iTunesHelper.exe - System Error

Question

Rodney2008 Author

Level 1

0 points

iTunesHelper.exe - System Error

Hi,

I am getting an error message when logging into my system after iTunes is installed:

Error Message is:

The program can't start because MSVCR80.dll is missing from your computer. Try reinstalling the program to fix this problem.

I have narrowed the problem down to having another software program installed called Objective, Objective runs on startup a program called WinTalkSessionWatcher.exe that uses MSVCR90.dll, I have found that if iTuneHelper runs before WinTalkSessionWatcher all is ok but if WinTalkSessionWatcher runs first than the error occurs.

Does anyone else get this and how can this be fixed?

Regards

Rodney

Posted on Jan 16, 2014 9:02 PM

Reply

Answer 1

Jan 24, 2014 7:44 AM in response to Rodney2008

I think I have the solution to this....

1. Uninstall Apple Application Support, Apple Mobile Device Support, Apple Software update, and iTunes.

2. Download latest iTunes from apple.

3. Run Installer and once installed open itunes.

If I tunes opens with no errors it should be fixed.

I hope this helps,

Randy

Reply

Answer 2

turingtest2

Level 10

278,061 points

Jan 19, 2014 1:59 PM in response to Rodney2008

We're fellow users here. You can create a free developer account and file a bug report at https://bugreport.apple.com - no promises as to if or how swiftly that might translate into a fix, but possibly better than the regular iTunes feedback route.

tt2

Reply

Answer 3

Rodney2008 Author

Level 1

0 points

Jan 28, 2014 4:14 PM in response to Rodney2008

Here is the 'voicewarmup' log file from the SCCM install, I hope someone can see what is happening:

=== Verbose logging started: 29/01/2014 10:03:24 Build type: SHIP UNICODE 5.00.7601.00 Calling process: C:\WINDOWS\system32\msiexec.exe ===

MSI (c) (98:70) [10:03:24:894]: Resetting cached policy values

MSI (c) (98:70) [10:03:24:895]: Machine policy value 'Debug' is 0

MSI (c) (98:70) [10:03:24:895]: ******* RunEngine:

******* Product: AppleApplicationSupport.msi

******* Action:

******* CommandLine: **********

MSI (c) (98:70) [10:03:24:895]: Client-side and UI is none or basic: Running entire install on the server.

MSI (c) (98:70) [10:03:24:895]: Grabbed execution mutex.

MSI (c) (98:70) [10:03:24:929]: Cloaking enabled.

MSI (c) (98:70) [10:03:24:929]: Attempting to enable all disabled privileges before calling Install on Server

MSI (c) (98:70) [10:03:24:932]: Incrementing counter to disable shutdown. Counter after increment: 0

MSI (s) (08:F4) [10:03:24:951]: Running installation inside multi-package transaction C:\WINDOWS\ccmcache\2f\AppleApplicationSupport.msi

MSI (s) (08:F4) [10:03:24:952]: Grabbed execution mutex.

MSI (s) (08:D4) [10:03:24:959]: Resetting cached policy values

MSI (s) (08:D4) [10:03:24:959]: Machine policy value 'Debug' is 0

MSI (s) (08:D4) [10:03:24:959]: ******* RunEngine:

******* Product: C:\WINDOWS\ccmcache\2f\AppleApplicationSupport.msi

******* Action:

******* CommandLine: **********

MSI (s) (08:D4) [10:03:24:959]: Machine policy value 'DisableUserInstalls' is 0

MSI (s) (08:D4) [10:03:24:962]: User policy value 'SearchOrder' is 'nmu'

MSI (s) (08:D4) [10:03:24:962]: User policy value 'DisableMedia' is 0

MSI (s) (08:D4) [10:03:24:962]: Machine policy value 'AllowLockdownMedia' is 0

MSI (s) (08:D4) [10:03:24:962]: SOURCEMGMT: Media enabled only if package is safe.

MSI (s) (08:D4) [10:03:24:962]: SOURCEMGMT: Looking for sourcelist for product {A922C4B7-50E0-4787-A94C-59DBF3C65DBE}

MSI (s) (08:D4) [10:03:24:986]: SOURCEMGMT: Adding {A922C4B7-50E0-4787-A94C-59DBF3C65DBE}; to potential sourcelist list (pcode;disk;relpath).

