Internal superdrive not working after clean install of mavericks

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Internal superdrive not working after clean install of mavericks

First, thias has happend after upgrade to Mavericks as well with several other users has experienced. And for stating an obvious thing, adding comment to that you are experiencing the same problem WILL NOT HELP YOU or ME!

Comments like:

Its time to get an external drive then!

Is not helping, and it is also wrong. Do NOT POST that BS here! The drive is there, should work fine in Mavericks as it did in Mountain Lion!

Telling me to install a software that only checks the region code like some has done in other questions regarding the same matter is futile.

Or linking to any apple help pages i am sure will be a waste of time, since i've tried them already.

But if you have the solution at hand, please do bring it on. I have posted just about all intel i can gather of my mac here now, some of the info is in Norwegian, since this is the language i use.

The drive is visible in disc tools, but i cannot do anything in disc tool to activate it or anything (by finding it there and getting info from it, it sure communicates, but seems to be powerless).

Now i have tried everything i can think of: clean installation, resetting SMC several times (if it worked or i used the right command sequence i am not sure, since it stays dead still). I have tried resetting NVROM. I have tried DRUTIL in terminal. Tried just about anything exept searching for frameworks folder in the system directory to find an .plist and edit HeX codes (Dont wanna mess to much with that, not my area of expertiese) But if it helps i will.

Eject button is unresposive, which gives me the clue that there are some programatical with maybe the EFI/BIOS or what to call it, but i am not sure how to boot into that to check its options. I can push a disk just about half way in before it stops.

I've installed rEFIt to see if i can make sence of this and check if i can use that to do any trick, i dont know.

The only thing i am certain of is that since Apple no longer wants to beliver laptops with internal disc players, they forgot to think of all the people with older macs that still has. Or they forgot to mention that this update is not adviseble for older books.

Info on the macbook pro:

15 inch, mid 2009

Modellnavn: MacBook Pro

Modellidentifikator: MacBookPro5,3

Prosessornavn: Intel Core 2 Duo

Prosessorhastighet: 2,8 GHz

Antall prosessorer: 1

Totalt antall kjerner: 2

Nivå 2-buffer: 6 MB

Hukommelse: 8 GB

Busshastighet: 1,07 GHz

Start-ROM-versjon: MBP53.00AC.B03

SMC-versjon (system): 1.48f2

Serienummer (system): W80060C6B22

Maskinvare-UUID: 8BAB4AE9-55B5-53C2-98AA-95C57B02FCC8

Sudden Motion Sensor:

Tilstand: Aktivert

*** Report for internal hard disk ***

Current GPT partition table:

# Start LBA End LBA Type

1 40 409639 EFI System (FAT)

2 409640 244602935 Mac OS X HFS+

3 244865080 732506415 Mac OS X HFS+

4 732506416 733775959 Mac OS X Boot

5 733775960 976510983 Apple RAID

6 976510984 976773127 Mac OS X Boot

Current MBR partition table:

# A Start LBA End LBA Type

1 1 976773167 ee EFI Protective

MBR contents:

Boot Code: None

Partition at LBA 40:

Boot Code: None (Non-system disk message)

File System: FAT32

Listed in GPT as partition 1, type EFI System (FAT)

Partition at LBA 409640:

Boot Code: None

File System: HFS Extended (HFS+)

Listed in GPT as partition 2, type Mac OS X HFS+

Partition at LBA 244865080:

Boot Code: None

File System: HFS Extended (HFS+)

Listed in GPT as partition 3, type Mac OS X HFS+

Partition at LBA 732506416:

Boot Code: None

File System: HFS Extended (HFS+)

Listed in GPT as partition 4, type Mac OS X Boot

Partition at LBA 733775960:

Boot Code: None

File System: HFS Extended (HFS+)

Listed in GPT as partition 5, type Apple RAID

Partition at LBA 976510984:

Boot Code: None

File System: HFS Extended (HFS+)

Listed in GPT as partition 6, type Mac OS X Boot

Info on the superdrive:

HL-DT-ST DVDRW GS23N:

Firmwarerevisjon: SB03

Sammenkobling: ATAPI

Støtte for brenning: Ja (Apple-levert stasjon)

Buffer: 2048 kB

Leser DVD: Ja

Skriver CD: -R, -RW

Skriver DVD: -R, -R DL, -RW, +R, +R DL, +RW

Skrivestrategier: CD-TAO, CD-SAO, CD-Raw, DVD-DAO

Sata drive info:

HL-DT-ST DVDRW GS23N:

Modell: HL-DT-ST DVDRW GS23N

Revisjon: SB03

Serienummer: KZ6A13F0615

Native Command Queuing: Nei

Ekstern stasjon: Nei

Strøm av: Ja --> Translated it says power off: Yes, i have no clue in what reference it has

