5
/Applications/Microsoft Office 2011/Office/SyncServicesAgent.app
WiFi Analyzer: Version: 1.0.2 - SDK 10.0
/Applications/WiFi Analyzer.app
Time Machine:
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 464.96 GB Disk used: 296.12 GB
Destinations:
Seagate Backup Plus Drive [Local] (Last used)
Total size: 931.19 GB
Total number of backups: 35
Oldest backup: 2013-11-10 04:43:44 +0000
Last backup: 2013-12-27 02:25:40 +0000
Size of backup disk: Adequate
Backup size 931.19 GB > (Disk used 296.12 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
11% mds_stores
9% mds
3% WindowServer
2% EtreCheck
1% SymDaemon
Top Processes by Memory:
470 MB mds_stores
270 MB SymDaemon
131 MB softwareupdated
123 MB Safari
115 MB Mail
Virtual Memory Statistics:
1.13 GB Free RAM
3.48 GB Active RAM
2.37 GB Inactive RAM
779 MB Wired RAM
18.21 GB Page-ins
0 B Page-outs
What I said was not what I meant. On my wife's MBP the Genius guys replaced the hard drive and memory. We bought it home and used Time Machine to restore her apps and work. Then we got the recurrence of the SWOD. It was not a clean hard drive.
I ran disk repair as suggested. The total number of files on the HD needed to be repaired and it was. I will see if there is a difference on the SWOD frequency.
Also...
Hardware Information:
MacBook Pro (15-inch, Mid 2009)
MacBook Pro - model: MacBookPro5,3
1 3.06 GHz Intel Core 2 Duo CPU: 2 cores
8 GB RAM
Video Information:
NVIDIA GeForce 9400M - VRAM: 256 MB
NVIDIA GeForce 9600M GT - VRAM: 512 MB
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 1.9 - SDK 10.9
AppleAVBAudio: Version: 2.0.0 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
System Software:
OS X 10.9.1 (13B42) - Uptime: 0 days 0:5:58
Disk Information:
ST9500420ASG disk0 : (500.11 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) /: 499.25 GB (181.98 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R UJ-868
USB Information:
Seagate Backup+ BK 1 TB
EFI (disk1s1) <not mounted>: 209.7 MB
Seagate Backup Plus Drive (disk1s2) /Volumes/Seagate Backup Plus Drive: 999.86 GB (935.77 GB free)
Apple Internal Memory Card Reader
Apple Inc. Built-in iSight
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
FireWire Information:
Thunderbolt Information:
Kernel Extensions:
com.rim.driver.BlackBerryUSBDriverInt (0.0.68)
com.symantec.kext.internetSecurity (5.3.1f8)
com.symantec.kext.pf (5.6.1f9)
com.symantec.kext.ips (3.9.1f9)
com.eltima.SyncMate.kext (0.2.5b15)
com.symantec.kext.SymAPComm (12.6.1f9 - SDK 10.6)
com.symantec.kext.fw (5.3.1f9)
Problem System Launch Daemons:
Problem System Launch Agents:
Launch Daemons:
[loaded] com.adobe.fpsaud.plist
[loaded] com.DesignScience.DSMTTool.plist
[loaded] com.leapmotion.leapd.plist
[loaded] com.macpaw.CleanMyMac2.Agent.plist
[loaded] com.microsoft.office.licensing.helper.plist
[invalid] com.oracle.java.Helper-Tool.plist
[loaded] com.symantec.ajaxserver.plist
[loaded] com.symantec.deepsight-extractor.plist
[loaded] com.symantec.errorreporter-periodic.plist
[loaded] com.symantec.liveupdate.daemon.ondemand.plist
[loaded] com.symantec.liveupdate.daemon.plist
[not loaded] com.symantec.nav.migrateqtf.plist
[loaded] com.symantec.sharedsettings.plist
[loaded] com.symantec.symdaemon.plist
[loaded] rapiback.plist
Launch Agents:
[loaded] com.AT&T.attcm_AppStart.plist
[loaded] com.leapmotion.Leap-Motion.plist
[invalid] com.oracle.java.Java-Updater.plist
[loaded] com.sierrawireless.SwitchTool.plist
[loaded] com.symantec.errorreporter-periodicagent.plist
[loaded] com.symantec.nis.application.plist
[loaded] com.symantec.uiagent.application.plist
[loaded] syncmateStarter.plist
