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just got my macbook pro a month ago. i don't know what security/antivirus system i have on here. and i just had a virus or malaware attack my computer. i think removed but not 100%

just got my macbook pro a month ago. i don't know what security/antivirus system i have on here. and i just had a virus or malaware attack my computer. i think removed but not 100% and how do i prevent it.

MacBook Pro

Posted on Dec 30, 2013 8:34 PM

Reply
23 replies

Nov 4, 2015 11:38 AM in response to sundar83

Norton is not yet properly removed

Tun and Tap are obsolete, remove them

Tuxera NTFS is also obsolete, remove it

Western Digital drive software is unsafe, remove it

Skype is crashing repeatedly, remove it and download a new version.


Removal should be done per the developers instructions, no other method is trustworthy


And you should seriously consider backing up, you can't predict when disaster will strike, but Time Machine will enable you to recover from it when it does.

Nov 4, 2015 2:03 PM in response to Csound1

EtreCheck version: 2.6.3 (223)

Report generated 05/11/15, 3:28 AM

Runtime 1:19

Download EtreCheck from http://etresoft.com/etrecheck


Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.


Hardware Information: (What does this mean?)

MacBook Pro (Retina, 15-inch, Mid 2014)

[Click for Technical Specifications]

[Click for User Guide]

MacBook Pro - model: MacBookPro11,2

1 2.5 GHz Intel Core i7 CPU: 4-core

16 GB RAM Not upgradeable

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 221 - SN = D864387Y00EF9CPAY


Video Information: (What does this mean?)

Intel Iris Pro

Color LCD 2880 x 1800


System Software: (What does this mean?)

OS X El Capitan 10.11.1 (15B42) - Time since boot: less than an hour


Disk Information: (What does this mean?)

APPLE SSD SM0512F disk0 : (500.28 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 499.08 GB (172.92 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 499.42 GB Online


USB Information: (What does this mean?)

Western Digital My Passport 0820

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller


Thunderbolt Information: (What does this mean?)

Apple Inc. thunderbolt_bus


Gatekeeper: (What does this mean?)

Mac App Store and identified developers


Kernel Extensions: (What does this mean?)

/Applications/HMA! Pro VPN.app

[not loaded] com.Privax.AppFirewall (1 - SDK 10.10) [Click for support]


/Library/Extensions

[not loaded] foo.tap (1.0) [Click for support]

[not loaded] foo.tun (1.0) [Click for support]


/System/Library/Extensions

[not loaded] com.wdc.driver.1394.64.10.9 (1.0.1 - SDK 10.9) [Click for support]

[loaded] com.wdc.driver.USB.64.10.9 (1.0.1 - SDK 10.9) [Click for support]


Launch Agents: (What does this mean?)

[loaded] com.google.keystone.agent.plist [Click for support]

[loaded] com.teamviewer.teamviewer.plist [Click for support]

[loaded] com.teamviewer.teamviewer_desktop.plist [Click for support]


Launch Daemons: (What does this mean?)

[loaded] com.adobe.fpsaud.plist [Click for support]

[loaded] com.google.keystone.daemon.plist [Click for support]

[loaded] com.skype.skypeinstaller.plist [Click for support]

[loaded] com.teamviewer.Helper.plist [Click for support]

[loaded] com.teamviewer.teamviewer_service.plist [Click for support]


User Launch Agents: (What does this mean?)

[loaded] com.adobe.ARM.[...].plist [Click for support]

[loaded] com.bittorrent.uTorrent.plist [Click for support]


User Login Items: (What does this mean?)

iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Google Chrome UNKNOWN (missing value)

WDDriveUtilityHelper Application (/Applications/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app)

WDSecurityHelper Application (/Applications/WD Security.app/Contents/WDSecurityHelper.app)

Dropbox Application (/Applications/Dropbox.app)

Remote Mouse Application (/Applications/Remote Mouse.app)

CrossOver CD Helper Application (/Applications/CrossOver.app/Contents/Resources/CrossOver CD Helper.app)

Skype UNKNOWN (missing value)

Viber Application Hidden (/Applications/Viber.app)

Skype Application (/Applications/Skype.app)

LINE Application (/Applications/LINE.app)


Other Apps: (What does this mean?)

