MacBook Pro surface damage.

I packed my MacBook Pro (17") in between folded clothes in my suitcase, thinking it would not be damaged. But those who handle the luggage at airports have no mercy, because when I opened my suitcase I started crying. The surface edges of my laptop have dents, and the edges and top are scratched. I had just received it as a gift less than a week before (which was about a month ago as of now).

How would I go about getting this repaired? If I send it back to Apple, could they put it in a new casing?

Yes, it bothers me that much. My loving parents spent big bucks on more disk space and whatnot for me, and I go and get it dented and ugly.

I'm in Korea right now, and as far as I know there is no Apple place anywhere near me (I'm four hours from Seoul).

I'd really love to know what I can do to fix this. Can Apple do something? Would I have to pay the same amount the laptop cost originally, or just around $100 USD for a new casing? I'm a poor college student and the latter is what I hope is the only solution.

MacBook Pro, Mac OS X (10.4.7), 17"

Posted on Jul 28, 2006 12:08 AM

Reply
11 replies

Jul 28, 2006 12:39 AM in response to greentealatte

Hi there welcome to the forums. About your misfortune, however it will fall under either misuse or cosmetic damage which Apple guarantee wouldn't cover. It surely won't cost as much as the laptop itself but it will be a costly repair I am afraid.
However depending on your travel insurance and the airline perhaps you may stand a leg, if you put your case forward about mishandled luggage. Then again they might fight back about carrying your valuables (and surely the MBP will be categorised as such) as cabin luggage rather then hold.
Contact AppleCare and explain the damage to get an estimate and perhaps you can claim that from your travel insurance.
Good luck.

Jul 30, 2006 4:16 AM in response to greentealatte

It's only the top part with the dents and scratches, the backside of the screen, and only around the edges. I know it was stupid not to carry it on with me. I learned a lesson.

So it would take that much money to fix something that was carelessly damaged. Is there some kind of skin or something I could put on it to hide/possibly prevent future damage? Does anyone make skins as such?

And it's a 15", not a 17". I don't know what I was thinking. As if the size of it matters anyway.

Jul 30, 2006 7:15 AM in response to iVmichael

There is a place that can help you - I think, - though it will be costly:

For $450 you can have it painted, and it will masque your blemishes:

http://www.colorwarepc.com/


There is another company that has "stickers" that you can put on, but their website has been down for a month now.



I don't want to sound like a jerk, but I hope this experience has taught you that there is NO replacement for a GOOD laptop bag. It is VERY foolish to put anything valuable in a suitcase, especially a computer. Suitcases get thrown, tossed, dragged, fall off carts, and you're LUCKY there aren't any internal component damages.

Protect your investment, spend at least $100 on a GOOD laptop bag, so you can bring that investment on the airplane with you. Laptops ARE NOT CARGO, and they will not replace it for you.

Also keep in mind that even a suitcase doesn't protect your belongings from the elements, and NO airline carrier will replace electronics that were damaged due to weather within a suitcase. They will tell you that you should have kept your valuables with you.

Sorry for your circumstance, I hope that link above helps. You can also purchase a new topcase which will be just as expensive as the paint service through places like ifixit.com

Jul 30, 2006 7:19 AM in response to iVmichael

when your computer is fixed, just get yourelf a quality case, which i'm sure you will do. Then when u travel, i will always be in its protective case, and u will have little to worry about.

I like the Brenthaven cases, they really protect the computer.

You made a mistake as u said, u know it needs to be fixed, just get it done somehow, and move on. It's a lesson of life..........

Jul 30, 2006 10:15 PM in response to greentealatte

No offense, but why would you put something that valuable in your suitcase?? Since 9/11, no suitcase can be locked (well, you can lock it, but they can break the lock if they have to examine it). Someone could have easily stolen it, or moved it around when looking through your baggage. Frankly, you're lucky the machine still runs properly :/

Anyway, good luck with the case replacement!

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MacBook Pro surface damage.

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