MSI (s) (08:D4) [10:03:24:986]: SOURCEMGMT: Now checking product {A922C4B7-50E0-4787-A94C-59DBF3C65DBE}

MSI (s) (08:D4) [10:03:24:986]: SOURCEMGMT: Media is enabled for product.

MSI (s) (08:D4) [10:03:24:986]: SOURCEMGMT: Attempting to use LastUsedSource from source list.

MSI (s) (08:D4) [10:03:24:986]: SOURCEMGMT: Processing net source list.

MSI (s) (08:D4) [10:03:24:986]: SOURCEMGMT: Trying source C:\WINDOWS\ccmcache\2f\.

MSI (s) (08:D4) [10:03:24:986]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer 3: 2

MSI (s) (08:D4) [10:03:25:021]: Entering CMsiConfigurationManager::SetLastUsedSource.

MSI (s) (08:D4) [10:03:25:021]: Specifed source is already in a list.

MSI (s) (08:D4) [10:03:25:021]: User policy value 'SearchOrder' is 'nmu'

MSI (s) (08:D4) [10:03:25:021]: Machine policy value 'DisableBrowse' is 0

MSI (s) (08:D4) [10:03:25:021]: Machine policy value 'AllowLockdownBrowse' is 0

MSI (s) (08:D4) [10:03:25:021]: Adding new sources is allowed.

MSI (s) (08:D4) [10:03:25:022]: Set LastUsedSource to: C:\WINDOWS\ccmcache\2f\.

MSI (s) (08:D4) [10:03:25:022]: Set LastUsedType to: n.

MSI (s) (08:D4) [10:03:25:022]: Set LastUsedIndex to: 1.

MSI (s) (08:D4) [10:03:25:022]: SOURCEMGMT: Resolved source to: 'C:\WINDOWS\ccmcache\2f\'

MSI (s) (08:D4) [10:03:25:024]: SRSetRestorePoint skipped for this transaction.

MSI (s) (08:D4) [10:03:25:026]: File will have security applied from OpCode.

MSI (s) (08:D4) [10:03:25:086]: SOFTWARE RESTRICTION POLICY: Verifying package --> 'C:\WINDOWS\ccmcache\2f\AppleApplicationSupport.msi' against software restriction policy

MSI (s) (08:D4) [10:03:25:087]: SOFTWARE RESTRICTION POLICY: C:\WINDOWS\ccmcache\2f\AppleApplicationSupport.msi has a digital signature

MSI (s) (08:D4) [10:03:25:087]: SOFTWARE RESTRICTION POLICY: C:\WINDOWS\ccmcache\2f\AppleApplicationSupport.msi is permitted to run because the user token authorizes execution (system or service token).

MSI (s) (08:D4) [10:03:25:087]: End dialog not enabled

MSI (s) (08:D4) [10:03:25:087]: Original package ==> C:\WINDOWS\ccmcache\2f\AppleApplicationSupport.msi

MSI (s) (08:D4) [10:03:25:087]: Package we're running from ==> C:\WINDOWS\Installer\a21c5.msi

MSI (s) (08:D4) [10:03:25:089]: APPCOMPAT: looking for appcompat database entry with ProductCode '{A922C4B7-50E0-4787-A94C-59DBF3C65DBE}'.

MSI (s) (08:D4) [10:03:25:089]: APPCOMPAT: no matching ProductCode found in database.

MSI (s) (08:D4) [10:03:25:092]: MSCOREE not loaded loading copy from system32

MSI (s) (08:D4) [10:03:25:095]: Machine policy value 'DisablePatch' is 0

MSI (s) (08:D4) [10:03:25:095]: Machine policy value 'AllowLockdownPatch' is 0

MSI (s) (08:D4) [10:03:25:095]: Machine policy value 'DisableLUAPatching' is 0

MSI (s) (08:D4) [10:03:25:095]: Machine policy value 'DisableFlyWeightPatching' is 0

MSI (s) (08:D4) [10:03:25:095]: APPCOMPAT: looking for appcompat database entry with ProductCode '{A922C4B7-50E0-4787-A94C-59DBF3C65DBE}'.

