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Mail, Contacts, Notes not responding? Have forced quit all and rebooted to no avail.

Have forced quit all and rebooted to no avail. Add the AppStore to the list!

Is Mavericks the culprit? Any help is much appreciated.

iMac, OS X Mavericks (10.9.1)

Posted on Jan 19, 2014 10:10 PM

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18 replies

Jan 22, 2014 9:10 PM in response to Dougbar

It looks like iCloud corrupted a bunch of preference files. Recovery will be tedious.

Back up all data.

Hold down the option key and select

Go Library

from the Finder menu bar. From the Library folder, move the entire contents of the subfolder "Caches" (not the folder itself) to the Trash, then log out and log back in. Empty the Trash. Test.

If the problem is not solved, open the Library folder again in the same way and move the entire contents of the subfolder "Preferences" (not the folder itself) to a new folder on the Desktop (not to the Trash.) Log out and log back in. The account will then be pretty much in a clean state. Test. If you can still reproduce the problem, then put the Preferences folder contents back, replacing any that were created in their place, log out, and log in again.

If you can't reproduce the problem in the clean state, then start putting things back in the Preferences folder piecemeal, starting with items that seem unrelated to the issue. I can’t be more specific. After each group of items, repeat the log out/log in cycle and test. At some point, the problem may reappear, in which case you know that something in the last batch of files you restored is at fault. If it never reappears, the problem is solved.

Jan 24, 2014 8:53 PM in response to Linc Davis

Bingo! Sorry for the late response but I did as you sugggested this afternoon and by removing the preferences completely (I had to reboot, logging out didn't effect the change) the apps came back online. I have not yet reinstalled the preference files and I am a little reluctant to do so. Is there any issue with just reassigning them as I use the apps or is this approach going to be problematic?


Thank you so much for the help!

Mail, Contacts, Notes not responding? Have forced quit all and rebooted to no avail.

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