Design fault? 27" 2013 iMac stand just gave up!

Well, this just happened to me too, tonight. I went out to dinner w/ my husband, came back, and found the display of my late-2013 27" iMac tilted all the forward and loose. Right now, I have a heavy object behind the display preventing the tilt so I can work, but I'll be calling Support in the morning.

Apple, you can add yet another late-2013 27" iMac, purchased new in 2013, to your display stand manufacturer defect list.

My iMac stand just crazy snapped , down direction the screen faces now.. a crazy loud noise heard across the room.. no one touching the stand, it is a flaw in the design ,not a mistreated item . The computer hasn't been moved since it was bought and put on my desk. Anyway, I propped an object underneath the screen and it faces at me now ... I don't plan on spending money to have it repaired . I would imagine this happened to many people but they don't complain as loud as me

I just took mine yesterday to the Apple Store (Yorkdale in Toronto) and the guy said it's $150 for the labour and part. I even told him about this thread and how people have had it fixed for free out of warranty. He then said it's not a known issue but that some cases are unique. If they charge me, I'll be writing an email and linking to this thread.

What did you tell them when you brought it?

I had the same thing happen. Sitting in front of my iMac and *SNAP* a loud metallic sound and the thing tilts forward. I'm glad I was there or I would've blamed the kids... Taking it into the shop for warranty repairs. If I didn't have the warranty, I guess I'd use duct tape.

Hi, yes I managed my iMac repair with apple service customer.

There's a specific repair case opened for specific iMacs from 2014. My iMac was covered by that repair case.

I do not remember the case number but I believe I have wroten it previously in this discussion

As rkaufmann87 said, your Mac will be repaired for free if you have AppleCare. Just in case, make a backup of your files with Time Machine before taking your Mac in, in case you can use your computer

Apple approves the repair. My iMac is now at the retail reseller repair waiting for the part. Anyway I plan to put behind the monitor a tennis ball to avoid this again. :-)

I brought it in Sunday June 8th in the evening and it was ready Wednesday Jun 11 in the morning. Pretty quick turn around.

A french website talk about this problem :

http://www.macg.co/materiel/2015/06/un-probleme-de-charniere-avec-lecran-de-cert ains-imac-27-89583

I found this https://www.change.org/p/apple-recall-27-2012-imac-stands?recruiter=37104564

call Apple, they will fix it for you!

Thanks everyone for your replies! I have an appt to have this repaired..the part is preordered..and it will be no charge! Yay!

AppleCare inlcudes telphone support, Apple provides a complimentary 90 day coverage. If you want AppleCare after 90 days you have to purchase it, this will extend the telephone coverage to 3 years and also extend the warranty periord to 3 years. Apple explains it for Macs as:

Mac and Apple Display

• Extend your service and support coverage to three years from the date you purchased your hardware.
• Get global repair coverage for all included hardware and accessories through convenient service options.
• Enjoy direct access to Apple experts for questions on a wide range of Mac topics, including using OS X, iLife, and connecting to printers and AirPort networks.

You can read more about it on the AppleCare webpage at http://store.apple.com/us/browse/home/applecare?afid=p219%7CGOUS&cid=AOS-US-KWG- BTB

Hi all,

I believe I just joined this group.

Last night, Wed 25June2014 at exactly 8:25pm PST I heard one "pop!" and watched as the display of my iMac 27-inch, Late 2013, did a free fall to the max forward tilt down position. I purchased my iMac online on March 14th, 2014 which amounts to about 104 days (not sure if the 1 year warranty starts on purchase date or delivery date?). Most of these similar failures reported in this thread seem to have occurred at about the one year mark or a bit sooner, so mine by comparison has failed pretty quickly.

I had a hard time finding any spec on "tilt" but am glad I found this thread and others who have had the same iMac failure (misery loves company?). Indeed, from the looks of user heySkippy’s image of a broken plastic washer as the culprit in this failure, it is a design flaw and if plastic washers are used in the repair or continue to be used in manufacturing, then we’ll be seeing more of these failures. Because a lot of people like myself need to have their iMac up-right and doing work, and because the failure is likely to happen again, I’m hesitating going through the inconvenience of having it repaired. I also wonder how many other folks have had this failure and are not reporting it and simply putting a “door stop” under the display to get an acceptable viewing angle.

I will add to this thread if I decide to get my iMac repaired. Here’s a photo of my solution, one of my wah-wah pedals.

Hello. I feel your frustration--I did. I came up with a primitive, very low tech solution.

I took a small piece of dowel and pushed it through the opening in the back until it tilted the monitor to my liking. I placed a small vice grip plier at a point inside the hole so it would keep the dowel in place. That also allows those who want to vary the tilt to do so with some ease.

I feel sure you will have some materials around your home which will work just as well: a pencil not a dowel and a strong, spring clothes pin not the pliers for example.

I hope this helps.