How to fix viber showing 1 new message icon when there are none

Question

How to fix viber showing 1 new message icon when there are none

Hi there

My viber has started showing on the badge app icon that i have 1 new message, even though all my mesages have been opened.

When i click into the app, it shows there is 1 new message from the same contact every time, and when i click into the conversation it does not go away.

If i get a new message from that contact, the badge app will change to "2" but once opened will remain back at "1".

Sometimes when i am in the converstaion, it will say there are unread messages below, but i cannot scroll down any further.

I have have updated to the latest version of the app, but this did not help and i do not want to delete the entire conversation history.

Please help!

Thanks - Kimbo

iPhone 5, iOS 6.1.4, Viber issue

Posted on Jan 14, 2014 9:42 PM

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Answer 1

Best reply

road king mnl

Level 1

9 points

Feb 16, 2017 6:33 PM in response to Kimbofrom nzl

I solved this problem by going to setting - hidden chats - reset pin.

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Answer 2

Vucko.BN

Level 1

4 points

Jan 3, 2017 11:40 PM in response to Kimbofrom nzl

That's because you have one unreaded message in your hidden chat. Try to find that chat and just open it or delete it.

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Answer 3

zengnome

Level 1

11 points

Aug 24, 2016 11:02 AM in response to Kimbofrom nzl

This was driving me crazy too so I just deleted Viber and then installed it again from the Cloud from AppStore. This however deleted all my messages history, which in my case is not an issue. I suppose there may be a way to recover the message history, but I do not really need that, and it might also recover the unread anyway and I don't want those 🙂

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