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dtwaldo1 Level 1 (0 points)

When trying to setup my Airport Express, my Airport Utility recognizes it; however when I go to set it up it gives me an "Unexpected Error, Try Again" response.  I have on numerous occasions reset it to factory default settings by holding down the reset pin and plugging it into power.  Any ideas how to get around the error message?

iMac 2.4 GHz Core 2 Duo, Mac OS X (10.6.4)
  • Bob Timmons Level 10 (95,390 points)

    Temporarily, connect an Ethernet cable from your Mac to the WAN "O" port on the AirPort Express for the setup.


    This assumes that you are trying to configure the Express to wirelessly join or extend an existing network. Things are different if you are connecting the Express to an modem.


    Post back to tell us what model of Express you have in that case, and what operating system you are using. It sounds like you are no longer using OS X (10.6.x) as you indicate in your profile.


    Once you have the Express configured and the settings have been updated, you can disconnect the Ethernet cable.

  • dtwaldo1 Level 1 (0 points)



    You've bee a big help.  I am running 10.9.1.  Also, I am trying to extend my Express using an ethernet connection.  Your advice helped me get recoginition of the Express under WiFi from my Extreme.  I now connected an ethernet connection from my Extreme and things are a little messy.  My Express is now going thru an initial setup.  What values do I use in the Airport Utility?  Thanks for your help.

  • dtwaldo1 Level 1 (0 points)

    Also, Bob, my Airport Express model is A1264.  I am at a standstill since I don't want my Express to be in WiFi extension since it reduces my internet speed.  Your suggestion worked for WiFi extension; however, when I connected an ethernet cable from my Extreme, it goofed things up.  I guess I need to know how to hook up my Express by ethernet to my Extreme while using Airport Utility on my ethernet connected iMac.  Your help would be appreciated.

  • dtwaldo1 Level 1 (0 points)



    I still need your help.  My Express is Model A1264.  I am running OS 10.9.1 on my iMac.  The iMac is hooked up to ethernet to my Airport Extreme.  How do I hook up my Express via ethernet to my Extreme and avoid the Unexpected Error, Try Again message?  I have an ethernet connection to my Express.  I wish to extend my Express to where I have my iOS devices since they are only receiving a weak wifi signal from my Extreme.  Your help would be much appreciated.

  • Bob Timmons Level 10 (95,390 points)

    We know that you have an A1264 Express.

    What model of AirPort Extreme?

    Take us through each step that you are performing

    What happens after each step?

  • dtwaldo1 Level 1 (0 points)

    My Extreme is a Model A1143.  Pretty old but still working well. 

    I performed the steps that you outlined above by removing my iMac ethernet connection, resetting the Extreme, plugging it into my iMac via an ethernet cable, having iMac's wifi turned on, setting up automatically my Extreme to extend the wifi; however, it was using my weak wifi signal and it showed up in Airport Utility with a dotted line.  What I want to do is turn that line into a solid line.  I have an ethernet switch at my iMac which ties into my Express.  I hope I am making sense to you.  Thanks a lot for your time.  By the way, my son works for Apple designing chips in Austin.  He can't tell me a thing because he would have to shoot me.

  • dtwaldo1 Level 1 (0 points)

    I ment to say that the ethernet switch ties into my Extreme. 

  • Bob Timmons Level 10 (95,390 points)

    Sorry, but I do not understand what you are trying to do.


    Forget about the AirPort Express for now.


    Does your network look like this?


    Internet > Modem > AirPort Extreme > Ethernet Switch > iMac.....and all the devices are connected together with an Ethernet cable?


    If not, what does it look like?

  • dtwaldo1 Level 1 (0 points)

    Yes and I have iPhones, iPads connected via wifi to the Extreme; however, with a weak signal.

  • Bob Timmons Level 10 (95,390 points)

    Power up the AirPort Express for a few minutes


    Hold in the reset button on the Express firmly for 10 seconds and then release



    AirPort Express Reset Button.png




    Allow a full minute for the Express to restart to a slow blinking amber light


    Connect the Ethernet cable from the switch to the AirPort Express. Here, I assume that you have tested the Ethernet cable connection to verify that it is working correctly.


    On the Macintosh HD > Applications > Utilities > AirPort Utility


    Click on Other WiFi Devices


    Click on AirPort Express xxxxxx


    AirPort Utility will take a minute, then suggest that the Express be configured to extend the AirPort Extreme network


    Enter a name for the AirPort Express and click Next


    Now watch carefully to confirm that the message will change to indicate that the Express is being configured to extend the AirPort Extreme network using Ethernet. (and not using a wireless connection)


    When you see the Setup Complete message, click Done.  That's it.


    Close AirPort Utility and you are all set.

  • dtwaldo1 Level 1 (0 points)

    I'll give it a try and get back with you.  Thanks

  • dtwaldo1 Level 1 (0 points)



    At the step "Click on AirPort Express"  I continually get the message"An unexpected error occurred.  Try again." over the AirPort Express icon.

  • Bob Timmons Level 10 (95,390 points)

    Could be problems, then.


    Try the setup on an iPad.


    On the iPad home screen......


    Tap settings


    Tap WiFi


    Under the heading of Setup a new AirPort Base Station....


    Tap on AirPort Express


    Follow the prompts


    If still no luck, I suspect a defective Express, as I'm testing with an A1264 here and the setup works perfectly with an iMac or iPad

  • dtwaldo1 Level 1 (0 points)



    It worked from my iPad.  You are a genius and a super guy to help others like me.  Thanks, thanks and more thanks.  Dave Waldo

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