MSI (s) (08:D4) [10:03:25:095]: APPCOMPAT: no matching ProductCode found in database.

MSI (s) (08:D4) [10:03:25:095]: Transforms are not secure.

MSI (s) (08:D4) [10:03:25:095]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'C:\WINDOWS\TEMP\MSIa2a0c.LOG'.

MSI (s) (08:D4) [10:03:25:095]: Command Line: CURRENTDIRECTORY=C:\WINDOWS\ccmcache\2f CLIENTUILEVEL=3 CLIENTPROCESSID=1944

MSI (s) (08:D4) [10:03:25:095]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{59BE930C-834F-4EF2-8908-C02D8AB40AF3}'.

MSI (s) (08:D4) [10:03:25:095]: Product Code passed to Engine.Initialize: '{A922C4B7-50E0-4787-A94C-59DBF3C65DBE}'

MSI (s) (08:D4) [10:03:25:095]: Product Code from property table before transforms: '{A922C4B7-50E0-4787-A94C-59DBF3C65DBE}'

MSI (s) (08:D4) [10:03:25:095]: Product Code from property table after transforms: '{A922C4B7-50E0-4787-A94C-59DBF3C65DBE}'

MSI (s) (08:D4) [10:03:25:095]: Product not registered: beginning first-time install

MSI (s) (08:D4) [10:03:25:095]: Determined that existing product (either this product or the product being upgraded with a patch) is installed per-machine.

MSI (s) (08:D4) [10:03:25:095]: Product {A922C4B7-50E0-4787-A94C-59DBF3C65DBE} is admin assigned: LocalSystem owns the publish key.

MSI (s) (08:D4) [10:03:25:095]: Product {A922C4B7-50E0-4787-A94C-59DBF3C65DBE} is managed.

MSI (s) (08:D4) [10:03:25:095]: MSI_LUA: Credential prompt not required, user is an admin

MSI (s) (08:D4) [10:03:25:095]: PROPERTY CHANGE: Adding ProductState property. Its value is '1'.

MSI (s) (08:D4) [10:03:25:095]: Entering CMsiConfigurationManager::SetLastUsedSource.

MSI (s) (08:D4) [10:03:25:096]: Specifed source is already in a list.

MSI (s) (08:D4) [10:03:25:096]: User policy value 'SearchOrder' is 'nmu'

MSI (s) (08:D4) [10:03:25:096]: Adding new sources is allowed.

MSI (s) (08:D4) [10:03:25:096]: Package name retrieved from configuration data: 'AppleApplicationSupport.msi'

MSI (s) (08:D4) [10:03:25:096]: Note: 1: 2262 2: AdminProperties 3: -2147287038

MSI (s) (08:D4) [10:03:25:096]: Machine policy value 'DisableMsi' is 0

MSI (s) (08:D4) [10:03:25:096]: Machine policy value 'AlwaysInstallElevated' is 0

MSI (s) (08:D4) [10:03:25:096]: User policy value 'AlwaysInstallElevated' is 0

MSI (s) (08:D4) [10:03:25:096]: Product {A922C4B7-50E0-4787-A94C-59DBF3C65DBE} is admin assigned: LocalSystem owns the publish key.

MSI (s) (08:D4) [10:03:25:096]: Product {A922C4B7-50E0-4787-A94C-59DBF3C65DBE} is managed.

MSI (s) (08:D4) [10:03:25:096]: Running product '{A922C4B7-50E0-4787-A94C-59DBF3C65DBE}' with elevated privileges: Product is assigned.

MSI (s) (08:D4) [10:03:25:096]: PROPERTY CHANGE: Adding CURRENTDIRECTORY property. Its value is 'C:\WINDOWS\ccmcache\2f'.

MSI (s) (08:D4) [10:03:25:096]: PROPERTY CHANGE: Adding CLIENTUILEVEL property. Its value is '3'.

MSI (s) (08:D4) [10:03:25:096]: PROPERTY CHANGE: Adding CLIENTPROCESSID property. Its value is '1944'.

MSI (s) (08:D4) [10:03:25:096]: Machine policy value 'DisableAutomaticApplicationShutdown' is 0

MSI (s) (08:D4) [10:03:25:097]: PROPERTY CHANGE: Adding MsiRestartManagerSessionKey property. Its value is 'fe3f754bf26425449e53fbcb49bcdf16'.

