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Is my Genieo completely gone? My safari won't open

I don't think its a coincidence that my safari stopped working after uninstalling genieo. I'm afraid its still in my computer!!! How do I permanently get rid of it? and if this is not because of genieo, HOW DO I GET SAFARI TO OPEN AGAIN?

User uploaded file

"Process: Safari [435]

Path: /Applications/Safari.app/Contents/MacOS/Safari

Identifier: com.apple.Safari

Version: 7.0.1 (9537.73.11)

Build Info: WebBrowser-7537073011000000~21

Code Type: X86-64 (Native)

Parent Process: launchd [153]

Responsible: Safari [435]

User ID: 501



Date/Time: 2014-01-13 00:12:40.040 -0500

OS Version: Mac OS X 10.9.1 (13B42)

Report Version: 11

Anonymous UUID: 86CAE6BA-42D1-73D9-B6E4-DAF248B427DB



Crashed Thread: 20



Exception Type: EXC_BAD_ACCESS (SIGBUS)

Exception Codes: KERN_PROTECTION_FAILURE at 0x000000010e28cf9c



External Modification Warnings:

Thread creation by external task.


....."


there's more stuff i didn't copy paste

MacBook Pro

Posted on Jan 12, 2014 9:23 PM

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Question marked as Best reply

Posted on Jan 12, 2014 10:54 PM

There is an uninstaller, but as the developer is not trustworthy, you shouldn't rely on it. I suggest the tedious procedure below to disable Genieo.

Back up all data.


Quit the Genieo application, if it's running. Triple-click anywhere in the line below on this page to select it:

/Applications/Genieo.app

Right-click or control-click the line and select


Services Reveal in Finder (or just Reveal)

from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator password.

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select

Go Go to Folder...

from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.


Repeat with each of these lines:


/Applications/Uninstall Genieo.app
/Library/Frameworks/GenieoExtra.framework
/Library/LaunchAgents/com.genieo.engine.plist
/Library/LaunchAgents/com.genieoinnovation.macextension.plist
/Library/LaunchDaemons/com.genieoinnovation.macextension.client.plist
/Library/PrivilegedHelperTools/com.genieoinnovation.macextension.client
/usr/lib/libgenkit.dylib
/usr/lib/libimckit.dylib
/usr/lib/libimckitsa.dylib


Note: Some of these items may be absent, in which case you'll get a message that the file doesn't exist.

The following configuration file may be either created or modified by the Genieo installer:

/etc/launchd.conf

The file is unlikely to be used by anything but Genieo or something equally undesirable. Unless you know you need it, delete it in the same way as above, if it exists. Otherwise, edit it to remove the line that begins as follows:

setenv DYLD_INSERT_LIBRARIES

The above is not a file, but a line inside a file.

Reboot. Your web browsers should now function normally, and you should be able to reset the home page and search engine. If not, stop here and post your results.

From the Safari menu bar, select

Safari Preferences Extensions

Uninstall any extensions you don't know you need, including one called "Spigot" if it's present. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.

The Genieo installer may also install the "Silverlight" web plugin from Microsoft. If you have no use for that plugin, you should remove it according to Microsoft's instructions. Don't remove it if you subscribe to "Netflix."

This procedure may leave a few files behind, but it should deactivate Genieo. Make sure you don't repeat the mistake that led you to install it. Chances are you got it from one of the Internet's open sewers such as "Softonic" or "CNET Download." Never visit either of those sites again.

20 replies

Feb 19, 2014 7:19 PM in response to Poodle Bites

Thank you so much for your response. I ended up having to get a new computer because my hard drive crashed after the Geneio hijack, and it would have cost too much to have it rebuilt. The whole experience was so reminiscent of old PC problemswhen I was constantly running virus and security scans several years ago. I've never had problems like that with a MAC, but I guess those days are over. It's hard to believe though that Apple treats a product like Geneio as a legimate business and not malware and allwos them to give advice on their site. Similar threads on this forum feature Geneio reps instructing people to install more of their products to remove their products - unbelievable. What a scam. Sad to see Apple go down that hill.


Thanks again for the advice.


Melissa

Jan 11, 2015 4:09 PM in response to Justforrfunnn

I know this is an old post, but I thought I would add my story, in case others might find it helfull, as i could not find any guides to a fix when running the new yosemite 🙂


I am running 10.10 yosemite, which does not store the Launchd file in /etc... After a long search I located it (or at least a file by this name) under /sbin in the root --> this is a hidden folder.

My system wouldnt (ofcourse) let me delete it, so stubborn as I was I tried to quit it with the activitymonitor-app, which eventually crashed my macbook.


Now, as I am no wizard with progamming while being frustrated at the same time, I deduced that the solution would, for now, be to replace the launchd-file...

I managed to do this by accessing the broken macbook via targetmode (and a firewire-thunderbolt cable) to extract the launchd file from the .trash folder, as I never actually deleted it, but 'just' moved it to the trash-folder. (By the way, i used 'TinkerTool' to access hidden files). I moved it from the trash folder back to the original directory mentioned above: sbin. Basically simply reverting the process.


I do not know if this was even the right file (in Sbin) to be messing with in order to fix the Genieo-problem in the first place - but in any case...


________


That being said; does anyone know how to get rid of Genieo, InstallMac etc. as of running Yosemite, now that the Launchd.conf is no longer there ??


//Thomas

Is my Genieo completely gone? My safari won't open

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