Exchange Policy Questions

You can return a new Mac within 14 days of purchase.

"No question asked."

Probably they will give you a replacement, if the computer

is not with special configuration.

You need to pack it back up, as best as possible, in its original box with all the original accessories and then Return it under the 14 day No Questions Asked policy then buy another one.

You need to make an appointment.

Take the package that the computer came in and the invoice.

http://store.apple.com/us/help/returns_refund

Standard Return Policy

You have 14 calendar days to return an item from the date you received it. For an Apple iPhone, you have 30 calendar days.

Exchange an item

If you purchased your item from Apple in the U.S., you can take it to any U.S. Apple Retail Store for an exchange. Item exchanges are, of course, subject to in-store product availability. It's a good idea to check in-stock availability by calling the Apple Retail Store, or by viewing the product on the Apple Online Store to see if the item is available for pick up locally. Personalized items and custom-configured Macs may not be eligible for exchange at an Apple Retail Store.

Best

What Apple will do is REfund the Original purchase and do the paperwork and then after the return then you will repurchase a NEW MACBOOK PRO. This is done to keep Apples Paperwork straight.

It is still No Questions Asked.

Everything will be the same as the ORIGINAL PURCHASE.

The receipt you got for the first one has the serial # of that unit on it. That unit is tied to your payment for it. You need to Return that unit and then Yes Buy another to have the original serial number set As Returned and the new serial number put under your Name.

It is an Exchange just not what you are thinking of as an Exchange.

No you can't just go in and get a New one out of some other box without going through the proper steps of Return and then Repurchase.

No Big Company works that way.

shadow82x wrote:

I need to "buy" it again? I can't just swap it for another new one?

That is up to you and what model they have and if it is the same as what you now have.

shadow82x wrote:

Thanks dominic. Will do. 🙂 Just curious if I need to bring money to buy another one though haha. Or if I can exchange it for the same model for same price.

What are you talking about. You Return the original and get a REFUND, MONEY in your hand or put back onto your credit card account.

Then you take that money and buy another or use the Credit to your CC account to buy another.

But more than likely you will never see any money and only notice the Return of funds and then the entry for the funds spent on your CC statement.

Yes the payment will be the same and as above you won't even see it until you read your statements.

You are making this much more then it has to be.

No they will not just hand over a new computer to you without going through all the STEPS of a Return of merchandise and then a Purchase of new merchandise. What that is I'm not sure as I've never done it at a Apple store. But I have returned products, even 2 Mac computers, to another electronic store and the step are basically the same. It is called Book Keeping 101.

Please take the computer with the package that the computer came in with

and the invoice. Explain the situation and ask for an exchange.

Genius at Apple store will be more than helpful.

You don't have to do anything else.

Enjoy the new Mac.

Best.

I am sure if you take it back and ask to return it for another porperly working system Apple will handle it and you will walk out with a new system.