MSI (s) (08:D4) [10:03:25:097]: RESTART MANAGER: Session opened.

MSI (s) (08:D4) [10:03:25:097]: PROPERTY CHANGE: Adding MsiSystemRebootPending property. Its value is '1'.

MSI (s) (08:D4) [10:03:25:097]: TRANSFORMS property is now:

MSI (s) (08:D4) [10:03:25:097]: PROPERTY CHANGE: Adding PRODUCTLANGUAGE property. Its value is '1033'.

MSI (s) (08:D4) [10:03:25:097]: PROPERTY CHANGE: Adding VersionDatabase property. Its value is '300'.

MSI (s) (08:D4) [10:03:25:098]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\AppData\Roaming

MSI (s) (08:D4) [10:03:25:098]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Favorites

MSI (s) (08:D4) [10:03:25:098]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Netw ork Shortcuts

MSI (s) (08:D4) [10:03:25:099]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Documents

MSI (s) (08:D4) [10:03:25:100]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Prin ter Shortcuts

MSI (s) (08:D4) [10:03:25:100]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Rece nt

MSI (s) (08:D4) [10:03:25:100]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Send To

MSI (s) (08:D4) [10:03:25:101]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Temp lates

MSI (s) (08:D4) [10:03:25:101]: SHELL32::SHGetFolderPath returned: C:\ProgramData

MSI (s) (08:D4) [10:03:25:102]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\AppData\Local

MSI (s) (08:D4) [10:03:25:102]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Pictures

MSI (s) (08:D4) [10:03:25:104]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools

MSI (s) (08:D4) [10:03:25:104]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup

MSI (s) (08:D4) [10:03:25:104]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs

MSI (s) (08:D4) [10:03:25:105]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu

MSI (s) (08:D4) [10:03:25:105]: SHELL32::SHGetFolderPath returned: C:\Users\Public\Desktop

MSI (s) (08:D4) [10:03:25:106]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Star t Menu\Programs\Administrative Tools

MSI (s) (08:D4) [10:03:25:107]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Star t Menu\Programs\Startup

MSI (s) (08:D4) [10:03:25:107]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Star t Menu\Programs

MSI (s) (08:D4) [10:03:25:108]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Star t Menu

MSI (s) (08:D4) [10:03:25:108]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\system32\config\systemprofile\Desktop

MSI (s) (08:D4) [10:03:25:109]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Templates

MSI (s) (08:D4) [10:03:25:109]: SHELL32::SHGetFolderPath returned: C:\WINDOWS\Fonts

MSI (s) (08:D4) [10:03:25:109]: Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0 5: 16

MSI (s) (08:D4) [10:03:25:112]: MSI_LUA: Setting MsiRunningElevated property to 1 because the install is already running elevated.

MSI (s) (08:D4) [10:03:25:113]: PROPERTY CHANGE: Adding MsiRunningElevated property. Its value is '1'.

MSI (s) (08:D4) [10:03:25:113]: PROPERTY CHANGE: Adding Privileged property. Its value is '1'.

MSI (s) (08:D4) [10:03:25:113]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2

MSI (s) (08:D4) [10:03:25:113]: PROPERTY CHANGE: Adding USERNAME property. Its value is 'Courts Administration Authority'.

MSI (s) (08:D4) [10:03:25:113]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2

MSI (s) (08:D4) [10:03:25:113]: PROPERTY CHANGE: Adding COMPANYNAME property. Its value is 'xxxxxxxxxxxxxxxxxxxxxxxxx'.

MSI (s) (08:D4) [10:03:25:113]: PROPERTY CHANGE: Adding DATABASE property. Its value is 'C:\WINDOWS\Installer\a21c5.msi'.

MSI (s) (08:D4) [10:03:25:113]: PROPERTY CHANGE: Adding OriginalDatabase property. Its value is 'C:\WINDOWS\ccmcache\2f\AppleApplicationSupport.msi'.