User Launch Agents:
[loaded] com.adobe.ARM.[...].plist
[loaded] com.akamai.client.plist
[loaded] com.google.keystone.agent.plist
[not loaded] com.macpaw.CleanMyMac.volumeWatcher.plist
[loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist
[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist
[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist
[loaded] com.nds.pcshow.plist
[loaded] com.nds.pcshow.uninstall.plist
[loaded] com.zeobit.MacKeeper.Helper.plist
User Login Items:
Xmarks for Safari
Canon IJ Network Scanner Selector EX
Jawbone Updater
Google Drive
xScan
AT&T Communication Manager
3rd Party Preference Panes:
Akamai NetSession Preferences
Citrix Online Plug-in
Flash Player
Flip4Mac WMV
Growl
Norton\nQuickMenu
Perian
Tuxera NTFS
Xmarks for Safari
Internet Plug-ins::
AdobePDFViewerNPAPI: Version: 11.0.04 - SDK 10.6
Flash Player: Version: 11.9.900.170 - SDK 10.6
EPPEX Plugin: Version: 3.0.5.0
AdobePDFViewer: Version: 11.0.04 - SDK 10.6
OfficeLiveBrowserPlugin: Version: 12.3.3
PrintDialogExt: Version: 6.1.1
SharePointBrowserPlugin: Version: 14.3.7 - SDK 10.6
Unity Web Player: Version: UnityPlayer version 2.6.1f3
iPhotoPhotocast: Version: 7.0
RealPlayer Plugin: Version: (null)
DirectorShockwave: Version: 11.5.8r612
QuickTime Plugin: Version: 7.7.3
FlashPlayer-10.6: Version: 11.9.900.170 - SDK 10.6
CitrixICAClientPlugIn: Version: 11.2.0
GarminGpsControl: Version: 4.0.3.0 Release - SDK 10.6
CANONiMAGEGATEWAYDL: Version: 3.1.0.2
Silverlight: Version: 5.1.20513.0 - SDK 10.6
CoolirisWebKitPlugin: Version: (null)
Google Earth Web Plug-in: Version: 5.2
Default Browser: Version: 537 - SDK 10.9
Easy-WebPrint EX: Version: 1.1.0
Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8
NPDjVu: Version: 6.1.2 - SDK 10.6
Mathematica: Version: 9.0.1.4055068
JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Outdated! Update
NortonInternetSecurityBF: Version: 1.7.0 - SDK 10.6
User Internet Plug-ins::
Picasa: Version: 1.0
BSContact: Version: 8.005 - SDK 10.6
BSVersion: Version: 1.0.0.7 - SDK 10.6
Bad Fonts:
None
Old applications:
FlashbackChecker: Version: 1.0 - SDK 10.5
/Users/cwglover/Downloads/Moved Items From Downloads/FlashbackChecker.app
Garmin Lifetime Map Updater: Version: 2.2 - SDK 10.5
/Applications/Garmin Lifetime Map Updater.app
Keynote: Version: 5.3 - SDK 10.5
/Applications/iWork '09/Keynote.app
MathType: Version: 6.7e 12112800 - SDK 10.4
/Applications/MathType 6/MathType.app
Microsoft Alerts Daemon: Version: 14.3.7 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Alerts Daemon.app
Microsoft Alerts Daemon: Version: 14.2.5 - SDK 10.5
/Users/cwglover/MS 2011/Office/Microsoft Alerts Daemon.app
Microsoft AutoUpdate: Version: 2.3.6 - SDK 10.4
/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app
Microsoft Chart Converter: Version: 14.3.7 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Chart Converter.app
Microsoft Clip Gallery: Version: 14.3.7 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Clip Gallery.app
Microsoft Database Daemon: Version: 14.3.7 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Database Daemon.app
Microsoft Database Utility: Version: 14.3.7 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Database Utility.app
Microsoft Document Connection: Version: 14.3.7 - SDK 10.5
/Applications/Microsoft Office 2011/Microsoft Document Connection.app
Microsoft Error Reporting: Version: 2.2.9 - SDK 10.4
/Library/Application Support/Microsoft/MERP2.0/Microsoft Error Reporting.app
Microsoft Excel: Version: 14.3.7 - SDK 10.5
/Applications/Microsoft Office 2011/Microsoft Excel.app
Microsoft Graph: Version: 14.3.7 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Graph.app
