Changed the email address for my appleid now I can't update/download my old apps without buying them again.

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Changed the email address for my appleid now I can't update/download my old apps without buying them again.

I have the same icloud account, I just changed the email address because I was discontinuing use of the old one. Now if I want to update my apps or download the apps on a different device the app store requires that I sign in with my old email address, which I can't do since the account has been changed to the new address. Is there a way to associate the apps I purchased with the account with my new email address?

iMac, OS X Mavericks (10.9.1)

Posted on Jan 13, 2014 11:02 AM

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Answer 1

Jan 13, 2014 1:26 PM in response to telmmi

How exactly did you change your email address for your ID.

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Answer 2

telmmi Author

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Jan 13, 2014 7:10 PM in response to Winston Churchill

Appleid.apple.com, logged into the account and changed the appleid.

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Answer 3

Jan 13, 2014 7:19 PM in response to telmmi

Did you also change it for the iTunes & App Stores on the device you are trying to download content to.

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Answer 4

telmmi Author

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Jan 13, 2014 7:27 PM in response to Winston Churchill

Yes, and it lets me purchase new apps with the new appleid email address just fine. If I want to update an old app it prompts me for the password associated with the old email address. I then have to go back to manage my appleid and change it back to the old email address then of back to the App Store and update the app. When it prompts me for the password with the old email address I can enter it and it works. So I essentially have to keep doing that for my apps which are split across two different email addresses yet the same account.

What I'd like is to be able to associate all of my existing apps purchased with that account to be able to be updated using the new email address so I can just have the one and finally dump the old address. Does that make sense?

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Answer 5

Jan 13, 2014 7:49 PM in response to telmmi

That's somewhat odd (unless I'm mising something obvious). In parts it sounds as though you are using 2 Apple ID's rather than just amending one, however it seems you are taking the correct steps to amend the ID. Did you verify the new email address.

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Answer 6

telmmi Author

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Jan 14, 2014 1:50 AM in response to Winston Churchill

Exactly, it's acting like two IDa but it should only be one, I've done it the right way, I think, and it's just not working as expected. It's super annoying and I've invested a lot in apps and music that I am not willing to pay for again to have them all under the new appleid address. Apple really needs a way to fix this, it's gotta be possible, I just haven't figured out how yet.

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Answer 7

Jan 14, 2014 8:12 AM in response to telmmi

Did you verify the new address.

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Answer 8

telmmi Author

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Jan 14, 2014 8:32 AM in response to Winston Churchill

Yes, and it works fine... for the new apps I've downloaded since changing over.

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Answer 9

Jan 14, 2014 8:58 AM in response to telmmi

Do you not see the old apps in your purchase history. Have you checked at My Apple ID to see if you have 2 accounts.

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Answer 10

telmmi Author

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Jan 14, 2014 9:14 AM in response to Winston Churchill

What's the best place to look at purchase history? App store or My Apple ID? I checked My Apple ID, I do not have 2 accounts, just the one that I switch email addresses back and forth with.

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Answer 11

Jan 14, 2014 9:57 AM in response to telmmi

You can do from the QuickLinks > Purchased option from the main page in the iTunes Store on your computer.

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Answer 12

riorish

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Apr 18, 2014 5:26 AM in response to telmmi

I have similar issue. I changed the email ID, verified it changed the id in my iPad( iCloud and iTunes/App Store). I can download apps but update is not just working, when I tab the update button in App Store to update an app, it asks my password, I type and tab sign in, but nothing happens and never updates. But I can remove the app and then download the new version, then it works fine.

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Answer 13

Aug 1, 2014 8:40 PM in response to telmmi

I also am having this issue. An example is that I previously purchased Notability, but accidentally uninstalled it. When I went back after the email change, which is when I noticed it was gone, I tried to re-download but it told me that I had to purchase it again. I'm worried, because I have almost one hundred dollars in music and apps that I can't access now.

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Answer 14

Aug 1, 2014 8:49 PM in response to Korymaeris

How did you change your Apple ID email address, exactly? Did you create a new Apple ID, or did you go to Manage your Apple ID and change your Apple ID email address to the new one?

GB

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Answer 15

Aug 1, 2014 8:53 PM in response to gail from maine

appleid.apple.com

The apps won't download even after signing out and in again on my iPad, both in iCloud and the App Store. Even if I sign out and sign in using the alternate email, I still cannot download them.

It seems to be in the minority that this happens to. I wonder what would cause the issue.

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