MSI (s) (08:D4) [10:03:25:113]: Machine policy value 'MsiDisableEmbeddedUI' is 0

MSI (s) (08:D4) [10:03:25:113]: EEUI - Disabling MsiEmbeddedUI for service because it's not a quiet/basic install

MSI (s) (08:D4) [10:03:25:113]: Note: 1: 2205 2: 3: PatchPackage

MSI (s) (08:D4) [10:03:25:113]: Machine policy value 'DisableRollback' is 0

MSI (s) (08:D4) [10:03:25:113]: User policy value 'DisableRollback' is 0

MSI (s) (08:D4) [10:03:25:113]: PROPERTY CHANGE: Adding UILevel property. Its value is '2'.

=== Logging started: 29/01/2014 10:03:25 ===

MSI (s) (08:D4) [10:03:25:113]: PROPERTY CHANGE: Adding ACTION property. Its value is 'INSTALL'.

MSI (s) (08:D4) [10:03:25:113]: Doing action: INSTALL

Action start 10:03:25: INSTALL.

MSI (s) (08:D4) [10:03:25:114]: Running ExecuteSequence

MSI (s) (08:D4) [10:03:25:114]: Doing action: WindowsFolder_x86_VC.AFA96EB4_FA9F_335C_A7CB_36079407553D

MSI (s) (08:D4) [10:03:25:114]: PROPERTY CHANGE: Adding WindowsFolder_x86_VC.AFA96EB4_FA9F_335C_A7CB_36079407553D property. Its value is 'C:\WINDOWS\'.

Action start 10:03:25: WindowsFolder_x86_VC.AFA96EB4_FA9F_335C_A7CB_36079407553D.

MSI (s) (08:D4) [10:03:25:114]: Doing action: SystemFolder_x86_VC.AFA96EB4_FA9F_335C_A7CB_36079407553D

Action ended 10:03:25: WindowsFolder_x86_VC.AFA96EB4_FA9F_335C_A7CB_36079407553D. Return value 1.

MSI (s) (08:D4) [10:03:25:114]: PROPERTY CHANGE: Adding SystemFolder_x86_VC.AFA96EB4_FA9F_335C_A7CB_36079407553D property. Its value is 'C:\WINDOWS\system32\'.

Action start 10:03:25: SystemFolder_x86_VC.AFA96EB4_FA9F_335C_A7CB_36079407553D.

MSI (s) (08:D4) [10:03:25:114]: Doing action: WindowsFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E

Action ended 10:03:25: SystemFolder_x86_VC.AFA96EB4_FA9F_335C_A7CB_36079407553D. Return value 1.

MSI (s) (08:D4) [10:03:25:115]: PROPERTY CHANGE: Adding WindowsFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E property. Its value is 'C:\WINDOWS\'.

Action start 10:03:25: WindowsFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E.

MSI (s) (08:D4) [10:03:25:115]: Doing action: SystemFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E

Action ended 10:03:25: WindowsFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E. Return value 1.

MSI (s) (08:D4) [10:03:25:115]: PROPERTY CHANGE: Adding SystemFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E property. Its value is 'C:\WINDOWS\system32\'.

Action start 10:03:25: SystemFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E.

MSI (s) (08:D4) [10:03:25:115]: Doing action: WindowsFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E

Action ended 10:03:25: SystemFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E. Return value 1.

MSI (s) (08:D4) [10:03:25:115]: PROPERTY CHANGE: Adding WindowsFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E property. Its value is 'C:\WINDOWS\'.

Action start 10:03:25: WindowsFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E.

MSI (s) (08:D4) [10:03:25:116]: Doing action: SystemFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E

Action ended 10:03:25: WindowsFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E. Return value 1.

MSI (s) (08:D4) [10:03:25:116]: PROPERTY CHANGE: Adding SystemFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E property. Its value is 'C:\WINDOWS\system32\'.

Action start 10:03:25: SystemFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E.

MSI (s) (08:D4) [10:03:25:116]: Doing action: PreventDowngrade

Action ended 10:03:25: SystemFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E. Return value 1.

MSI (s) (08:FC) [10:03:25:142]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI2AF6.tmp, Entrypoint: PreventDowngrade

MSI (s) (08:18) [10:03:25:144]: Generating random cookie.

MSI (s) (08:18) [10:03:25:149]: Created Custom Action Server with PID 2124 (0x84C).

MSI (s) (08:D0) [10:03:25:189]: Running as a service.

MSI (s) (08:D0) [10:03:25:190]: Hello, I'm your 32bit Elevated custom action server.