Microsoft Language Register: Version: 14.3.7 - SDK 10.5
/Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app
Microsoft Office Reminders: Version: 14.3.7 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Office Reminders.app
Microsoft Outlook: Version: 14.3.7 - SDK 10.5
/Applications/Microsoft Office 2011/Microsoft Outlook.app
Microsoft PowerPoint: Version: 14.3.7 - SDK 10.5
/Applications/Microsoft Office 2011/Microsoft PowerPoint.app
Microsoft Ship Asserts: Version: 1.1.4 - SDK 10.4
/Library/Application Support/Microsoft/MERP2.0/Microsoft Ship Asserts.app
Microsoft Upload Center: Version: 14.3.7 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Microsoft Upload Center.app
Microsoft Word: Version: 14.3.7 - SDK 10.5
/Applications/Microsoft Office 2011/Microsoft Word.app
My Day: Version: 14.3.7 - SDK 10.5
/Applications/Microsoft Office 2011/Office/My Day.app
Neat ADF Scanner 2008 10_5: Version: 1.0.0.15 - SDK 10.5
/Library/Image Capture/Devices/Neat ADF Scanner 2008 10_5.app
Numbers: Version: 2.3 - SDK 10.5
/Applications/iWork '09/Numbers.app
Open XML for Excel: Version: 14.3.7 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Open XML for Excel.app
Pages: Version: 4.3 - SDK 10.5
/Applications/iWork '09/Pages.app
Picasa: Version: 3.9.16 - SDK 10.4
/Applications/Picasa.app
SLLauncher: Version: 1.0 - SDK 10.5
/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app
Solver: Version: 1.0 - SDK 10.5
/Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app
Solver: Version: 1.0 - SDK 10.5
/Users/cwglover/MS 2011/Office/Add-Ins/Solver.app
SyncServicesAgent: Version: 14.3.7 - SDK 10.5
/Applications/Microsoft Office 2011/Office/SyncServicesAgent.app
WiFi Analyzer: Version: 1.0.2 - SDK 10.0
/Applications/WiFi Analyzer.app
Time Machine:
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 464.96 GB Disk used: 295.48 GB
Destinations:
Seagate Backup Plus Drive [Local] (Last used)
Total size: 931.19 GB
Total number of backups: 32
Oldest backup: 2013-11-10 04:43:44 +0000
Last backup: 2013-12-28 03:07:13 +0000
Size of backup disk: Adequate
Backup size 931.19 GB > (Disk used 295.48 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
6% SymDaemon
6% System Events
2% coreservicesd
2% WindowServer
2% xScan
Top Processes by Memory:
229 MB SymDaemon
74 MB mds_stores
49 MB xScan
49 MB MacKeeper Helper
41 MB WindowServer
Virtual Memory Statistics:
5.32 GB Free RAM
1.26 GB Active RAM
462 MB Inactive RAM
739 MB Wired RAM
317 MB Page-ins
0 B Page-outs
Your system has been so extensively modified with "anti-virus" garbage and ill-conceived "cleaning" apps that normal operation cannot reasonably be expected. In cases such as this an "erase and reinstall" is justified in which your system is completely erased, OS X reinstalled, and your essential files restored from a backup, omitting the abundance of useless junk contributing to its poor performance.
If you are not willing to perform that you may wish to consider uninstalling several modifications known to cause problems themselves. The aggregate effect of having installed so many will cause unpredictable results.
Uninstall any and all Symantec / Norton products according to its instructions. Ensure all of its components are completely eradicated from your Mac. Your Mac cannot operate as designed using such products.
Both MacKeeper and CleanMyMac2 belong to a broad category of time- and money-wasters capable of causing system corruption that can only be rectified by reinstalling OS X, restoring from a backup, or completely erasing your system and rebuilding it from the ground up.
