Need urgent help to get copy of original hardware configuration
So today I had a pretty frustrating Apple Store experience today.
Last year in November I bought a custom made (by the apple.com webstore) MacBook Pro from a guy who offered it on CL. Receipt, serial number, everything was fine.
The following December I was forced to sell it (lost job etc); I found a buyer and sent it correct declared via FedEx.
FedEx lost my package; the only copy of the receipt I had was inside the package (I know stupid me 😟); but hey I still have the serial number.
FedEx now needs a proof of value; so I went into the Apple Store and asked for a manager to get a printout of the receipt or at least a copy of the original configuration; result = due privacy reasons not possible. I should contact the original buyer; and of course I don't have the contact details from this guy anymore (met this guy once but that's it). I even asked if it's not possible to sent the configuration directly to FedEx (via email), even that is not possible. I'm desperate and need help..
Has anyone an idea what I could do?
MacBook Pro with Retina display, OS X Mavericks (10.9.1)