MSI (s) (08!38) [10:03:25:241]: PROPERTY CHANGE: Adding BNEWERPRODUCTISINSTALLED property. Its value is '1'.

Action start 10:03:25: PreventDowngrade.

MSI (s) (08:D4) [10:03:25:272]: Doing action: AppSearch

Action ended 10:03:25: PreventDowngrade. Return value 1.

Action start 10:03:25: AppSearch.

MSI (s) (08:D4) [10:03:25:275]: Note: 1: 2262 2: Signature 3: -2147287038

MSI (s) (08:D4) [10:03:25:275]: Doing action: FindRelatedProducts

Action ended 10:03:25: AppSearch. Return value 1.

Action start 10:03:25: FindRelatedProducts.

MSI (s) (08:D4) [10:03:25:275]: Doing action: LaunchConditions

Action ended 10:03:25: FindRelatedProducts. Return value 1.

Action start 10:03:25: LaunchConditions.

MSI (s) (08:D4) [10:03:25:275]: Product: Apple Application Support -- A later version of Apple Application Support is already installed on this computer.

A later version of Apple Application Support is already installed on this computer.

Action ended 10:03:25: LaunchConditions. Return value 3.

Action ended 10:03:25: INSTALL. Return value 3.

Property(S): UpgradeCode = {529316F8-601C-48AB-BAF6-D9E09938D8D3}

Property(S): RestartManagerOption = 1

Property(S): MaintenanceMode = Remove

Property(S): ARPNOCHANGE = 1

Property(S): Launch_AppleMobileDevice = "net.exe" start "Apple Mobile Device"

Property(S): ProgressType = install

Property(S): CommonFilesFolder = C:\Program Files\Common Files\

Property(S): SystemFolder = C:\WINDOWS\system32\

Property(S): CommonAppDataFolder = C:\ProgramData\

Property(S): VersionNT = 601

Property(S): Privileged = 1

Property(S): Manufacturer = Apple Inc.

Property(S): ProductCode = {A922C4B7-50E0-4787-A94C-59DBF3C65DBE}

Property(S): ProductLanguage = 1033

Property(S): ProductName = Apple Application Support

Property(S): ProductVersion = 3.0

Property(S): ALLUSERS = 1

Property(S): ARPCONTACT = AppleCare Support

Property(S): ARPHELPLINK = http://www.apple.com/support/

Property(S): ARPHELPTELEPHONE = 1-800-275-2273

Property(S): ARPURLINFOABOUT = http://www.apple.com

Property(S): ARPURLUPDATEINFO = http://www.apple.com/

Property(S): ARPPRODUCTICON = WinInstall.ico

Property(S): PRIMARYFOLDER = INSTALLDIR

Property(S): ProductVersionMarketing = 3.0

Property(S): ErrorDialog = SetupError

Property(S): DefaultUIFont = Tahoma8

Property(S): IAcceptLicense = No

Property(S): SecureCustomProperties = AMDSERVICERUNNING;ARPNOCHANGE;BNEWERPRODUCTISINSTALLED;INSTALLDIR;ITUNESHELPERR UNNING;REGSRCH_ITUNESHELPER_PATH;UPGRADEFOUND

Property(S): WindowsFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E = C:\WINDOWS\

Property(S): SystemFolder.98CB24AD_52FB_DB5F_FF1F_C8B3B9A1E18E = C:\WINDOWS\system32\

Property(S): WindowsFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E = C:\WINDOWS\

Property(S): SystemFolder.63E949F6_03BC_5C40_FF1F_C8B3B9A1E18E = C:\WINDOWS\system32\

Property(S): WindowsFolder_x86_VC.AFA96EB4_FA9F_335C_A7CB_36079407553D = C:\WINDOWS\

Property(S): SystemFolder_x86_VC.AFA96EB4_FA9F_335C_A7CB_36079407553D = C:\WINDOWS\system32\

Property(S): DirectoryTable100_x86.AFA96EB4_FA9F_335C_A7CB_36079407553D = DirectoryTable