Follow these instructions to uninstall MacKeeper. They have been tested with the most recent version of MacKeeper (v 2.8) and last year's version. Earlier versions than the one released in 2012 require more extensive work to uninstall all its components.
You will be asked to authenticate (twice):
You do not need to provide a reason for uninstalling it:
Just Click the Uninstall MacKeeper button. You will be asked to authenticate again.
After it uninstalls you may empty the Trash and restart your Mac. All that will remain is an inert log file that does nothing but occupy space on your hard disk.
Next, uninstall CleanMyMac:
According to its web siteCleanMyMac2 is supposed to uninstall itself:
"The easiest way to completely uninstall CleanMyMac 2 is by using CleanMyMac 2 on itself.
To remove CleanMyMac 2 from your Mac:
That's it!"
Apparently it may not be that simple though, as at least one user reported that it did not work, and required manual removal: Extreme Battery Drainage
Other problematic system modifications exist:
Google Drive and other invasive Google system modifications are present. Google has yet to demonstrate the ability to write apps for OS X that do not cause performance problems. If you decide to retain them, you must accept the resulting degradation in system performance, battery life, and overall stability.
Uninstall them and evaluate the results.
We all like to play around.. Try before buying.
I suggest you partition your hd into three parttions:
1) clean system with no add-ons: zero plugins and zero preference panes. When your system goes haywire, you can boot this clean system and see how things are going.
2) Normal production system. minimize plugins & preference panes. Get good reviews of the those that you install
3) Playpen for all the intreging things you find on the internet. At present, your system is in state three.
Robert
John:
Thanks - I will uninstall the suggested apps and try to par down some others. I'm not sure about doing "earse and reinstall". I appreciate the help!!
rccharles: Great suggestion - thanks
All: note I have unistalled Google drive and I have only few short delays. The system seems to behave better than before. But I still get QTKitServer failures. Does anyone have insight to this? I've followed a couple of other threads on it, but no one has any real insight.
I'm having a similar problem. Someone PLEASE HELP!
I'll start with just an example of what I've been facing. During the composing of this post, when I switched from Firefox to Word, I had to wait 60 seconds before the spinning wheel stopped and I got a cursor. I then copied one set of Etrecheck results, switched back to Firefox, hit Command-v to paste and had to wait 45 seconds or so for the spinning wheel to stop. And the paste operation didn't paste until I hit Command-v again (with no wait this time).
Here's what I've done:
I tried three times to run a scan with avast! and all three times the scan was unable to complete.
I restarted holding down Command-r and it found and fixed many permissions, but found no problems with files.
I ran Etrecheck in a "Safe Boot" and in a normal startup and there were two things that were tagged as "[failed]" in the normal startup:
Launch Agents: [failed]com.logmein.LMILaunchAgentFixer.plist Support
User Launch Agents: [failed]com.apple.CSConfigDotMacCert-@me.com-SharedServices.Agent.plist
I apologize for taking up so much space, but here are the results from both Etrecheck runs:
___________________________________________________________________________
EtreCheck in Safe ModeEtreCheck version: 1.9.12 (48)
Report generated July 24, 2014 3:38:40 PM CDT
Hardware Information:
MacBook Pro (17-inch, Early 2008) (Verified)
MacBook Pro - model: MacBookPro4,1
1 2.6 GHz Intel Core 2 Duo CPU: 2 cores
5 GB RAM
Video Information: GeForce 8600M GT - VRAM: 512 MB
Color LCD 1680 x 1050
System Software: Mac OS X 10.7.5 (11G63) - Uptime: 0 days 0:12:35
Disk Information: WDC WD1600BEVS-00VAT0 disk0 : (160.04 GB) disk0s1 (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 159.18 GB (27.6 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information: Apple Inc. Built-in iSight
Apple Inc. Bluetooth USB Host Controller
