So I bought my macbook pro with retina display a few days ago and plan on exchanging it. This device has a faulty LCD with 2 dead pixels and a small white blotch. I know if I want to the genius bar they would probably disgard this as a nothing issue..but since I'm exchanging it will they question and test my device? Or will they just give me a new one, no questions asked? Is there any fee involved? Do I need to package my original accessories?
Thanks folks. Feel like these screen issues are haunting the retina lineup unfortunately.
Yes they are. From the first day they were released. I personally will not buy one. So in the future I will be switch back to Windows PCs.
You are Welcome, All the best to you.
So I thought I'd post an update on this. I went to the apple store today and they understood why I wanted to exchange/swap it for a new one. At first they were going to refund me and make me purchase a new macbook retina but at the last minute the employee figured out a way to just swap serial numbers. So I didn't need to deal with the return + getting money back + repurchasing the same device. Apple made it easy. 🙂
Oh and no dead pixels on this screen so far AFAIK. Just have to test the burn in/ghosting now.
Exchange Policy Questions
