Iphone 5s Visual Voicemail delete issues with ATT

the ONLY ppl that could help u with this issue is ATT. there is something wrong with their system for ur carrier plan. if u restored ur iphone AND u tried using another iphone (on top of all of the other troubleshooting steps u took) then apple has already done everything they can on their end to fix it. if issue persists through those steps then the only possibility is that ATT isnt getting there stuff straight.

i would have them completely reboot the plan. cancel it and reinitiate it if possible without getting charged to just do that.

i had a similar issue with att and apple mixing up blame. the last apple advisor i talked to was able to resolve it by consulting att while i was on the line. they worked out what was going on and who was fixing what before i was even taken off of hold to be transferred to the att agent. if u can do something similar that would probably help.

I've been having the exact same problems for MONTHS. In fact, I was even having this problem with my iPhone 4S which tells me it's AT&T related. I assumed this would get worked out moving to the 5S but that hasn't happened. And making matters worse, sometimes I can't even use the "Clear All" button within the Deleted messages screen.

I'm going to take another run at AT&T with this one and see what happens.

apple engineers cant help with this. only ATT can. tell them not to transfer u and dont let them off the phone until ur issue is fixed.

Good luck on Verizon. Even with my troubled Visual Voice mail, I would still stick with AT&T vs. Verizon. Their iPhone doesn't permit voice and data at the same time, something you take for granted until you can't have it. I bought my first iPhone 5S from them and had to switch back to AT&T with my tail between my legs. Imagine being on a conference call and using Maps. Maps needs to recalulate and you have to hang up your call. Also can't send e-mail while on a call, etc., etc. I hated it.

This just happened to ME at the 5S launch (I was on AT&T prior to that day), but this fact is true on all Verizon iPhones. I've received a few different answers from store reps trying to be helpful, but I'm not convinced any of them really know why. One guy tried to tell me that they asked Apple to focus more on voice quality so they used both antennas for voice rather than one for data and one for voice. Of course that was a BS answer because every Android device they have allows this to work on their network.

I believe it has someting to do with AT&T's exclusivity with Apple and they may have held back this "feature" somehow. Bottom line, once I confirmed it couldn't be "switched ON" in some way, I gave them the phone back on the 15th day (last day for buyers remorse) and went back to the AT&T store hoping to preserve my phone number. (Yes, I did)

jlaketx: the reason you can't web surf at the same time as calls is because of the cell network technology. Verizon uses CMDA which can't handle voice and data simultaneously. AT&T uses a GSM network which can. That's been from day one. LTE can handle it, so as Verizon moves to LTE that should become a non-issue, but presently it's still a BIG issue.

That said, I have the same visual voicemail problem, and my gut says it's an AT&T server issue. I can't prove it, and this is just conjecture on my part, but... I notice that after deleting voicemails, they will come back some time later. It "feels like" it's not a software glitch thing within the phone, but rather a push-technology sort of thing where the server pushes the voicemail message back to the phone again. I'm finding that if I'm patient and let the phone sit a bit, then go into DELETED and wait a minute the "Clear All" that was greyed out will pop up active and I can click it. Be patient and let the phone sit and they will all clear sometimes, or "mostly" clear other times. Just now it happened again (which made me come searching for latest info again) - I deleted 8 and 2 came back. Well, at least 6 are gone *rolling eyes*. But I noticed (emperically) that if I "clear all" and then immediately go about my business and jump out of the app and go do something else, they are far more likely to come back. So that starts leading me to think there's some kind of dialog/handshake between the phone and the server that's not fully completing to the satisfaction of the server, and the server isn't fully clearing them out, and then turns round and re-pushes them back down to the phone again. Just a guess...

that was a very good answer...

voice to text could be because of siri. try turning her off and back on.