Apple Computer Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Kernel Extensions:
[not loaded]com.AmbrosiaSW.AudioSupport (4.1.2 - SDK 10.6) Support
[not loaded]com.avast.AvastFileShield (2.1.0 - SDK 10.9) Support
[not loaded]com.avast.PacketForwarder (1.4 - SDK 10.9) Support
[not loaded]com.devguru.driver.CDFree (0.1.8) Support
[not loaded]com.devguru.driver.DevGuruVsp (0.1.8) Support
[not loaded]com.logmein.driver.LogMeInSoundDriver (1.0.3 - SDK 10.5) Support
[not loaded]com.parallels.kext.prl_usb_connect (7.0 15107.796624) Support
[not loaded]com.vmware.kext.vmci (3.1.4) Support
[not loaded]com.vmware.kext.vmioplug (3.1.4) Support
[not loaded]com.vmware.kext.vmnet (3.1.4) Support
[not loaded]com.vmware.kext.vmx86 (3.1.4) Support
Startup Items: HP IO: Path: /Library/StartupItems/HP IO
Launch Daemons:
[not loaded]com.adobe.fpsaud.plist Support
[not loaded]com.adobe.SwitchBoard.plist Support
[not loaded]com.ambrosiasw.ambrosiaaudiosupporthelper.daemon.plist Support
[not loaded]com.avast.init.plist Support
[not loaded]com.avast.uninstall.plist Support
[not loaded]com.avast.update.plist Support
[not loaded]com.cloudpath.maccmd.plist Support
[not loaded]com.crashplan.engine.plist Support
[not loaded]com.google.keystone.daemon.plist Support
[not loaded]com.logmein.logmeinblanker.plist Support
[not loaded]com.logmein.logmeinserver.plist Support
[not loaded]com.logmein.raupdate.plist Support
[not loaded]com.oracle.java.Helper-Tool.plist Support
[not loaded]com.oracle.java.JavaUpdateHelper.plist Support
[not loaded]com.orbicule.uc.plist Support
[not loaded]com.parallels.desktop.launchdaemon.plist Support
[not loaded]com.vmware.launchd.vmware.plist Support
Launch Agents:
[not loaded]com.adobe.AAM.Updater-1.0.plist Support
[not loaded]com.avast.userinit.plist Support
[not loaded]com.google.keystone.agent.plist Support
[not loaded]com.hp.help.tocgenerator.plist Support
[not loaded]com.logmein.LMILaunchAgentFixer.plist Support
[not loaded]com.logmein.logmeingui.plist Support
[not loaded]com.logmein.logmeinguiagent.plist Support
[not loaded]com.logmein.logmeinguiagentatlogin.plist Support
[not loaded]com.oracle.java.Java-Updater.plist Support
[not loaded]com.orbicule.UCAgent.plist Support
[not loaded]com.parallels.desktop.launch.plist Support
[not loaded]com.parallels.DesktopControlAgent.plist Support
[not loaded]com.parallels.vm.prl_pcproxy.plist Support
User Launch Agents:
[not loaded]com.adobe.ARM.[...].plist Support
[not loaded]com.adobe.ARM.[...].plist Support
[not loaded]com.akamai.single-user-client.plist Support
[not loaded]com.apple.CSConfigDotMacCert-@me.com-SharedServices.Agent.plist
[not loaded]com.avast.home.userinit.plist Support
User Login Items:
CrashPlan menu bar
VMware Fusion Start Menu
Dropbox
TeamViewer
EvernoteHelper
Internet Plug-ins: GlancePlugIn: Version: 2.5.6 - SDK 10.4 Support
o1dbrowserplugin: Version: 5.4.2.18903 Support
OfficeLiveBrowserPlugin: Version: 12.3.6 Support
Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 Support
AdobePDFViewerNPAPI: Version: 10.1.10 Support
FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support
LogMeIn: Version: 1.0.935 - SDK 10.7 Support
Silverlight: Version: 5.1.30317.0 - SDK 10.6 Support
Flash Player: Version: 14.0.0.145 - SDK 10.6 Support
iPhotoPhotocast: Version: 7.0
CitrixICAClientPlugIn: Version: 11.1.0 Support
googletalkbrowserplugin: Version: 5.4.2.18903 Support
AdobePDFViewer: Version: 10.1.10 Support
LogMeInSafari32: Version: 1.0.935 - SDK 10.7 Support
QuickTime Plugin: Version: 7.7.1
SharePointBrowserPlugin: Version: 14.1.2 Support
JavaAppletPlugin: Version: Java 7 Update 60 Check version
Safari Extensions: avast! Online Security: Version: 9.0.2022.120
Audio Plug-ins: iSightAudio: Version: 7.7.1 - SDK 10.7
iTunes Plug-ins: Quartz Composer Visualizer: Version: 1.3 - SDK 10.7
User iTunes Plug-ins: TuneUp Visualizer: Version: 2.2.0 Support
User Internet Plug-ins:
CitrixOnlineWebDeploymentPlugin: Version: 1.0.26 Support
WebEx64: Version: 1.0 Support
3rd Party Preference Panes:
Akamai NetSession Preferences Support
Citrix online plug-in Support
Flash Player Support
Flip4Mac WMV Support
Java Support
Perian Support
Time Machine: Time Machine not configured!