[running] com.apple.xpc.launchd.oneshot.0x10000002.Viber

[running] com.apple.xpc.launchd.oneshot.0x10000003.LINE

[running] com.apple.xpc.launchd.oneshot.0x10000004.TextWrangler

[running] com.apple.xpc.launchd.oneshot.0x10000005.Skype

[running] com.codeweavers.CrossOverCDHelper.73632

[running] com.etresoft.EtreCheck.88992

[running] com.getdropbox.dropbox.6432

[running] com.remotemouse.remotemouseserver.51872

[loaded] com.skype.skype.112992

[loaded] com.viber.osx.79072

[running] com.westerndigital.WDDriveUtilityHelper.72992

[running] com.westerndigital.WDSecurityHelper.73312

[loaded] jp.naver.line.mac.80352


Internet Plug-ins: (What does this mean?)

FlashPlayer-10.6: Version: 19.0.0.226 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3

AdobePDFViewerNPAPI: Version: 11.0.13 - SDK 10.6 [Click for support]

AdobePDFViewer: Version: 11.0.13 - SDK 10.6 [Click for support]

Flash Player: Version: 19.0.0.226 - SDK 10.6 [Click for support]

Default Browser: Version: 601 - SDK 10.11

o1dbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]

googletalkbrowserplugin: Version: 5.41.0.0 - SDK 10.8 [Click for support]


3rd Party Preference Panes: (What does this mean?)

Flash Player [Click for support]

Tuxera NTFS [Click for support]


Time Machine: (What does this mean?)

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 499.08 GB Disk used: 326.16 GB

Destinations:

SUNDAR [Local]

Total size: 0 B

Total number of backups: 0

Oldest backup: -

Last backup: -

Size of backup disk: Too small

Backup size 0 B < (Disk used 326.16 GB X 3)


Top Processes by CPU: (What does this mean?)

24% nsurlsessiond(2)

4% Skype

4% cloudd

3% fontd

2% WindowServer


Top Processes by Memory: (What does this mean?)

931 MB kernel_task

508 MB Skype

328 MB com.apple.WebKit.WebContent(2)

279 MB Viber

229 MB Safari


Virtual Memory Information: (What does this mean?)

8.27 GB Free RAM

7.73 GB Used RAM (3.10 GB Cached)

0 B Swap Used


Diagnostics Information: (What does this mean?)

Nov 5, 2015, 03:17:32 AM Self test - passed

Nov 5, 2015, 03:00:02 AM ~/Library/Logs/DiagnosticReports/Skype_2015-11-05-030002_[redacted].crash

Nov 5, 2015, 02:46:27 AM ~/Library/Logs/DiagnosticReports/Skype_2015-11-05-024627_[redacted].crash

Nov 5, 2015, 02:03:34 AM ~/Library/Logs/DiagnosticReports/Skype_2015-11-05-020334_[redacted].crash

Nov 5, 2015, 02:03:20 AM ~/Library/Logs/DiagnosticReports/Skype_2015-11-05-020320_[redacted].crash

Nov 5, 2015, 01:54:36 AM ~/Library/Logs/DiagnosticReports/Skype_2015-11-05-015436_[redacted].crash

Nov 5, 2015, 01:54:11 AM ~/Library/Logs/DiagnosticReports/Skype_2015-11-05-015411_[redacted].crash

Nov 5, 2015, 01:48:58 AM ~/Library/Logs/DiagnosticReports/Skype_2015-11-05-014858_[redacted].crash

Nov 5, 2015, 01:46:46 AM ~/Library/Logs/DiagnosticReports/Skype_2015-11-05-014646_[redacted].crash

Nov 5, 2015, 01:13:29 AM ~/Library/Logs/DiagnosticReports/Skype_2015-11-05-011329_[redacted].crash

Nov 4, 2015, 06:52:50 PM /Library/Logs/DiagnosticReports/Skype_2015-11-04-185250_[redacted].cpu_resource .diag [Click for details]

Nov 4, 2015, 06:14:22 PM ~/Library/Logs/DiagnosticReports/Skype_2015-11-04-181422_[redacted].crash