Property(S): MsiLogFileLocation = C:\WINDOWS\TEMP\MSIa2a0c.LOG

Property(S): PackageCode = {59BE930C-834F-4EF2-8908-C02D8AB40AF3}

Property(S): ProductState = 1

Property(S): CURRENTDIRECTORY = C:\WINDOWS\ccmcache\2f

Property(S): CLIENTUILEVEL = 3

Property(S): CLIENTPROCESSID = 1944

Property(S): MsiRestartManagerSessionKey = fe3f754bf26425449e53fbcb49bcdf16

Property(S): MsiSystemRebootPending = 1

Property(S): PRODUCTLANGUAGE = 1033

Property(S): VersionDatabase = 300

Property(S): VersionMsi = 5.00

Property(S): WindowsBuild = 7601

Property(S): ServicePackLevel = 1

Property(S): ServicePackLevelMinor = 0

Property(S): MsiNTProductType = 1

Property(S): WindowsFolder = C:\WINDOWS\

Property(S): WindowsVolume = C:\

Property(S): System16Folder = C:\WINDOWS\system\

Property(S): RemoteAdminTS = 1

Property(S): TempFolder = C:\WINDOWS\TEMP\

Property(S): ProgramFilesFolder = C:\Program Files\

Property(S): AppDataFolder = C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\

Property(S): FavoritesFolder = C:\WINDOWS\system32\config\systemprofile\Favorites\

Property(S): NetHoodFolder = C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Netw ork Shortcuts\

Property(S): PersonalFolder = C:\WINDOWS\system32\config\systemprofile\Documents\

Property(S): PrintHoodFolder = C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Prin ter Shortcuts\

Property(S): RecentFolder = C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Rece nt\

Property(S): SendToFolder = C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\Microsoft\Windows\Send To\

Property(S): TemplateFolder = C:\ProgramData\Microsoft\Windows\Templates\

Property(S): LocalAppDataFolder = C:\WINDOWS\system32\config\systemprofile\AppData\Local\

Property(S): MyPicturesFolder = C:\WINDOWS\system32\config\systemprofile\Pictures\

Property(S): AdminToolsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools\

Property(S): StartupFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\

Property(S): ProgramMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\

Property(S): StartMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\

Property(S): DesktopFolder = C:\Users\Public\Desktop\

Property(S): FontsFolder = C:\WINDOWS\Fonts\

Property(S): GPTSupport = 1

Property(S): OLEAdvtSupport = 1

Property(S): ShellAdvtSupport = 1

Property(S): Intel = 6

Property(S): PhysicalMemory = 2048

Property(S): VirtualMemory = 3123

Property(S): AdminUser = 1

Property(S): MsiTrueAdminUser = 1

Property(S): LogonUser = SYSTEM

Property(S): UserSID = S-1-5-18

Property(S): UserLanguageID = 3081

Property(S): ComputerName = VM1-CI06593

Property(S): SystemLanguageID = 1033

Property(S): ScreenX = 1024

Property(S): ScreenY = 768

Property(S): CaptionHeight = 22

Property(S): BorderTop = 1

Property(S): BorderSide = 1

Property(S): TextHeight = 16

Property(S): TextInternalLeading = 3

Property(S): ColorBits = 32

Property(S): TTCSupport = 1

Property(S): Time = 10:03:25

Property(S): Date = 29/01/2014

Property(S): MsiNetAssemblySupport = 4.0.30319.1

Property(S): MsiWin32AssemblySupport = 6.1.7601.17514

Property(S): RedirectedDllSupport = 2

Property(S): MsiRunningElevated = 1

Property(S): USERNAME = Courts Administration Authority

Property(S): COMPANYNAME = Government of South Australia

Property(S): DATABASE = C:\WINDOWS\Installer\a21c5.msi

Property(S): OriginalDatabase = C:\WINDOWS\ccmcache\2f\AppleApplicationSupport.msi

Property(S): UILevel = 2

Property(S): ACTION = INSTALL

Property(S): BNEWERPRODUCTISINSTALLED = 1

MSI (s) (08:D4) [10:03:25:305]: Deferring clean up of packages/files, if any exist

MSI (s) (08:D4) [10:03:25:306]: MainEngineThread is returning 1603

MSI (s) (08:F4) [10:03:25:308]: RESTART MANAGER: Session closed.

MSI (s) (08:F4) [10:03:25:308]: No System Restore sequence number for this installation.