Top Processes by CPU:
23%firefox
2%WindowServer
1%Microsoft Word
0%Finder
0%Microsoft Excel
Top Processes by Memory:
307 MBfirefox
164 MBMicrosoft Word
108 MBMicrosoft Excel
90 MBWindowServer
72 MBDock
Virtual Memory Information:
1.11 GBFree RAM
1.14 GBActive RAM
392 MBInactive RAM
2.36 GBWired RAM
341 MBPage-ins
0 BPage-outs
___________________________________________________________________________
EtreCheck in Normal Mode
EtreCheck version: 1.9.12 (48) Report generated July 24, 2014 3:59:15 PM CDT
Hardware Information:
MacBook Pro (17-inch, Early 2008) (Verified)
MacBook Pro - model: MacBookPro4,1
1 2.6 GHz Intel Core 2 Duo CPU: 2 cores 5 GB RAM
Video Information:
GeForce 8600M GT - VRAM: 512 MB
Color LCD 1280 x 800
System Software:
Mac OS X 10.7.5 (11G63) - Uptime: 0 days 0:11:57
Disk Information:
WDC WD1600BEVS-00VAT0 disk0 : (160.04 GB)
disk0s1 (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 159.18 GB (27.56 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
USB Information:
Apple Inc. Built-in iSight
Apple Inc. Bluetooth USB Host Controller
Apple Computer Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Kernel Extensions:
[loaded]com.AmbrosiaSW.AudioSupport (4.1.2 - SDK 10.6) Support
[loaded]com.avast.AvastFileShield (2.1.0 - SDK 10.9) Support
[loaded]com.avast.PacketForwarder (1.4 - SDK 10.9) Support
[not loaded]com.devguru.driver.CDFree (0.1.8) Support
[not loaded]com.devguru.driver.DevGuruVsp (0.1.8) Support
[loaded]com.logmein.driver.LogMeInSoundDriver (1.0.3 - SDK 10.5) Support
[not loaded]com.parallels.kext.prl_usb_connect (7.0 15107.796624) Support
[loaded]com.vmware.kext.vmci (3.1.4) Support
[loaded]com.vmware.kext.vmioplug (3.1.4) Support
[loaded]com.vmware.kext.vmnet (3.1.4) Support
[loaded]com.vmware.kext.vmx86 (3.1.4) Support
Startup Items:
HP IO: Path: /Library/StartupItems/HP IO
Launch Daemons:
[loaded]com.adobe.fpsaud.plist Support
[loaded]com.adobe.SwitchBoard.plist Support
[loaded]com.ambrosiasw.ambrosiaaudiosupporthelper.daemon.plist Support
[loaded]com.avast.init.plist Support
[loaded]com.avast.uninstall.plist Support
[loaded]com.avast.update.plist Support
[loaded]com.cloudpath.maccmd.plist Support
[running]com.crashplan.engine.plist Support
[loaded]com.google.keystone.daemon.plist Support
[not loaded]com.logmein.logmeinblanker.plist Support
[running]com.logmein.logmeinserver.plist Support
[loaded]com.logmein.raupdate.plist Support
[loaded]com.oracle.java.Helper-Tool.plist Support
[loaded]com.oracle.java.JavaUpdateHelper.plist Support
[running]com.orbicule.uc.plist Support
[running]com.parallels.desktop.launchdaemon.plist Support
[loaded]com.vmware.launchd.vmware.plist Support
Launch Agents:
[not loaded]com.adobe.AAM.Updater-1.0.plist Support
[loaded]com.avast.userinit.plist Support
[loaded]com.google.keystone.agent.plist Support
[loaded]com.hp.help.tocgenerator.plist Support
