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My iPhone 5s won't let me set up my fingerprint for touch id

My iPhone 5s won't let me set up my fingerprint for touch id. I've followed all instructions but when I press touch id, it only gives me "add fingerprint" but won't allow me to do so. It won't let me even choose the option to add fingerprint. I've set it up once before and all of a sudden it stopped working. Now I can't even set it up. Anyone else have this issue?

iPhone 5s, iOS 7.0.4

Posted on Jan 11, 2014 6:31 PM

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Posted on Apr 13, 2017 12:03 AM

I am having a similar issue.


When I restart my phone I get a message that says "Touch ID can't be used on this iPhone"


The add fingerprint button is gray and when you try to turn on iTunes and App Store it takes me to a screen saying it failed and to go back

23 replies

My iPhone 5s won't let me set up my fingerprint for touch id

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