For all those having issues with the 11.1.4.62 update

Nycgal07 is right, see Empty/corrupt library after upgrade/crash for more details.

tt2

Thank you otacon72.

After much frustration, uninstalling and reinstalling iTunes your advice worked for me. I think the trick was to shut down my computer after removing programs in the order advised and then reboot, then reinstall iTunes. It now sees my ipod Touch.

Thank you megentry1. Vista 32bit, Identical issue. Your solution worked! I unchecked 'automatically update' when installing iTunes 11.1.3.8. I'm willing to wait a version or two for this issue to go away. Many thanks for taking the time to spell out your issue and write the steps you took to remedy. It was easy to find your entry in a Google search. Sincerely - no longer frustrated iTunes user. =)

For general iTunes update problems see also Troubleshooting issues with iTunes for Windows updates.

tt2

Thank you so much for posting! I was having the same issue after I uninstalled and tried to reinstall. I read your post and followed your directions and everything is working again, so happy! Thank you!!

The new version of iTunes seems to know that I keep everything in E:\Music Library (and iTunes manages it), but it can't seem to find my music or playlists sitting right there in the folder. I've tried TT2's instructions *exactly* and the stupid thing still can't find my stuff.

Any other suggestions?

See Empty/corrupt iTunes library after upgrade/crash.

tt2

So it turns out I had a different problem. I store my library on a different hard drive (E:) than the default. Although when I go to Edit --> Preferences --> Advanced it has the correct location in the box "iTunes Media folder location" (both checkboxes under it are checked) the new install was still referring to the iTunes library in My Music on the C: drive.

If you keep your music somewhere other than the default My Documents location, close iTunes and then reopen it by clicking on the desktop icon while holding down the "shift" key. (on macs use the option key)

iTunes will then ask you for the location of your library and you can point it to the iTunes Library.itl file on the correct hard drive. There's no need to rename an old library file.

Hopefully this helps someone else.

Hmm, something must of corrupted your iTunesPrefs.xml file. That normally survives through iTunes upgrades or repair steps.

tt2

I'd be curious to hear if folks running Vista (32-bit) have any issues installing version 11.1.5. I used to always update iTunes without thinkng twice about it. After this last experience, I'm having reservations and version 11.1.3.8 seems to be running just fine.