Design fault? 27" 2013 iMac stand just gave up!

Could you please send me the document they gave you after repairing your iMac for free?

The Apple Store here in Italy told me that it is not covered by any official repair programme...

I have the same problem...😠

Thanks....

When you go back into your Apple Store you can reference them to this thread. You many have to go through the thread to find specifics posts where users have had success with their local Apple Store. If you don't have any luck, request to speak with the store manager and again reference the thread. The more posts you can show them specifics of which store the better. I think this is necessary because AFAIK this is not a large enough issue to cause a repair program, Apple is handle each case on an individual basis.

I also seem to recall seeing some information on the Mac Rumors site some time ago about the problem, you can also print out those articles to show your local store.

Good luck.

Hi, yes I managed my iMac repair with apple service customer.

There's a specific repair case opened for specific iMacs from 2014. My iMac was covered by that repair case.

I do not remember the case number but I believe I have wroten it previously in this discussion

I saw online there was a replacement program but the guy at the apple store couldn't find anything so its going to be $100. I still want it fixed but how do I get credit from Apple? They would only accept the apple documentation/reference to the program. My iMac should be in the 2012-2016 range.

Mine was replaced for free. Call Apple customer support, give them your serial number and they will contact the Apple store. The store will charge $107 when you bring your mac, and reimburse you at the day you pick it up. Apple 877-388-0879

Politely ask to speak to the store manager or the manager on duty and reference this thread. Make sure you show them posts that indicate where users got this service done at an Apple Store for no charge. BTW IMHO, $100 is a very fair price for a repair on an iMac that likely has no AppleCare coverage.

Glad I found this thread. Mine is a late 2013 model too. I didn't hear any crack but came in to find the display sagging forward. I have propped it up by wedging something at the back.

I have just chatted to Apple support who have immediately booked me in to my local Apple store this Sunday afternoon, and said it was most likely covered by their hinge repair scheme. All I need is photo ID. Have to back up before going, obviously.

I will need help to physically get it there, these are not meant to be portable. Not sure how long the repair will take. Fingers crossed!

And here I am well into 2017 with my late 2012 iMac 27" that just "popped" and tilted forward while working.

I will have to have it checked to see if the replacement still qualifies for free in Mexico.

Well, tonight called one of Apple's premium resellers which happens to have a store much closer than the Apple Store.

They look like knowing about the quality issue.

Tomorrow I'll take the computer for diagnostics, fingers crossed it qualifies.

I'll let you kno how it goes.

How did an aftermarket repair do? Biggest worry i’d, have is if they damage the display, who’s responsible based on the repair contract? If it’s at an Apple store and they break it... could have a better outcome.

I took mine to the Lincoln Park Chicago Apple store Summer 2017 and they had it done in a few days.

Tip: take it in your original box but they won’t hold the box for you. Then take back your original empty box to take it back home.

thank you!

iShop is also an Apple certified supoort center so it is pretty much like handing it to apple directly.

it will take about one more week to have it repaired, they've only reviewed the unit I'm paying for the updated quote tomorrow (see my previous post) and I'll tell you how it went.

the only apple store in mexico city is about 30miles away, and this reseller has a store in less than 2 miles that's why I chise to give it a shot at the iShop first.

so far so good 🙂

i had the same problem, it cost me USD 600.. I haven't agree to fix it yet.. it seems many people are having the same problem. if it is a fault in design, Apple should have fix the problem for free since it's their fault. what happened if we fix it with the body replacement and in a couple month it snaps again? a fault design is a fault design, no mater how many times you replace it.. it still a fault design..

i think i'll hold the repair..

This happened to me too, shortly after buying my late 2013 27" iMac in early 2014. I just use an old loo roll to prop it up now.

I have the same problem. Apple should include it in "Exchange Extension and Repair Programs"

i have iMac 27 2013

bad design by apple simple ****

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