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pad air keeps pausing when I play netflix

My ipad air keeps pausing when I play netflix. I'm using AirPort Extreme and my internet is fine (28 MBps). Also netflix works fine on my Apple TV running on the same network. I have updated all of the firmware, software and apps on all of the devices including the router. Nothing seems to make it work. Anyone else having this issue or any solutions?

iPad, iOS 7.0.4

Posted on Dec 31, 2013 3:16 PM

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28 replies

Feb 2, 2014 3:02 PM in response to Cheeks37

So I took the air to family members house who has a different ISP than I do. It is a local company in central Illinois who has a fiber optic service in the community ( ITV-3 is the name of the ISP for those interested). And what do you know? Netflix streams at 4300 Kbps! So at least for me I think I have an ISP issue where they are somehow throttling my ipad air netflix stream. Seems very strange but this is what I've narrowed it down to. The ISP at my house is comcast. Anyone out there having this same issue not have comcast?

Feb 3, 2014 5:15 AM in response to Cheeks37

I am more convinced that the issue is similar to what water departments have delivering water and receiving sewage water. Imagine your water department that has a 6 inch water main delivering water to subdivisions with large empty fields along the trail. Those empty fields are now filled with industrial clients using massive amounts of water. You have a major problem low-water pressure until you replace that line with a much larger diameter pipe. Industrial clients get around it by constantly pulling water out of your pipes and storing it on site overnight. But the residential customers can not do that and they're complaining. But laying a new pipe in the ground is something that you can do quickly. Netflix supposedly is using 30% or more of the Internet band with each evening in the USA. This is why RCN of Chicago that's all I ask the downstate is working well. But Comcast isn't. The smaller ISPs are the quicker to adjust. Bigger ISPs have bureaucracy and the harder it is. Not to mention that Comcast also offers streaming video. RCN and ITV-3 do not compete with Netflix. I'm in the western suburbs of Chicagoland with Comcast. If I knew that AT&T was using OpenConnect I would switch to AT&T Uverse in a heartbeat.

Feb 11, 2014 4:02 PM in response to Cheeks37

I have the same issues. At first I thought it was the iPad hardware so I got a replacement and still have the same issue. Netflix will play in HD for a few seconds then go so blurry I can't even watch. It Is very frustrating!


I also have Comcast as my ISP but have a hard time believing its that because all other streaming services besides Netflix work in perfect HD all the time.

Feb 12, 2014 4:36 PM in response to Cheeks37

I am having the exact same issues. I have tried everything from deleting the Netflix app, to removing everything else from the iPad Air to make setting changes on my router...nothing works. I have even tried multiple ISPs at different friend's houses with no change in how the Netflix app reacts. I have resorted to swapping with my daughter and watching Netflix on her iPad 2 which has absolutely no issues! Apple or Netflix needs to fix the issue since it seems to be a known problem with the iPad Air.

Feb 12, 2014 5:50 PM in response to worth10

We'll, I'm glad to hear the issue is not with Comcast/Xfinity. It must be with new Apple hardware and Netflix app. Until then, I'm using my iPad 3 for Netflix - which streams beautifully by the way. For other streaming video (Amazon, HBO, etc), the iPad Air works fine. I only wish they fix this soon. I hate to keep harping on this, but I paid $800 for new iPad Air... They should at least fix it so that I can enjoy Netflix in HD...

Feb 15, 2014 12:51 PM in response to Hypronic101

I thought that myself except the icon that indicates it is buffering or processing whichever the appropriate mac terminology for it is stops cycling. And the bar never fills with the gray background while the white progress bar marches on after pressing play. I have gone in and maxed out my router's throughout on both 2.4 and 5.0 channels, eliminated competing devices, the only thing left is the ISP. however all my other devices stream fine after a little buffering. But this ipad fails every time. No matter which signal I log I into I get the same result. I have even alternated turning off either 2.4 or 5.0 so that the router is providing only one wireless signal or the other, no change in performance. So it is either the ipad or the ISP.

pad air keeps pausing when I play netflix

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