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iCloud storage problem

I'm getting messages saying my iCloud storage is almost full.

So I went System Prefs > iCloud and it says I have 208.8 MB of 5 GB available.

But over 2 Gb of what I've used is Mail.

So I opened Mail on my Mac, selected a load of old email messages, (many with big attachments), and moved them to the trash. I then opened trash selected them again and hit the delete key, then I went Mailbox > Erase Deleted Items > In all accounts.

So they should be pretty well deleted!

I then went System Prefs > iCloud, and nothing has changed; I still have 208.8 MB available.

I went back into Mail, deleted a load of Sent messages (many with big attachments) and did the same.

Then I deleted some Junk mail (there wasn't much).

Then I opened Safari, went to www.iCloud.com - opened my Mail account and did the same again.

SO after all this I still have 208.8MB of storage available.

Can someone explain how I free up some space by reducing Mail stoirage please?

Thanks,

Paul

iMac, OS X Mavericks (10.9.1), LaCie and Starck external HDs

Posted on Dec 29, 2013 4:40 AM

65 replies

brentsw3

Level 1

0 points

Jan 20, 2016 6:17 AM in response to rsynapse41

Experiencing the same.

Have dealt with 2 members of the Apple support team, neither of which have been able to rectify the cannibalization of Cloud storage space by a mail backup file of an empty mail account.

According to one member of the support team there are 44000 emails currently in my inbox, total space used is 1.9gb. According to me, my inbox is empty as are all the other folders populating my icloud account.

This appears to be a buffering issue on Apple's mail server end.

Both support members claimed to have escalated the anomaly to Apple's engineering department. To date no solution or resolution provided.

Your Adviser: Michelle
Your case ID: 1021560381

Your Adviser: Eleni

Your case ID: 1053333155

brentsw3

Level 1

0 points

Jan 25, 2016 12:11 AM in response to brentsw3

rsynapse41

Did you ever find a resolution to this issue?

Jan 25, 2016 1:24 PM in response to brentsw3

I'm afraid to say my problem is gone, but not solved.

Apple help had no idea. Genius bar had no idea.

You can see from the thread that lots of people guess but no-one really knew.

I did what I said, and now i don't have the problem any more. My guess is that (as someone here said) there is some kind of buffering issue on the Apple servers, so..

- you backup all your mails.

- then you delete all your mails.

- then you wait, and eventually the problem goes away.

I didn't really notice how long it took for me but it was certainly a matter of weeks.

i still haven't brought all those old emails out of the backup. They seemed important at the time, but hey, life goes on.

Sorry I don't have a definite answer, and its certainly not a quick answer.

but Good luck anyway.

brentsw3

Level 1

0 points

Jan 26, 2016 12:07 AM in response to Paul Richards4

Thanks for the response.

I've tried a number of suggestions, none of which have worked. Like in your case, Apple support doesn't have an answer either.

Not the end of the world mind you, as I don't use my icloud.com email address at all (which makes the 1.9gb mail backup file all the more confounding) so I will simply create a new Apple ID to acquire a full 5gb of storage, SHOULD I require it.

netsracz

Level 1

23 points

Jan 26, 2016 12:21 AM in response to brentsw3

Hello, I have this problem with deleting images. This document iCloud storage. The Apple support has no solution!

It's really annoying.

greetings

iCloud storage problem