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Iphone 5s Visual Voicemail delete issues with ATT

I upgraded my 4s to a 5s in Oct after hearing about software bugs in putting Os7 on an older iphone. From day one, my voicemails kept reappearing after being deleted. I have to deleted them on average 6 times, from the visual voicemail box AND the deleted voicemail screens (so 12 times per voicemail) in order to get them to fully detete. This is a problem because I get a ton of voicemails per day and my box was filling up quickly. I don't have time to deal with this over and over and over, I am at my wit's end.


Here is what I have tried over the course of 2 months and over 35 hours on the phone and live with ATT and APPLE both (apolgize if it's not the proper terms, I'm not a techy person): Also, I've tried it all of these fixes multiple times to ensure I"m doing it properly.


All of the fixes noted in another thread here including:

1. power off while in airplane mode, delete messages, power pack on, turn airplane off.

2. deleted them by calling in directly by pressing and holding 1to access voicemail system.

3. delete them one at a time from voicemail inbox, then from deleted voicemails (and doing this by various ways to delete, either the delete button while it's expanded OR the swipe delete option, also using clear all, and using the swipe clear way of doing things)


I have also tried:

4. Reboot network settings from within iphone several times

5. restoring to factory settings several times

6. restoring from backup several times

7. putting my simm card in a completely new iphone in the store with ATT rep (they said it worked, so phone was issue and sent me to APPLE, but only tried it for a few minutes and it typically takes anywhere from 30 seconds to 5 minutes to half hour to half day for them to reappear.)

8. complete new phone with my simm card (by APPLE, still had problem, so gave new phone back)


Att blames apple, apple blames att. I don't care who's fault it is, it's both their problems. I tried to take iphone 5s back in order to go back to my 4s and ATT won't take it back because I'm long past the 14 days "Buyers remorse" return period. Even though I advised them of this issue and it's imortance to me well within that time frame, and I have been patient for 2 months waiting for a fix. I'm done being patient, I need a solution now.


Att refuses to take phone back, or allow me out of contract without fee. Apple will take phone back, but then I'm still faced with $350 termination fee from ATT (who won't waive it even with this long history of issues and my 10 years of giving themmy money). So no matter what I do I'm out a significant amount of money and I still don't have visual voicemail. Plus even if I do that, I've heard Verizon users have same visual voicemail issues.


So what is the solution? I need visual voicemail and my gmail on my phone preferably not web based but through the phone.


If I've missed any fixes or solutions, please let me know what to try. I can't deal with this any longer I'm at my witt's end and no excalated level of APPLE or ATT can solve this.

iPhone 5s, iOS 7.0.4

Posted on Jan 3, 2014 4:31 PM

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Posted on Jan 3, 2014 4:57 PM

the ONLY ppl that could help u with this issue is ATT. there is something wrong with their system for ur carrier plan. if u restored ur iphone AND u tried using another iphone (on top of all of the other troubleshooting steps u took) then apple has already done everything they can on their end to fix it. if issue persists through those steps then the only possibility is that ATT isnt getting there stuff straight.


i would have them completely reboot the plan. cancel it and reinitiate it if possible without getting charged to just do that.

20 replies

Jan 29, 2014 1:48 PM in response to leadsbyfone2014

Interesting. I spoke with AT&T about a week ago and they acknowledged there was an issue on their side. They had me dial into the old-school voice mail system, delete all the messages there...then go back to visual voice mail and delete the messages there...then reboot my phone.


I did this whole process and it seemed to work...for a few days. Then it came back!


The other odd thing is the deleting process in VVM.... in most apps, especially Apple native apps, you can slide briefly to the left to delete a row. When I try this in VVM it normally brings me to the contact info screen. If I drag ever so slightly to the left, the "i" disappears and the "Edit" button changes to "Done". It's hard to explain and the bahaviour is definitely screwed up and a stupid bug that's been here since iOS7.


Hopefully this gets resolved with 7.0.5.

Feb 22, 2014 6:15 AM in response to grmatney

Ok, thanks for this thread yall. I've been plunged into this very same voicemail **** ever since i got my new Iphone 5S and I also use At&t.


If only Steve Jobs were still alive you could send him an email on this and i promise it would be dealt with. This is total ********.


A friend recommended that I basically circumvent the worthless voicemail functionality on my iPhone and use Google Voice. Its a better solution anyway in many ways, including vastly larger storage, and the ability to actually send someone an audio file (wow what a freaking concept Apple!). Apple hasnt improved the VM functionality since the launch of the original iphone. Wake up all.


Please get this fixed Apple, as soon as humanly possible. This is a core functionality for god's sake.


Thanks

Iphone 5s Visual Voicemail delete issues with ATT

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