iPhone 5: Blue Screen and Restarting Issue

Any new info?

I took mine into the Genius Bar and they were little help. They pretty much said I was SOL.

The bummer about it is I had an iphone5 that was having issues with the lock button, I took it in right before the warranty was up and they replaced it with this Iphone5 and within a few months I have been having all sorts of issues. Its no longer under the 90 day warranty so they said they won't fix it. Seems rediculous because the refurbished one they gave me is clearly not refurbished enough.

Excited to find out if you have a fix for this. Thanks!

Don't worry，You can Fix iPhone White Screen of Death via DFU Mode.

Some Scenarios:

1. iPhone jailbreak failed.

2. Unsuccessfully updated iOS

3. Restoring iPhone from iTunes or iCloud.

If you don't know how to use DFU Mode, you can look at this article. It has a free way to help you.

How to Fix iPhone White Screen of Death

There is one more step to try: restore as a NEW device (not from a backup). If the problem is solved, that means your backup has some sort of corruption in it. If the problem continues, you need to make an appointment at the Genius Bar.

Actually, I had a similar problem with my iPhone 5S when I first bought it back in September. The problem though was directly related to issues with the Apple iWorks apps, Pages, Keynote and Numbers. Using those apps under certain circumstances would cause the phone to suddenly revert to the blue screen of death and then restart on it's own.

It scared the crap out of me when it happened the first few times but I came here to the forum and started searching and discovered that other users were having the identical issue. I honestly can't remember what the final fix was, but I'm pretty sure that the problem ended when iOS 7.0.2 came out.

That's not exactly what you are experiencing but it is similar and it turns out that it did appear to be a software issue. Anyway, you may think it's random, but take special note of what you are doing the next couple of time it happens and you may find that there is some connection to something else that is going on with the phone.

Hi! I have exactly the same problem, jackhandy234. I only just experienced it a few days ago as well. I own an iPhone5 with 7.0.4 running on it. I only experienced this after updating it to the current OS.

I've already restored my phone as a NEW device twice, and it seems like it is not a software problem. Could it be an issue with the battery? Because admittedly, I have been charging my phone quite a lot.

I am still puzzled if this is a software or a hardware issue, so I know where to take off from here. I have no official Apple service center in my country and I wouldn't want to have my unit shipped to HK just yet since it will take about 2-3 months.

Hi!

Im actually having the same problem. I already restarted and i thought that the problemas was fixed but a little while ago the blue screen came out again.. What did they tell you ?

Hello jackhandy234,

I have a white iPhone 5 running on the latest IOS 7.0.4 and I am having a similar problem. I have had my phone for about 6 months now and have had it always well protected in a sturdy case similar to an otter box case. I have had no problems with the phone until 2 nights ago.

While on the messaging app "kik" My phone froze up, vertical pixalated lines appeared,it faded into a black screen, shut down and automatically turned on again. It repeated this "glitch" while powering back up about 3 times. Finally after having to manually restart it by pressing the power and home button for 5-6 seconds it stop.

After going back to using my phone, not 5 mins past, and it was "glitching" up again. In the past 48 hours it has glitch over 26+ times. Everytime I need to use my phone for more then 5 mins I need to manually reset it.

If you have found a solution to your problem, please post it because it could possibly solve mine.

What amishcake wrote is accurate. Once restored as a new phone do not install apps yet. Use it for an hour and see if anything happens. I just did and so far no more glitch. Now waiting for phone support to call me back but things are looking good with the advice to restore phone as a new user.

Hi, I have a iphone 5s 16 gb and since yesterday it asked me to update to the lastets version of ios7,

after installing the software it tried to restart, but it atfer a while the blue screen came and then it tried to restart again, the only way to stop this was to hold the home and unlock button. Even when I connect my phone to my macbook it starts to restart again but itunes cant find the phone.
I still have warenty on this phone, so i'll take it back to the apple store and see what they will tell me.
It is already my second Iphone 5s, the first one was dead after 2 weeks...

I'll let you guys know when I have more news.

Hi, as I said I called someone from apple and my Iphone 5s works fine now, I had a blue screen and it always tried to start but after a while there came a blue screen, if you have the same issue as I had you can try the next thing, it worked for me, what u acctualy reinstall the software on your phone.

1. Be sure the phone is turned off.
2. Open itunes and take a cable to connect your phone to you mac/pc
3. Hold the home botton and connect the phone with your mac. keep pressing the home botton.
4. now on you Iphone you will see a itunes logo, and there will open a window on your mac.
5. then you simply have to follow these steps and you will reinstall your software again.

at the end you can if you can put everything back on your phone with itunes or icoud, at least as you took a backup from your phone.

if you have the same problem again after these steps, than I might go to an apple store.

I hope I can help someone with this.

greetings

Lukas

This happened to my wife's 5s the other day. During FaceTime the phone started to lag. I ended the FaceTime call (I was on the other end) and about 2 minutes later she calls me up from the basement saying her phones broke. I run upstairs and see the blue screen followed by white lines. After 3 soft resets I got the 5s to function. 2 days ago were in the car and her phone goes nuts. Within a 2 hour window I must've reset the phone 30+ times, seriously... I went to erase and rebuild, but during the process the blue screen reappeared!!! Finally I rebuilt the phone twice and set up as a new phone both times only to see the blue screen once again. Once it became operational I selected restore from the prior backup just to see what would happen. This time it restored perfectly, no blue screens. Phone was working perfectly for almost 24 hours until 10 minutes ago. The ironic thing is that I updated the iOS about 1 hour prior to the first blue screen issue. Didn't think it had any relation between the iOS update and blue screen because I updated my 5s on the same day and haven't had an issue. However this morning when I removed my phone from the charger it immediately turned blue. What are the odds 2 iPhone 5s's have the same problem after the most recent update? My phone is 6 weeks old and hers is 7 weeks.

My son's iPhone 5 went to the BSOD after the most recent iOS update. I followed the instructions provided by lukaslaporte and his phone has been "healthy" ever since - knock on wood - thanks for taking the time to post!!

🙂

My Iphone 5 has suffered the blue screen of death after the iOS 7.1 update. The screen turns blue and does not restart. the only way it restarts is after the battery has drained completely. Thoroughly disappointed with Apple. never buying apple product again.