Design fault? 27" 2013 iMac stand just gave up!

Hi all,

I was just sitting watching TV when there was a loud crack and my iMac screen suddenly tilted down - now the screen will not stay where it is tilted / positioned. I was not using the mac at the time and it was not doing anything it just broke on its own. The mac was only bought in February and has not been moved or tilted once it was in place. This looks like a major design flaw to me as a 10 month mac just fails on its own! Has anyone else suffered this malfunction?

I have yet to contact apple as the store will be closed now but am interested to know if anyone else has suffered the same problem and what apples response was?

I will keep you guys posted once I have spoken to Apple

iMac (27-inch, Late 2012), OS X Mavericks (10.9.1), Stand failure

Posted on Dec 28, 2013 9:34 AM

Top-ranking reply

Mr Mo-Fo Author

Level 1

36 points

Posted on Jan 3, 2014 9:31 AM

Hi guys - as promised here is an update.

I have just got back from my genius appointment and they have taken my mac in for repair, I should have it back in about 5 days to a week. They said that they had not seen this before and had trouble locating parts or really just the spring assembly that does not seem to be a separate unit and because of this they have had to order me a complete replacement back unit (the whole rear assembly) and a new stand (foot) this little lot comes to about £600 so not a cheap repair. Lucky for me as the unit is not a year old so was covered by the original warranty but I also have 3 years apple care that will start when the warranty expires.

The apple guy did say that he had to run this passed his manager to ensure that there would not be any charges to be met by myself,I don't think that I can repeat here my answer to him which was interspersed with key items from consumer law lol.

Anyway I will give you an update when I get the mac back to let you know if they have repaired it to my satisfaction (yes I am one of those nightmare customers lol)

Many thanks for your help and suggestions guys :-)

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709 replies

rkaufmann87

Level 10

148,440 points

Aug 11, 2017 6:26 PM in response to Tricky Business

Just take it in and it will be covered oh....and quit whining no one cares about it.

AleBot

Level 1

14 points

Aug 30, 2017 7:36 AM in response to rkaufmann87

Today I had the same problem...😠

The Apple Store here in Italy have just told me that it is not covered by any repair programme.

Does anybody have a document proving this repair for free?

muzim_

Level 1

12 points

Oct 10, 2017 3:00 AM in response to AleBot

Did you manage to het it fixed? I am also in italy and have the same problem. Any information would be useful

somesy

Level 1

4 points

Oct 10, 2017 4:09 AM in response to muzim_

I just went with a champagne cork wedged in the back, works perfectly!!

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Design fault? 27" 2013 iMac stand just gave up!