Error Code: "The disc can’t be burned because an unexpected error occurred (error code 0x8002006E).

In the case of CleanMyMac, I think this is a sensible solution/recommendation, also.

😉

MichelPM this may explain in greater detail: Re: What's worse than MacKeeper?

It explains the reasons an "erase and install" is the only guaranteed means of reversing its potential effects. Manually deleting its components should suffice as long as CMM was never actually used to do anything, but it is not possible to guarantee a user has not. The distinction between "installing" and "using" is probably not one worth making.

You should be familiar with this one: Re: How to reinstall OSX Mavericks without Losing data?

For another perspective read Watch out for CleanMyMac 2

An update on my errant iMac Superdrive.

After all that, the problem is the Superdrive.

The Superdrive was malfunctioning and needed to be replaced.

I took my iMac to my trusty Apple registered maintenance and service guy. After explaining the problem he immediately said, “its the Superdrive”. However, he did a complete check and phoned me to say there was no fault with the software, but the Superdrive was not working.

He isn’t a great fan of support forums and I was duly reprimanded, after I told him what I had read and advised to do. However, I insisted, I asked him to clean the hard drive completely, which he did and reloaded all my applications. A complete service of the iMac was done.

Before he replaced the Superdrive, he also suggested a cheaper, simple alternative solution of an external Mac Superdrive. But I was adamant that I would rather have the damaged one replaced.

Anyway he was making extra for doing so and a bit more for reloading a fresh Mavericks, Adobe Creative Suite 6, plus Pages, Numbers and Keynote. I reinstalled my Toast application, as I like the versatility. There are no other applications. When I picked up my iMac this morning he showed me the errant Superdrive as opposed to the new one he put in, which left me wondering, I think the real problem is the design to fail aspect!

But then that’s my opinion.

Even though I was reprimanded for going online to look for solutions, thank you for your suggestions. I know they were offered with the best intentions.

Thanks.

I don't why your Apple technician reprimanded you for using Apple created Support forums.

These help and troubleshooting forums have been provided AND moderated by Apple.

He sounded as if he was real rude to you about this

While Apple provides these help and support forums ( and I might add for free with no charge), these forums are a user to user help forum.

We are not part of nor represent Apple.

Those users who participate here are all experienced users of various levels and experiences with Macs and Apple's other hardware, software and devices who completely volunteer our own personal time to help other Apple users with their issues with all of Apple's various products

If you feel the technician was unduly and unjustifiably rude to you, you could report the Authorized service center and the employee to Apple by contacting Apple directly at 1-800-MYAPPLE and maybe contact that owner of that Apple service center to report how you were treated.

No customer should be treated the way you treated. You are the customer that is paying for the service. How rude of the technician to do to you what he did!

I would not have stood there and took abuse from some technician that I do not know and who knows nothing about who I am!

But that is me.

As far a your hardware and software issues go, glad that the SuperDrive was found defective and you had it replaced. That error doesn't always indicate a bad optical drive and can appear as a software glitch or as a result of some other software and/or hardware issue.

SInce you now have a clean and pristine OS X system to work with now, try and keep it that way and do not load it up with junk like unnecessary antivirus software OR hard drive " cleaning" style apps.

Keep your system app login items to a minimum, also.

Good Luck to you and be well!

🙂

No, actually he is very friendly. Over the many years I have been using Macs he has helped me and I trust him better than I would any bank manager.

Over the years we have built up a good friendship. The reprimand is, or was, more jovial then serious. His distrust of forums is because they tend to cause a lot of problems that he ends up having to fix. He has told me some real horror stories of people who have acted on various forums bad advice, which can make one cringe or laugh depending on your viewpoint. As I rely on my Mac for my well-being, I do not want take chances and leave the tough stuff to him, especially the procedures that I am not confident of successfully repairing myself. As your advice was pretty exacting, I decide to have both the issue of the error code, or the Superdrive, and the warning regarding CleanMyMac and its disposal done professionally. (As I've mentioned before, I wasn't to keen to have CleanMyMac installed, your warning made me want to be rid of it permanently and also gave me a pretty damming argument in response to the client who convinced me to add it to my Mac. As he is a pretty regular client who spends a large amount of money annually for my services, I don't want to rock the boat).

What's more the Apple service guy always gives me alternatives if there are any variables to certain Mac or software problems. Always suggesting a cost affective way of solving them, a rare quality in this day and age.

However, I will continue to use this support forum, as some of the minor issues can be solved by checking this out on here. Even if it means I get more theatrical rolls of the eyes and "What have you read now?"

Thank you for concern, but really there is no need to worry. I'm just happy my iMac is back up and running.

All is good, then.

Good!!!!

Your Mac should be running well, again!

Enjoy!

😉

I solved my problem by naming the disc with only one word. Also, in the past I had issues with this and discovered one of my .jpg files had a photoshop raw xmp attached to it and thought after finding it that was the problem. There may be more than one work around or issues on this subject.

FWIW, I just re-booted my MacBook Pro and it burned like it always did.

I tried everything suggested and as a last resort I brought an external DVD writer but, before it was delivered I had one last try. I made sure all the files and folders relating to cleanmymac and any other cleaning software was removed by using the library as suggested. I still had the problem but then I tried a DVD=RW disc and just like magic it worked. Don't ask me why but it did. I therefore suggest it was the quality of the DVD I was using. They were cheap from Staples. I used a Fujifilm 4.7GB RW.

Don't know if this will,help anyone. I'm trying again in case it was a fluke.