Async-melding: Nei

Eriks-MacBook-Pro:~ eriklthor$ drutil info

Vendor Product Rev

HL-DT-ST DVDRW GS23N SB03

Interconnect: ATAPI

SupportLevel: Apple Shipping

Cache: 2048k

CD-Write: -R, -RW, BUFE, CDText, Test, IndexPts, ISRC

DVD-Write: -R, -R DL, -RW, +R, +R DL, +RW, BUFE, Test

Strategies: CD-TAO, CD-SAO, CD-Raw, DVD-DAO

Eriks-MacBook-Pro:~ eriklthor$ drutil status

Vendor Product Rev

HL-DT-ST DVDRW GS23N SB03

Type: No Media Inserted

Eriks-MacBook-Pro:~ eriklthor$ drutil getconfig

Vendor Product Rev

HL-DT-ST DVDRW GS23N SB03

Media: None

GetConfiguration returned 152 bytes.

00000000 00 00 00 98 00 00 00 00 00 00 03 34 00 11 00 00 |...........4....|

00000010 00 15 00 00 00 16 00 00 00 14 00 00 00 13 00 00 |................|

00000020 00 1A 00 00 00 1B 00 00 00 2B 00 00 00 10 00 00 |.........+......|

00000030 00 09 00 00 00 0A 00 00 00 08 00 00 00 02 00 00 |................|

00000040 00 01 0B 08 00 00 00 07 01 00 00 00 00 02 07 04 |................|

00000050 02 00 00 00 00 03 07 04 09 00 00 00 00 37 03 04 |.............7..|

00000060 00 0F 00 00 01 00 03 00 01 04 05 04 01 00 00 00 |................|

00000070 01 05 07 04 00 00 00 00 01 08 03 0C 4B 5A 36 41 |............KZ6A|

00000080 31 33 46 30 36 31 35 20 01 0C 03 10 32 30 30 39 |13F0615 ....2009|

00000090 30 32 32 34 31 32 33 34 |02241234 |

Current Profile: 0

Feature 0000h: Profile List

Raw Feature Descriptor:

00> 00 00 03 34 00 11 00 00 00 15 00 00 00 16 00 00

10> 00 14 00 00 00 13 00 00 00 1A 00 00 00 1B 00 00

20> 00 2B 00 00 00 10 00 00 00 09 00 00 00 0A 00 00

30> 00 08 00 00 00 02 00 00

Feature descriptor version: 0

Feature descriptor length: 52

Feature is persistent

Feature is current

Profile List:

0011h DVD-R Sequential Write once DVD using Sequential recording

0015h DVD-R DL Sequential DVD-R Dual Layer Sequential Recording

0016h DVD-R DL Layer Jump DVD-R Dual Layer Layer Jump Recording

0014h DVD-RW Sequential Re-recordable DVD using Sequential recording

0013h DVD-RW Restricted Re-Recordable DVD using Restricted Overwrite

001Ah DVD+RW DVD ReWritable

001Bh DVD+R DVD Recordable

002Bh DVD+R Double Layer DVD+R Double Layer

0010h DVD-ROM Read only DVD

0009h CD-R Write once CD capable

000Ah CD-RW ReWritable CD capable

0008h CD-ROM Read only CD capable

0002h Removable disk Writable disk capable with removable media

Feature 0001h: Core Feature Descriptor

Raw Feature Descriptor:

00> 00 01 0B 08 00 00 00 07 01 00 00 00

Feature descriptor version: 2

Feature descriptor length: 8

Feature is persistent

Feature is current

Validation of EVPD, Page Code, and the 16-bit Allocation length fields as described in [SPC-3] are not supported

Device Busy Event is supported

Physical Interface Standard:

00000007h Serial ATAPI

Logical Unit shall support the following commands:

INQUIRY

GET CONFIGURATION

GET EVENT/STATUS NOTIFICATION

MODE SELECT

MODE SENSE

REQUEST SENSE

TEST UNIT READY

Feature 0002h: Morphing

Raw Feature Descriptor:

00> 00 02 07 04 02 00 00 00

Feature descriptor version: 1

Feature descriptor length: 4

Feature is persistent

Feature is current

Operational Change Request/Notification Class Events of GET EVENT/STATUS NOTIFICATION are supported

Logical unit supports only polling of GET EVENT/STATUS NOTIFICATION (Immed bit set to one).