=== Logging stopped: 29/01/2014 10:03:25 ===

MSI (s) (08:F4) [10:03:25:311]: User policy value 'DisableRollback' is 0

MSI (s) (08:F4) [10:03:25:311]: Machine policy value 'DisableRollback' is 0

MSI (s) (08:F4) [10:03:25:311]: Incrementing counter to disable shutdown. Counter after increment: 0

MSI (s) (08:F4) [10:03:25:311]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback \Scripts 3: 2

MSI (s) (08:F4) [10:03:25:319]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback \Scripts 3: 2

MSI (s) (08:F4) [10:03:25:319]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgre ss 3: 2

MSI (s) (08:F4) [10:03:25:319]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1

MSI (s) (08:F4) [10:03:25:319]: Restoring environment variables

MSI (s) (08:F4) [10:03:25:324]: Destroying RemoteAPI object.

MSI (s) (08:18) [10:03:25:324]: Custom Action Manager thread ending.

MSI (c) (98:70) [10:03:25:330]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1

MSI (c) (98:70) [10:03:25:333]: MainEngineThread is returning 1603

=== Verbose logging stopped: 29/01/2014 10:03:25 ===

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Answer 4

turingtest2

Level 10

278,061 points

Jan 17, 2014 2:00 PM in response to Rodney2008

Does WinTalkSessionWatcher show up in Services.msc? If so you might be able to change the startup setting to give iTunesHelper a head start.., Otherwise you could use the Task Scheduler - taskschd.msc - to create a delayed start and remove the existing launch trigger. Autoruns can be handy for narrowing that down.

tt2

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Answer 5

Rodney2008 Author

Level 1

0 points

Jan 19, 2014 1:47 PM in response to turingtest2

No WinTalkSessionWatcher is not a service, it runs from HKLM - Run.

We have over 1000 desktops that run Objective and not so many desktops running iTunes in a controlled environment so yes we could setup delayed runs and such but I have seen this problem with the iTunesHelper more than once with other software and for a number of years so I am looking at getting the problem fixed other that creating another work around. Can the apple programing gurus take a look and resolve this or am I just barking up the wrong tree?

Is there a way to submit a bug to Apple or do I have to call?

Regards

Rodney

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Answer 6

Rodney2008 Author

Level 1

0 points

Jan 27, 2014 3:37 PM in response to Tallrandal

I was already looking at the new version as I am to package it for SCCM, but I must say it is not playing nice.

Apple Application Support is not installing through SCCM but is manually. it seems to get half installed to a point that you can't install or uninstall it.

Command I am using is:

msiexec /i "AppleApplicationSupport.msi" /qn

So I have now swapped one problem for a bigger problem.

Thanks

Rodney

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Answer 7

Rodney2008 Author

Level 1

0 points

Jan 27, 2014 4:17 PM in response to turingtest2

Can't run that utility as we are behind a authentication proxy server and this tool can't get out to the Internet.

I will say that I am trying to install iTunes on a fresh built Win7 box and a fresh built Win7 VM. Both having the same problems so I don't think there will be a registry problem as I can install many other application through SCCM to these two systems including the old version of AppleApplicationSupport.msi

Rodney

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Answer 8

Rodney2008 Author

Level 1

0 points

Jan 27, 2014 5:21 PM in response to turingtest2

Yes,

Like I said the manual install works fine, if I log into the system with an administrator account and manually run:

msiexec /i "AppleApplicationSupport.msi" /qn

it works ok but through SCCM it fails, I will get the error log from SCCM and post the error.

Rodney

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Answer 9

Rodney2008 Author

Level 1

0 points

Jan 27, 2014 7:04 PM in response to turingtest2

OK, the error I am getting is 1603.

ERROR_INSTALL_FAILURE 1603 Fatal error during installation.

When I look at the MSI log file it has one entry:

A later version of Apple Application Support is already installed on this computer.

Now I am trying to install AppleApplicationSupport.msi version 3.0 (I believe this is the latest).

1. To test that the software is not installed already I just ran the msi and get the install screen for the software and than exit without installing.

2. Try to install the software via SCCM (this fails with the 1603 error)

3. when I run the software again from the msi I get the above message the same as in the msi log file.

I think there is something wrong with the msi.

Rodney

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