Matt, I phoned Apple customer support for help with this. I've had my phone two years, used itunes many times, and it's saying as I've never bought anything I need to verify the security questions. I've never seen them before so don't know the answers, and there's no option to reset.
but.....and here's the kicker.....Apple said as I have had my phone two years they won't help unless I pay $119 for a care plan. I think this is nothing short of a scam. I've paid fortunes into Apple's coffers, have an iMac, iPad, and two phones, and they won't help in the case of a clear technical issue unless I fork out a considerable sum?
This is just wrong, and whilst I commend people such as yourself for trying to help, you should know that this extortion is going on. My kids now have around £100 of itunes vouchers they can't use. And I am mightily hacked off with Apple. if it wasn't for the fact I've just spent a huge sum on an iMac I'd ditch them here and now.
GRRRRR.