Logical unit shall support the following commands:

GET CONFIGURATION

GET EVENT/STATUS NOTIFICATION

PREVENT/ALLOW MEDIUM REMOVAL

SEND EVENT (partial class 3 support)

Feature 0003h: Removable Medium (Logical Unit contains removable media)

Raw Feature Descriptor:

00> 00 03 07 04 09 00 00 00

Feature descriptor version: 1

Feature descriptor length: 4

Feature is persistent

Feature is current

Loading Mechanism: Caddy/Slot type loading mechanism

Eject bit is set (unit can eject media)

Prevent Jumper bit is clear (media can be inserted)

DBML bit is clear

Lock bit is set (media can be locked in unit)

Logical Unit shall support the following commands:

MECHANISM STATUS

PREVENT/ALLOW MEDIUM REMOVAL

SEND EVENT (class 4 fully support)

START/STOP UNIT

Feature 0037h: CD-RW Media Write Support

Raw Feature Descriptor:

00> 00 37 03 04 00 0F 00 00

Feature descriptor version: 0

Feature descriptor length: 4

Feature is persistent

Feature is current

Subtype0 is supported

Subtype1 is supported

Subtype2 is supported

Subtype3 is supported

Subtype4 is not supported

Subtype5 is not supported

Subtype6 is not supported

Subtype7 is not supported

Feature 0100h: Power Management

Raw Feature Descriptor:

00> 01 00 03 00

Feature descriptor version: 0

Feature descriptor length: 0

Feature is persistent

Feature is current

Logical Unit shall support the following commands:

GET EVENT/STATUS NOTIFICATION (Power Management class)

START STOP UNIT (power condition field)

Power Condition Mode Page (1Ah)

Feature 0104h: Microcode Upgrade

Raw Feature Descriptor:

00> 01 04 05 04 01 00 00 00

Feature descriptor version: 1

Feature descriptor length: 4

Feature is not persistent

Feature is current

Drive does support validating 5-bit mode field of READ BUFFER and WRITE BUFFER commands.

Logical Unit shall support the following commands:

READ BUFFER (mode 03h)

WRITE BUFFER (mode 07h)

Feature 0105h: Time-out

Raw Feature Descriptor:

00> 01 05 07 04 00 00 00 00

Feature descriptor version: 1

Feature descriptor length: 4

Feature is persistent

Feature is current

G3Enable bit and the Group3 Timeout field are not supported

Logical Unit shall support the following commands:

Timeout and Protect mode page

Feature 0108h: Logical Unit Serial Number

Raw Feature Descriptor:

00> 01 08 03 0C 4B 5A 36 41 31 33 46 30 36 31 35 20

Feature descriptor version: 0

Feature descriptor length: 12

Feature is persistent

Feature is current

Serial Number: KZ6A13F0615

Feature 010Ch: Firmware Information

Raw Feature Descriptor:

00> 01 0C 03 10 32 30 30 39 30 32 32 34 31 32 33 34

10> 35 36 00 00

Feature descriptor version: 0

Feature descriptor length: 16

Feature is persistent

Feature is current

Firmware creation date: 12:34:56 02/24/2009

Device Config complete.

MacBook Pro (15-inch Mid 2009), OS X Mountain Lion (10.8.2)

Posted on Jan 18, 2014 6:48 AM

Reply

Answer 1

Eric Root

Level 10

684,039 points

Jan 18, 2014 11:31 AM in response to erikgutten

Some things you can try. The 3rd link says Mountain Lion, but is still valid for Mavericks.

CD/DVD Loading Problems

CD/DVD Drive - Troubleshooting

CD/DVD Drive - Troubleshooting (2)

Reply

Answer 2

erikgutten Author

Level 1

0 points

Jan 18, 2014 12:10 PM in response to Eric Root

As i did a very good effort in explainging, none of this helps, not by reading this.

Already done this..

But thank you for trying.

Reply

Answer 3

Mar 21, 2014 2:00 AM in response to erikgutten

Hi Erik,

did you find any solution about your problem?

Last week I did the maveriks upgrade on my MacBook Pro (2009 edition) after than the cd drive stop reading any kind of not original CD.

Any suggestions?

Thank you, Lorenzo

Reply

Answer 4

erikgutten Author

Level 1

0 points

Mar 21, 2014 5:10 AM in response to lgrosselli

Unfortunatly, no. And since my mac are out of the extended warranty period, i am screwed.

It seems to me that there are lack of driversupport in the Mavericks it self for the internal drive..

And the only place i can see my drive is in the boot config. But i cant access it from there either.

I am not pleased with it at all.

Kind of frusterating.

Reply

Answer 5

tommyz1

Level 1

8 points

Apr 5, 2014 5:36 AM in response to erikgutten

Exact same issue here - have also tried all methods of repair, reinstall of the OS, resetting, drutil - everything. It's ridiculous to ruin peoples hardware with an OS update - and more heinous when the vendor is the same!

Reply

Answer 6

stedder

Level 1

69 points

Apr 5, 2014 5:54 AM in response to erikgutten

My wife has a Late 2008 MBP, and the internal drive works perfectly with 10.9.2 Mavericks.