Nov 4, 2015, 02:45:23 PM ~/Library/Logs/DiagnosticReports/Skype_2015-11-04-144523_[redacted].crash

Nov 4, 2015, 02:35:26 PM /Library/Logs/DiagnosticReports/SymDaemon_2015-11-04-143526_[redacted].cpu_reso urce.diag [Click for details]

Nov 4, 2015, 02:25:51 PM ~/Library/Logs/DiagnosticReports/Skype_2015-11-04-142551_[redacted].crash

Nov 4, 2015, 02:23:44 PM /Library/Logs/DiagnosticReports/Norton Management Installer_2015-11-04-142344_[redacted].hang

Nov 4, 2015, 12:31:30 PM /Library/Logs/DiagnosticReports/SymDaemon_2015-11-04-123130_[redacted].cpu_reso urce.diag [Click for details]

Nov 4, 2015, 10:46:56 AM ~/Library/Logs/DiagnosticReports/Skype_2015-11-04-104656_[redacted].crash

Nov 3, 2015, 03:08:49 PM /Library/Logs/DiagnosticReports/SymDaemon_2015-11-03-150849_[redacted].cpu_reso urce.diag [Click for details]

Nov 3, 2015, 10:35:42 AM ~/Library/Logs/DiagnosticReports/Skype_2015-11-03-103542_[redacted].crash

Nov 3, 2015, 06:14:17 AM /Library/Logs/DiagnosticReports/SymDaemon_2015-11-03-061417_[redacted].cpu_reso urce.diag [Click for details]

Nov 2, 2015, 11:50:00 PM ~/Library/Logs/DiagnosticReports/LookupViewService_2015-11-02-235000_[redacted] .crash

Nov 2, 2015, 10:28:12 AM ~/Library/Logs/DiagnosticReports/Skype_2015-11-02-102812_[redacted].crash

Oct 30, 2015, 06:02:06 AM /Library/Logs/DiagnosticReports/Kernel_2015-10-30-060206_[redacted].panic [Click for details]

Nov 4, 2015 4:48 PM in response to Converted2iMac

What everybody else has said is true. It's the same real ClamXav that existed for ten years supported by donations. The Developer decided that he enjoyed his hobby more than his day job, but the product would not have been sustainable at contribution levels, so he formed a Company and is now engaged full time working on improving his now commercial product and timely one-on-one support of all sales and technical issues. Older versions (including the App Store version) will continue to work as long as OS X allows but are no longer supported. At some point they will no longer receive the custom OS X signatures that are currently provided. It's also possible that the Cisco/ClamAV folks responsible for the scan engine and primary signature database will disable updates, but they have not done that for several years now.

Nov 4, 2015 4:52 PM in response to Linc Davis

I realize I've posted this before, but I haven't seen any confirmation that you've seen it nor change in your posting on this, so I'll persist until I do.

Linc Davis wrote:


4. Starting with OS X 10.8.3, a third layer of protection has been added: a "Malware Removal Tool" (MRT). MRT runs automatically in the background when you update the OS. It checks for, and removes, malware that may have evaded the other protections via a Java exploit (see below.) MRT also runs when you install or update the Apple-supplied Java runtime (but not the Oracle runtime.) Like XProtect, MRT is effective against known threats, but not against unknown ones. It notifies you if it finds malware, but otherwise there's no user interface to MRT.

Note that with starting with OS X 10.11 there is a new MRT that seems to be totally unrelated to the previous version. It is installed with the OS in /System/Library/CoreServices/MRT.app and supported by a a new System LaunchDaemon com.apple.MRTd.plist to make sure it stays alive and a new LaunchAgent com.apple.MRTa.plist to report anything found. It appears to be completely different from the original MRT in that it does not destroy itself after one run, does not appear to be targeted against Flashback (probably Adware now) and runs periodically in the background. It is occasionally update by the Critical Updates process (the same one that updates databases such as XProtect and GateKeeper) for users that have not disabled "Install system data files and security updates".


I have yet to find any formal documentation with any additional information on this capability from Apple, but not surprising since it's Security related.

just got my macbook pro a month ago. i don't know what security/antivirus system i have on here. and i just had a virus or malaware attack my computer. i think removed but not 100%

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