You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Unable to see Macintosh HD with Alt Option

Hi,


I am novice user in OSX Systems, and i trying to install the OS from the scratch but i don t know why ... i dont see the internal HDD to install


I tried two diffrent options, after erase the HDD with GUID partition using the Disk Utility Option.


First i boot the system with cmd + r option and then with internet access i made the download of necessary files to install, after several hours of download an error appear:

"Unable to find recovery disk!!"


Second, i made a bootble disk with usb pen with the same tool (disk utility) i erased the pen with GUID partion, and i did the restore with .dmg image.

When i boot the system using the usb pen, i noticed the i can't see the internal Macintosh Disk so i select the USB disk to start the installation, after a few moments an error appear !

"There was a problem installing "Mac OSX".


I really, really appreciate any help on this, i m trying to figure out why i can't install the OSX system ... why i cannot see the internal Macintosh Disk when i boot the system using USB Pen


I replaced the internal HHD disk but the behavior is the same ...


Sorry for english ...

Please Help ! ! !


Regards

MacBook Pro, Mac OS X (10.7)

Posted on Jan 16, 2014 3:01 AM

Reply
25 replies

Jan 16, 2014 4:10 AM in response to brunoviegas

With a Option key boot you get the Boot Selection screen that looks like this.



User uploaded file


What shows up are drives/partitions that the Firmware Thinks it can boot from. That Base System entry isn't really OS X or any thing you can Boot from.


Holding down the Command + r keys at startup will do one of 2 thing. Boot the system from the built in Recovery HD partition or if you are lucky and there is no partition containing the Recovery HD files it might then boot the system from the online internet system. That is IF your model year Mac can access that online system, some can and some can't.

Also if your system can access that Online system holding down the Command + Option/alt + r keys at startup, and keep them held down until you see a globe on the screen, will take you directly to the Online system.


Not sure why you are booting from a USB drive? Does that drive have a version of OS X installed on it? Did you make a copy of the Recovery HD files on it using the Lion Recovery disk assistant program.


Re-reading your intial post I see you made the USB drive with Disk Utility. It has been my experience that using disk utility to clone one drive to another works sometimes and mostly NOT, for me at least. So I use one of those Cloning software programs.


If you boot to the online system use Disk Utility to Repartition the internal drive As One Partition to Remove all traces of any OS version, and Recovery HD files, that are on it. Then use the Option to Reinstall Mac OS X and if you get a error to the tune of something like, this system isn't in the data base then your Mac did not come with Lion Pre-Installed when it was new. It came with an older version of OS X and you will need the origiinal system reinstall dvd discs.

Jan 16, 2014 5:03 AM in response to LowLuster

OK, these are the files i have on USB Drive to boot the system ...User uploaded file


I boot the system from usb and then, this screen shows up appear..

User uploaded file
Where is my internal HDD, why i cannot see it ...if i hit "Enter" ... an error occurredUser uploaded file


And this is the configuration that i have, the CD Drive its only have the dmg image of the system ...that i made the restore to the usb drive.


User uploaded file


:-(

Jan 16, 2014 11:40 AM in response to brunoviegas

Input the serial number of that Mac into this page


https://selfsolve.apple.com/agreementWarrantyDynamic.do



Then post the Model year that shows up. The seieal # can be found on the bottom of the system near the screen hinge.



You can't install OS X from the USB drive you have pictured. That is the standard install files used when the system is already running a version of OS X. Install Mac OS X.APP is an application that must be run from inside a running version of OS X.


But WE NEED TO KNOW THE MODEL YEAR OF THAT MAC. I thought I made that clear in previous posts, but I guees I haven't.


Also have you tried Command + Option/alt + r key combo at startup and if you have does the system boot from the online internet recovery system?


If it doesn't then the used Mac you have is older than a Mid 2010 model and as stated a couple of times already you will need The Original system reinstall DVD discs for that model & model year Mac.

Jan 16, 2014 3:45 AM in response to brunoviegas

Sorry but that model number means absolutely nothing to me. Model year is what I asked for.


In any event Since you bought it used I suspect your Mac is a early 2011 model, or older, that originally came with either Snow Leopard, 10.6.x, or Leopard, 10.5.x, and that is why the Online Internet Recovery system will not allow you do download and install Lion. And If you do still have a Recovery HD partition on the internal drive it is asking for an Apple ID and Password to download Lion which is not yours and that you don't know.


If that is the case then you will need to Contact Apple and have the Serial # of your MBP, that can be found on the bottom of the case near the screen hinge, and order a Replacement Set of Original System Reinstall DVD discs.


You NEED Those Original System Discs to continue.

Jan 16, 2014 6:45 AM in response to clintonfrombirmingham

"You should just have to click the arrow"

R: The behavior is the same


I have the password for the WiFi access but dosent work !!!


Even start the system with the option Cmd+R, download the necessary files it dosen t work also.
With this option the internal Drive appear to install, but after a few hours of download i get an error:

"Unable to find recovery disk!!"


OK, Thanks for your help any way ...:)

Jan 16, 2014 11:42 AM in response to brunoviegas

Then connect your Mac to the router with a Ethernet cable!!!!!!!!!!

brunoviegas wrote:


I have the password for the WiFi access but dosent work !!!


Even start the system with the option Cmd+R, download the necessary files it dosen t work also.
With this option the internal Drive appear to install, but after a few hours of download i get an error:

"Unable to find recovery disk!!"


OK, Thanks for your help any way ...:)

Jan 17, 2014 1:39 AM in response to clintonfrombirmingham

It is the same machine as I have (late 2011 17"). My internal DVD is crashed, so I was unable to install OSX from a DVD, and, as in your case, after replaicing the orignal HD with a new SSD, no recovery partition was found, so I was stuck.

But the solution was VERY easy.

I backed up the OSX which was running on my son's MBP on an external USB hard disk, employing the excellent and free program CC Cloner v. 3.4.7.

This external USB "cloned" disk becomes a bootable disk, and pressing Alt at startup, you can select it and come up with a complete and running OSX (from the external USB disk).

At ths point, I used again CC Cloner for copying the whole external USB HD on my new, empty internal SSD.

At next reboot, the system came up quickly and perfectly from the new internal SSD.

I still do not have the internal Recovery partition, but who cares?

In case of problems, I can always boot from this external USB disk, and clone again from it to the internal SSD.


So for solving your problem you need to ask to some of your friends or family members to be allowed to clone their OSX form their Mac to an external USB disk. I suggest that you clone a Mountain Lion OSX (10.8), this is the best version for our late-2011 MBP...

Unable to see Macintosh HD with Alt Option

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.