Design fault? 27" 2013 iMac stand just gave up!

I can't tell if your being serious???

Well how about if the iMac screen needs tilting, like it often does as the screen is like a mirror when it comes to reflections. An expensive device that fails within a few months of purchase has a real problem

Have you any spare tape that you mentioned? you should use it to tape your hands inside you pockets, they type crazy things when you let them near a keyboard ;-) [just joking]

Ive applied a similar fix to mine, and ill leave it with apple to repair when I go away in a month.

My screen just gave way today as well. The earliest I could get a Genius Appointment is during the week. I'm not sure how I feel about having my imac repaired for what seems to be a minimum of three days. That's a very long three days, especially during the week. And I'm not sure that enough of these imacs have been worked on to have a low error rate of repair. It is a lot ironic that the newer designed imacs have a reputation of being particularly difficult to upgrade and now there is a "flaw" that requires the computer to be taken apart. Whether this "flaw" is due to a design using a plastic washer or otherwise, I can't remember the last time I put something together that used plastic washers. Especially anything that is a metal device like a spring hinge. What i'd like to do is arrange it before hand so that the part will be on-hand and I can have a one day turnaround. Drop it off in the morning and have it by the evening. With a proper manual and experienced technician it could probably be done in less than an hour. Instead of disposing of my 2009 24" imac, I upgraded the hard drive on it, and really enjoyed the process. I looked at paying someone do it, but it ran several hundred dollars, when I could simply do it myself. That's how this all started right, doing things yourself? There were some pretty good guides, along with tons of cautionary tales and I don't think I would attempt it unless it was out of warranty. But nonetheless, I was able to accomplish the mission and now use both. It is a slippery slope between having a well designed desktop like an imac or beige box with easily exchangeable components. We all know what we pay for when we purchase an Apple product, I know I do. But I'm sure glad that I'll have my early-2009 24" imac that I upgraded as a backup if I have to be without my late-2013 27" imac because of a "flaw" requiring it be out of my possession for more than a day.

I woke up this morning to find my iMac looking down.. Add mine to the list. Purchased April 2013.

There is no way I can let Apple have my machine for longer than 24 hours, I need it for my business.

Time to go 'a hunting' for some blocks of wood.

😢

I've found that a 4-sided Rubiks Cube works perfectly. It keeps at just the right height. I started a FaceTime call and my caller couldn't see me. I had the cube just sitting on my desk, and it works perfectly. The screen sits right in-between two of the small cubes.

Well I'm taking my droopy Mac into the Apple Store next week to see what can be done. The machine is only one month out of warranty. I'll claim 'not fit for purpose' under UK consumer law.

I went to Apple Service and they had one month service line 😟, but as I pointed out that I use this for my business, we made deal that they order new replacement spring for my iMac (iMac was with me at the Service), when is my turn at the service line, they call me and I can go there and 24h they fix my iMac stand.

So I'm at one month service line, but I can use my iMac at home when I waiting, this was good service so far 🙂

Our Apple Service says that this dilema is Warranty issue, and remember people, if you are living at EU area, all you stuff has Two year EU warranty, this concerns Apple all so here in EU.

(http://europa.eu/youreurope/citizens/shopping/shopping-abroad/guarantees/index_e n.htm)

Another one bites the dust: When returning from holidays I found my 27" iMac tilted down. It was bought on Dec'13. Still under Apple warranty. I made an appointment to the nearest Apple store. Just for the spanish people I will include the keywords so they can find this thread:

pedestal iMac 27 pulgadas no se mantiene en vertical, muelle de la pantalla no funciona, pantalla inclinada.

I will be back with updates.

Regards.

I was sitting at my desk tonight when I heard a loud pop from my late 2012 27-inch iMac and sure enough the monitor tilted down. I hardly touch my iMac and very rarely adjust the angle of the screen. And like most of the comments here, I wasn't touching the iMac when it popped. It certainly seems like a design flaw. I have AppleCare now, but by time it goes again, I won't. Hopefully Apple will offer an extended repair period for the issue. I'll be making an appointment tomorrow at the Apple Store.

My 27" iMac (late 2013) stand broke last week without any force from outside. It seems to be a design fault!

Same Apple Design flaw here...😟 display made loud snap then tilted forward. No one was touching it. Cannot adjust keeps tilting forward. Computer 1 yr 4 months old! Set up call into Apple Support but from the replies I've read hear I don't expect a satisfactory solution.

Took mine into the Apple Store today. it will be repaired FOC even though it is one month out of warranty. We have good consumer laws here in the EU. Should be back with me in around 5 days.

Took my 4 month old failed iMac to apple store - should be fixed in 3 - 5 days... they charged me $28 to fix this!!! I told the guy - I bought a mac for $3000 and now have to carry it in and out and be without my computer for 3 - 5 days and he charges me $28!!! Poor service.... It is like buying a business class ticket and getting charged $1 for Coke...

piper41 wrote:

Took my 4 month old failed iMac to apple store - should be fixed in 3 - 5 days... they charged me $28 to fix this!!! I told the guy - I bought a mac for $3000 and now have to carry it in and out and be without my computer for 3 - 5 days and he charges me $28!!! Poor service.... It is like buying a business class ticket and getting charged $1 for Coke...

I have a extremely hard time believing this. You say you took the computer to an Apple Store, this an Apple owned Apple store or some reseller? If it's a reseller, you should have been speaking to a manager. If it's an Apple owned Apple store, I'm sorry sir but I simply cannot believe this claim.

Same here. My mac is never moved or transported. Just gave way while I working on it. Loud cracking sound and my screen is looking at my keyboard. Unfortunately I installed an SSD blade so no warranty...

Ah, me too. 27" 2013 imac. Everything else is fine.

Of note, the spring never held the screen at the angle I wanted for very long. The power cord was always tugging it back (downwards). Now it wont stay at all. I had one loud pop about a month ago, then another today (not clear why, the first seemed to be all that it took to have the mechanism not hold.)