Hallmark Card Studio crashes ever since I upgraded to Mavericks OS. How can I fix this?

Please read this whole message before doing anything.

This procedure is a diagnostic test. It won’t solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

The purpose of this test is to determine whether the problem is localized to your user account. Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”

While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.

Test while logged in as Guest. Same problem?

After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.

*Note: If you’ve activated “Find My Mac” or FileVault in OS X 10.7 or later, then you can’t enable the Guest account. The "Guest User" login created by "Find My Mac" is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.

I, too, had this problem but was able to replicate it. Please see the attached keystrokes that caused the app to crash. I sent this information to the Hallmark Technical Support staff.

1. Start with “Choose a Design”
2. Click once on a design that you want to preview
3. Click once on the magnifying glass in the lower right corner. The design will download.
4. Click the arrow on the middle right to preview the message that’s inside the card
5. Click the “x” in the upper left corner to exit the preview mode. IT’S WITH THAT CLICK THAT THE APPLICATION CRASHES. Actually, at any step in the preview process that you click the “x”, the application will crash. You get a pop-up message that reads: “Hallmark Card Studio has quit unexpectedly”. There are three buttons to choose from: “Ignore”, “Report”, and “Reopen”.
6. The application will crash every time you click the “x” in preview mode. I tried it multiple times and it responded the exact same way each time. I just avoid using Preview.

I've created dozens of cards after figuring this out and have had no further problems with the app crashing. Hope this helps.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad. Click Utilities, then Console in the icon grid.

Step 1

Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

View ▹ Show Log List

from the menu bar.

Enter the name of the crashed application or process in the Filter text field. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).

When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

Please do not indiscriminately dump thousands of lines from the log into this discussion.

Important: Some private information, such as your name, may appear in the log. Anonymize before posting.

Step 2

In the Console window, look under User Diagnostic Reports for crash reports related to the crashed process. The report name starts with the name of the process, and ends with ".crash". Select the most recent report and post the entire contents — again, the text, not a screenshot. In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.) Please don’t post other kinds of diagnostic report — they're very long and not helpful.

Contact the Hallmark Card Studio's developer at the support link in the apps page in the Mac App Store.