Design fault? 27" 2013 iMac stand just gave up!

So they're even doing it for the 2012 models, interesting. Thanks for your reply. I'm going to call them up today. What do you suggest I tell them if they deny it? Is there some way I can point them to your case or another case? I'd like to save $150 if I can because that's not a cheap repair for something that shouldn't even break.

I just showed them this thread. But they had already had a couple of iMacs come in with the problem at my location.

You might suggest they call corporate after showing them this thread.

Interesting. I mentioned the thread but he pretty much dismissed it with "some cases are unique." I'm not really sure how he came to that conclusion. I'll be calling Apple phone support, and seeing if they can mark my account to not be charged when I pick up the iMac. If that somehow fails, I'll ask for the store manager when I pick it up and show them this thread.

Heronymo,

Here is a copy of my receipt for the repair. I also had them replace my Fusion HD since it had a recall on it. The remaining two line items are for the repair of the stand hinge. Hope this helps and good luck. I'd suggest asking for a store manager to help you out. They can look up my repair records using the Repair Number below.

Parts and Services

<Personal Information Edited by Host>

Thanks! That seems to be a good thing to show them but what I'm worried about is that your warranty says Variable Warranty. No idea what that means, but mine comes up as Out Of Warranty. I'm sure they'll use that against me.

Wow, I can't believe the difference in the labour cost now. I don't know what the US equivalent is, but the new cost here is $100. He did originally quote me $39 or something like that, but then said that was the old cost.

Is there anyone else here that's gotten their iMac repaired without cost and the statement on the invoice says "Out of Warranty"?

Hi Heronymo, if you can share your email ID, I can send you my work order details.

Sure that would be great! I can't share my email on here (it got removed) but maybe I can do it a roundabout way. If you go to my business site theupsidedesign.com you can fill out the contact form there, just say "hello" or something and then I'll email you my personal email address.

just happened to my 27' iMac too. Unfortunately, it's about 4 hrs old 😟

Anyone who's having this problem, take it in to the Apple Store. If they quote you a cost and say you need to pay it, show them this thread. If they still say that it's not covered, call Apple Support, describe the situation, and have them speak to the store. They will set them straight. That's what happened with me. The store employee, for whatever reason, wasn't aware that this was covered. He also didn't bother to check, which was surprisingly bad. After speaking on the phone to Apple, I picked up my iMac and they waived the entire cost.

So, if they give you any trouble, call Apple and they'll set it straight. This is absolutely a covered cost and a known issue.

Just took to the store: Genius said they couldn't do anything because it was out of warranty

Called AppleCare: Initially, the advisor mentioned he had not heard of this issue before - I directed him to this forum which he (thankfully) read through. Although Apple has not issued any recall, he agreed to grant a one-time exception (turns out my AppleCare just expired just under 3 months ago)

Bottom line: Thanks for the forum! It took a still under-recognized design issue that might not have been covered and helped highlight it to allow the advisor to understand and approve the repair 🙂

Nice. Good to hear. I forgot to mention in my experience when I called in, the support person took about 5 minutes to talk to her superior and also do some research. She was amazing! Didn't just dismiss it. So no matter what, if anyone has any trouble, keep pressing them to look into it properly. It is covered. I didn't even have Apple Care and my machine was almost 2 years out of warranty.

My 2013 iMac 27" stand broke 2 times , first within the warranty and second one 15 months after warranty. Second time when I called apple support team, they have one standard reply that it's out of warranty but after pressing hard and challenging that world wide so many issues reported .... then they agreed to repair free of charge.

Apple had not improved or addressed the issue. And for the same reason I did not go for the new 27" 5K iMac which is a great product.

I had the same thing happen. Sitting in front of my iMac and *SNAP* a loud metallic sound and the thing tilts forward. I'm glad I was there or I would've blamed the kids... Taking it into the shop for warranty repairs. If I didn't have the warranty, I guess I'd use duct tape.

You can still repair it out of warranty. Just make sure you call Apple Support and insist they look into it. It look the rep I spoke to about 5 minutes to dig through some articles and confirm that it is indeed covered.