[failed]com.logmein.LMILaunchAgentFixer.plist Support
[running]com.logmein.logmeingui.plist Support
[running]com.logmein.logmeinguiagent.plist Support
[not loaded]com.logmein.logmeinguiagentatlogin.plist Support
[loaded]com.oracle.java.Java-Updater.plist Support
[running]com.orbicule.UCAgent.plist Support
[loaded]com.parallels.desktop.launch.plist Support
[loaded]com.parallels.DesktopControlAgent.plist Support
[running]com.parallels.vm.prl_pcproxy.plist Support
User Launch Agents:
[loaded]com.adobe.ARM.[...].plist Support
[loaded]com.adobe.ARM.[...].plist Support
[running]com.akamai.single-user-client.plist Support
[failed]com.apple.CSConfigDotMacCert-@me.com-SharedServices.Agent.plist
[loaded]com.avast.home.userinit.plist Support
User Login Items:
CrashPlan menu bar
VMware Fusion Start Menu
Dropbox
TeamViewer
EvernoteHelper
Internet Plug-ins:
GlancePlugIn: Version: 2.5.6 - SDK 10.4 Support
o1dbrowserplugin: Version: 5.4.2.18903 Support
OfficeLiveBrowserPlugin: Version: 12.3.6 Support
Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 Support
AdobePDFViewerNPAPI: Version: 10.1.10 Support
FlashPlayer-10.6: Version: 14.0.0.145 - SDK 10.6 Support
LogMeIn: Version: 1.0.935 - SDK 10.7 Support
Silverlight: Version: 5.1.30317.0 - SDK 10.6 Support
Flash Player: Version: 14.0.0.145 - SDK 10.6 Support
iPhotoPhotocast: Version: 7.0
CitrixICAClientPlugIn: Version: 11.1.0 Support
googletalkbrowserplugin: Version: 5.4.2.18903 Support
AdobePDFViewer: Version: 10.1.10 Support
LogMeInSafari32: Version: 1.0.935 - SDK 10.7 Support
QuickTime Plugin: Version: 7.7.1
SharePointBrowserPlugin: Version: 14.1.2 Support
JavaAppletPlugin: Version: Java 7 Update 60 Check version
Safari Extensions:
avast! Online Security: Version: 9.0.2022.120
Audio Plug-ins:
iSightAudio: Version: 7.7.1 - SDK 10.7
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.3 - SDK 10.7
User iTunes Plug-ins:
TuneUp Visualizer: Version: 2.2.0 Support
User Internet Plug-ins:
CitrixOnlineWebDeploymentPlugin: Version: 1.0.26 Support
WebEx64: Version: 1.0 Support
3rd Party Preference Panes:
Akamai NetSession Preferences Support
Citrix online plug-in Support
Flash Player Support
Flip4Mac WMV Support
Java Support
Perian Support
Time Machine:
Time Machine not configured!
Top Processes by CPU:
6%WindowServer
4%mdworker
2%SystemUIServer
0%LogMeIn
0%configd
Top Processes by Memory:
113 MBCrashPlanService
108 MBcom.avast.daemon
108 MBDropbox
92 MBFinder
67 MBSystemUIServer
Virtual Memory Information:
651 MBInactive RAM
573 MBWired RAM
534 MBPage-ins
0 BPage-outs
There were two listed as [failed]:
Launch Agents:
[failed]com.logmein.LMILaunchAgentFixer.plist Support
User Launch Agents:
[failed]com.apple.CSConfigDotMacCert-@me.com-SharedServices.Agent.plist
Get rid of that antivirus. Pick either Parallels or VMWare, but not both.
What is the cause of the Spinning Wheel of Death (SWOD) and how can we fix it?
