how to officially unlock icloud lock not have id and password

paulocks6 wrote:

So what about me. I bought my ipad from a shop big uk retailer cash. Was never made aware that i would need to keep POP. We had a problem with a laptop my wife bought second hand hijacking our router and infecting most of our devices. There was nothing wrong with my ipad except unusual dialogs. So i reported this to apple. They wanted me to contact police etc. They then locked my ipad stating they would reset once i had crime id. which i reported to them. In the mean time it seems some how the find my iphone app was triggered. Not by me. Never even really used icloud so had no memory of Id. so i know i didnt set the find my iphone app up. Who triggered it ? Apple. Even though i have all the correct user details i still cant undo the activation lock ? why. I spoke to tech and they say POP. but that is not possible as retailer does not keep cash receipt records for that long.

So i lose my ipad because apple chose to lock me out how is that fair??

the ipad has never left my house and has never been reported lost. Its a ridiculously over zealous security measure that common sense could solve. it not difficult for someone to prove their identity so why do this?

Not stolen not lost and found not going to accept they can get away with it.

Sounds to me like you fell victim to a scam. You didn't call Apple. You called someone else. Apple would never lock a customer device as you describe. You we're conned.

Without POP, you're hosed. It's your responsibility to keep track of important documents.

well no your wrong i absolutely called apple and i have the guys details. its been escalated as a complaint. like i tried to say i never asked them to lock my device. i didnt report it lost or stolen.

i have problem with my iPad ..

i now the password and the email .. but when i put it !! it gave me alert Say "you cannot use this email"

i use same email with my iPhone 7

Hi pliz remowe my icloud locked imei **** thanks

<Personal Information Edited by Host>

Try reading the thread. It might help.

All you have to do is turn Find My Phone off, it really is as simple as that.

I'm wondering why I can't activate an iPhone who doesn't have Find my iPhone on icloud anymore, but only "on board" (update from dfu)

IF Apple use a master reset code. With the IMEI provided. No one will be able to see any information that have stored.

by the previous owner.

There is no practical method. Return the phone, it is useless to you, if you cant return it, dispose of it safely.