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iTunes or apps won't download

hi I have downloaded apps ok but for some reason I

Apps won't download now ! And I can't seem to get into iTunes either, anyone out there to give me some advice please?

iPad

Posted on Jan 8, 2014 8:30 AM

Reply
Question marked as Best reply

Posted on Jan 10, 2014 2:09 PM

Hello Alemap,


It sounds like you are unable to access the iTunes Store or download apps. I want to suggest starting with this article named:

Can't connect to the iTunes Store

http://support.apple.com/kb/ts1368

Troubleshoot issues on an iPhone, iPad, or iPod touch

If you haven't been able to connect to the iTunes Store:

  • Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
    Note: Time Zone may list another city in your time zone.
  • Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clickingCheck for Updateon your device's Summary page.
  • Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
    Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
  • Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
  • Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
  • Try resetting (turning off and then on again) your Wi-Fi router.
  • If the issue persists, trytroubleshooting your Wi-Fi networks and connections.


If the issue persists, try the steps outlined in ths article:

iTunes: Advanced iTunes Store troubleshooting

http://support.apple.com/kb/TS3297


Thank you for using Apple Support Communities.

Cheers,

Sterling

4 replies
Question marked as Best reply

Jan 10, 2014 2:09 PM in response to Alemap48

Hello Alemap,


It sounds like you are unable to access the iTunes Store or download apps. I want to suggest starting with this article named:

Can't connect to the iTunes Store

http://support.apple.com/kb/ts1368

Troubleshoot issues on an iPhone, iPad, or iPod touch

If you haven't been able to connect to the iTunes Store:

  • Make sure your date, time, and time zone are correct in Settings > General > Date & Time.
    Note: Time Zone may list another city in your time zone.
  • Make sure that your iOS software is up to date by tapping Settings > General > Software Update (iOS 5 or later) or connecting your iOS device to iTunes and clickingCheck for Updateon your device's Summary page.
  • Check and verify that you're in range of a Wi-Fi router or base station. If you're on a device with cellular service, make sure that cellular data is turned on from Settings > General > Cellular.
    Note: If connected to cellular data, larger items may not download. You may need to connect to Wi-Fi to download apps, videos, and podcasts.
  • Make sure that you have an active Internet connection. You can check the user guide for your device for help with connecting to the Internet.
  • Make sure that other devices (portable computers, for example) are able to connect to the Wi-Fi network and access the Internet.
  • Try resetting (turning off and then on again) your Wi-Fi router.
  • If the issue persists, trytroubleshooting your Wi-Fi networks and connections.


If the issue persists, try the steps outlined in ths article:

iTunes: Advanced iTunes Store troubleshooting

http://support.apple.com/kb/TS3297


Thank you for using Apple Support Communities.

Cheers,

Sterling

iTunes or apps won't download

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