Design fault? 27" 2013 iMac stand just gave up!

Tell us your explanation then? How did they get to be the biggest in the world?

Hi,

This is the second time my Mac 27" (2013) gave up 😟 . First time it was covered under AC, and after 15 months it happened again, second time the repair is free (material) but other charges applies.

After the repair the Apple authorise repair centre forgot to put the fan connection. and it spoiled my one 8 GB RAM and have graphic display issue.( They are making enough money from iPhone, so do not bother about mac , mac book etc)

Its looks like Apple did not change the design for the replacement kit.

Its a design issue (I don't know which designer inside apple decided to put a stiff rubber to hold 14 KG display) I herd Mr. J Ive now days busy in new apple construction site. Good he is busy there or else the new Mac Book pro would have been designed with 1mm thiner and lighter than paper ( put the display and key board external to use with dongle)

So no more iMac for me in future. the the picture of my mac hinge.

Its looks like Apple did not change the design for the replacement kit.

Surely the fanboi brigade will chime in shortly to tell us this was a brilliant design decision, but I'm disappointed to hear that Apple is punting rather than addressing the underlying issue. I wonder if current iMacs still use this design.

For anyone that cannot be bothered to go through Apple for the fix, their are broken hinge fixes for iMac on the popular online market that look like it could do a good job.

i just witnessed the same problem. I was looking at the screen at my desk and suddenly the 27" screen just tilted down on its own after a loud "click" noise. Now the screen simply look down at my desk and I need to put an eraser under it so I can comfortably view my contents. I am taking it into a store in two days to see what can be done!

Cyber musician and others: based on my experience, I would recommend that you call Applecare now to make an appointment at your local Mac store, and grind on them about how this needs to be a free fix and refer them to this discussion. Otherwise, you may end up having to argue your case in store. I got a little pushback when I did that. I figure if you'll have two shots at making your case if you do it with Applecare when you make the appointment.

Omg DUde, I have the same issue with this situation. I buy My imac in 2013 a

OMG dude! take it to an Apple Store for repair.

LOL

Hey bro. I bought mine in 2013 too with 3-year AppleCare that ended Nov 30,2016 and in the following week I was typing on the keyboard and suddenly "crack" and "snap" the screen started to move toward the desk. It was 2 days out of warranty. AppleCare booked me into a store and repaired the hinge. In th end I paid about $160 or so to fix it! To me it is a design fault because the 27" screen is very very very heavy and the iMac has been moved only twice in the last three years. Oh, well if I were younger I would have argued until they would do it for free. :-(

Cyber musician wrote:

Hey bro. I bought mine in 2013 too with 3-year AppleCare that ended Nov 30,2016 and in the following week I was typing on the keyboard and suddenly "crack" and "snap" the screen started to move toward the desk. It was 2 days out of warranty. AppleCare booked me into a store and repaired the hinge. In th end I paid about $160 or so to fix it! To me it is a design fault because the 27" screen is very very very heavy and the iMac has been moved only twice in the last three years. Oh, well if I were younger I would have argued until they would do it for free. :-(

Hey bro,

Read this! http://www.macrumors.com/2016/11/29/imac-broken-hinge-refunds-repair-program/

This happened to me too, shortly after buying my late 2013 27" iMac in early 2014. I just use an old loo roll to prop it up now.

I have the same problem. Apple should include it in "Exchange Extension and Repair Programs"

i have iMac 27 2013

bad design by apple simple ****

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