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How to fix viber showing 1 new message icon when there are none

Hi there


My viber has started showing on the badge app icon that i have 1 new message, even though all my mesages have been opened.

When i click into the app, it shows there is 1 new message from the same contact every time, and when i click into the conversation it does not go away.

If i get a new message from that contact, the badge app will change to "2" but once opened will remain back at "1".

Sometimes when i am in the converstaion, it will say there are unread messages below, but i cannot scroll down any further.

I have have updated to the latest version of the app, but this did not help and i do not want to delete the entire conversation history.


Please help!

Thanks - Kimbo

iPhone 5, iOS 6.1.4, Viber issue

Posted on Jan 14, 2014 9:42 PM

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Question marked as Best reply

Posted on Feb 16, 2017 6:33 PM

I solved this problem by going to setting - hidden chats - reset pin.

7 replies

Aug 24, 2016 11:02 AM in response to Kimbofrom nzl

This was driving me crazy too so I just deleted Viber and then installed it again from the Cloud from AppStore. This however deleted all my messages history, which in my case is not an issue. I suppose there may be a way to recover the message history, but I do not really need that, and it might also recover the unread anyway and I don't want those 🙂

How to fix viber showing 1 new message icon when there are none

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