I don't think you mentioned restarting in Safe Mode. What happens when you do that?

Reply

Answer 7

erikgutten Author

Level 1

0 points

Apr 5, 2014 10:30 AM in response to stedder

Believe you me, i tried it all exept buying new superdrive to see if that helps.

And i have not tried messing with the HEX codes either, since it is not my biggest area of knowledge.

But if anyone would know how to force any action by checking that and so forth, it would be great to know

Reply

Answer 8

213JB

Level 2

385 points

Apr 5, 2014 11:07 AM in response to erikgutten

After putting a disk into the drive.

Terminal > Type in " diskutil list " with out quotations.

Does this show the identifier of the cd?

Reply

Answer 9

erikgutten Author

Level 1

0 points

Apr 5, 2014 11:20 AM in response to 213JB

Tried earlier, no go.

Cant get a disc in.

As i told in earlier posts, done all that i can.

but it does say in : Power off: Yes , in one of the checks, and i do not know why

So i guess it have to be busted, although it has not been used so much that it should be damaged.

But if the system tells the drive to be in power off mode, how can it react to anything that i try?

Logically it cant, since there is no power supplied to the drive?

Reply

Answer 10

jmjornet

Level 1

0 points

May 30, 2014 6:32 PM in response to erikgutten

Did anyone manage to fix this? I have the exact same problem 😟

Reply

Answer 11

Jun 13, 2014 10:30 PM in response to jmjornet

OKay Apple I counted over 23,000 people looking at this problem in several different links. What's up? Why did my iMac superdrive stop working after the last Maverick upgrade? I cannot get it to take a cd/DVD. This is no coincidence. This is a software problem. I have read most of the apple support suggestions, and tried all of them. NO luck. Why will my drive not accept a DVD/CD? It acts like it is off....like it is receiving no power.

We need a real fix for this, not some apple support guy reading from his apple support manual.

Reply

Answer 12

Eric Root

Level 10

684,039 points

Jun 14, 2014 2:16 PM in response to digital_bry

Apple doesn’t routinely monitor the discussions. These are mostly user to user discussions.

Send Apple feedback. They won't answer, but at least will know there is a problem. If enough people send feedback, it may get the problem solved sooner.

Feedback

Reply

Answer 13

SeanEOTS

Level 1

0 points

Jun 27, 2014 11:46 AM in response to erikgutten

I too am having the same problem, I have quite a few friends (Genius') that work for apple and they also have had this problem with their iMac/MacBook Pro and so far no solution. It seems to be half the people that use a Mac have this issue and the others that don't are just lucky to say the least. I myself have this issue on my 2011 iMac, yet on my 2011 MacBook Pro everything is working fine. I have tried all above mentioned solutions as well and no luck so far. If there is anyone who has an actual solution to this issue please share it so 50% of Mac users like myself can stop pulling their hair out.

Reply

Answer 14

Jun 28, 2014 12:15 PM in response to SeanEOTS

(1) So, I found a youtube video showing how to open up my iMac and replace a Disk drive. I opened it. I removed the disk drive. I opened the metal cover of the lid of the disk drive. It was clean and immaculate; so, it destroyed and debunked the dirty drive theory. But, just to make sure I sucked around the optical sensor with a vacuum and gently brushed it with a Q-tip.

(2) I then watched a you tube video showing how the drive operated (it was a drive supplied with power outside an iMac with a transparent cover unlike the opaque metal cover that we have on our drives). My scientific curiosity started to wonder if somehow the mechanical part (of the electro-mechanical assembly) was locked or jammed. So, I started messing with the arms with the utmost care after watching the video to see if i could move them manually. Yes on some. The main arm that is linked with the drive motor was immovable. The rest I played with a little bit, took great notice in the start of the video to see how the arms looked before inserting a disk. I then put it all back together.

It works now. My guess is that taking it out and then placing it back in along with the resetting options that others have done was the trick. I believe it is a possibility that the hard drive became locked mechanically in some strange manner after ejecting a DVD in conjunction with the uploading of the new OS. I believe the actual removal, reinstallation, and resetting of the drive put everything back into sync. My computer sits in a climate controlled dust free environment. I knew for a fact that this hard drive was OKAY.

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Answer 15

Jul 9, 2014 4:08 PM in response to SeanEOTS

yeah, this update is a pain in the you know what! To say the least. First I noticed sound was muted and I could not un mute it. Then everything was slow. Now when I power on enter my password, screen goes grey. And of all things the firmware is locked and the pass code for it doesn't work. Meaning the reset commands won't work. Called Apple and the only way it can be unlocked is by taking the lap top to them. Which, by the way I found out that's not entirely true. models from 2011 to current has to be taken to Apple.

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