update 11.1.4 won't install on my laptop. Now I can't get iTunes to work at all.

Gets to the end and then tells me there was an error so it didn't install. I checked the proram list and it wasn't there. At this point I think I migght try removing iTunes and then see if the mobile support will install and if it does the re install itunes. Any thoughts on that path?

Thanks

Sounds like a good idea. Tear it all out and delete the recommended folders if they are still there, then install one component at a time. I think it might be best to start with Apple Application Support as I think other components need it.

tt2

I will try and let you know what happens.

I deleted all filees, folders etc.

I tried loading Apple Mobil and it failed. So then I reloaded the files in reverse order starting with Bonjour. When I got to mobile and tried it, it failed. Then completed loading and iTunes loaded. Again tried Mobile and it failed. I checked programs and it is not there. For some reason I am having a conflict with Mobile and it will not load. Doesn't give you any detailed error message, just that it wasn't able to load.

Any thoughts?

Thanks

Move the installers (or at least AMDS64) to the root of the C:\ drive. Copy and paste this command into the run box or a command window.

msiexec /i C:\AppleMobileDeviceSupport64.msi /l*v C:\Log_AMDS64.txt

The resulting log file may indicate the error.

tt2

I get an error message opening installation log file. Verify that log file exists and is writable. Even tried manually creating log file and received same message

Bah, probably some permissions issue I haven't thought about with writing to the root of the C: drive. I've also assumed C is the system drive which it might not be... You could perhaps make a C:\Logs folder, then edit the line accordingly.

tt2

C is the root drive. Tried modification to Logs but same error occurs.

tt2 thanks for the effort. I have to stop on this now and head to airport to pick up my better half. I will get back into this later. Do appreciate your efforts and will keep posting especially if a solution appears as others may have same problem. Issue may be that I was able to delete the Mobile Device file in an earlier attempt where others could not and this may have affected something that just hasn't jumped out yet.

Autojunkie

No worries, I'll try and replicate the command on a Win 8/64 system when I can. The other thought might be to disable UAC if you haven't done so already.

tt2

I will turn of UAC and see what happens.

Thanks

tt2

Tried changing UAC which didn't help. Called Apple and spent time with an expert there working through with no success. Now I am contacting Microsoft to see what in windows may be causing the issue. Will let you and this forum know what ever finally resolves the issue in case someone else has the same problem.

Thanks for the assist.

You're welcome. Sorry we haven't got further. 😐

tt2

tt2,

I was able to create an AMDS.log file. Unfortunately I am not sure what path it will lead down. It does show where the program does a rollback. Is there an easy way to send to you or should I just do a cut and paste?

Thanks

Hi. It would be useful to know if you have something similar to this extract generated by b noir:

Action 16:36:12: TerminateProcesses. Stopping Apple Mobile Device processes.

Action start 16:36:12: TerminateProcesses.

TerminateProcessTableAction entered.

Stopping process ATH.exe.

TerminateProcessNameAction entered.

TerminateProcessName could not terminate "ATH". GetLastError()= 18L

TerminateProcessNameAction exiting. ==> 0L

Stopping process AppleMobileBackup.exe.

TerminateProcessNameAction entered.

TerminateProcessName could not terminate "AppleMobileBackup". GetLastError()= 18L

TerminateProcessNameAction exiting. ==> 0L

Stopping process AppleMobileDeviceHelper.exe.

TerminateProcessNameAction entered.

TerminateProcessName could not terminate "AppleMobileDeviceHelper". GetLastError()= 18L

TerminateProcessNameAction exiting. ==> 0L

Stopping process AppleMobileSync.exe.

TerminateProcessNameAction entered.

TerminateProcessName could not terminate "AppleMobileSync". GetLastError()= 18L

TerminateProcessNameAction exiting. ==> 0L

Stopping process AppleSyncMapiInterfaceHelper_x64.exe.

TerminateProcessNameAction entered.

TerminateProcessName could not terminate "AppleSyncMapiInterfaceHelper_x64". GetLastError()= 18L

TerminateProcessNameAction exiting. ==> 0L

Stopping process MDCrashReportTool.exe.

TerminateProcessNameAction entered.

TerminateProcessName could not terminate "MDCrashReportTool". GetLastError()= 18L

TerminateProcessNameAction exiting. ==> 0L

Stopping process Mingler.exe.

TerminateProcessNameAction entered.

TerminateProcessName could not terminate "Mingler". GetLastError()= 18L

TerminateProcessNameAction exiting. ==> 0L

Stopping process SyncDiagnostics.exe.

TerminateProcessNameAction entered.

TerminateProcessName could not terminate "SyncDiagnostics". GetLastError()= 18L

TerminateProcessNameAction exiting. ==> 0L

Stopping process SyncPlanObserver.exe.

TerminateProcessNameAction entered.

TerminateProcessName could not terminate "SyncPlanObserver". GetLastError()= 18L

TerminateProcessNameAction exiting. ==> 0L

Stopping process SyncServer.exe.

TerminateProcessNameAction entered.

TerminateProcessName could not terminate "SyncServer". GetLastError()= 18L

TerminateProcessNameAction exiting. ==> 0L

Stopping process SyncUIHandler.exe.

TerminateProcessNameAction entered.

TerminateProcessName could not terminate "SyncUIHandler". GetLastError()= 18L

TerminateProcessNameAction exiting. ==> 0L

Stopping process com.apple.IE.client.exe.

TerminateProcessNameAction entered.

TerminateProcessName could not terminate "com". GetLastError()= 18L

TerminateProcessNameAction exiting. ==> 0L

Stopping process com.apple.Outlook.client.exe.

TerminateProcessNameAction entered.

TerminateProcessName could not terminate "com". GetLastError()= 18L

TerminateProcessNameAction exiting. ==> 0L

Stopping process com.apple.Safari.client.exe.

TerminateProcessNameAction entered.

TerminateProcessName could not terminate "com". GetLastError()= 18L

TerminateProcessNameAction exiting. ==> 0L

Stopping process com.apple.WindowsContacts.client.exe.

TerminateProcessNameAction entered.

TerminateProcessName could not terminate "com". GetLastError()= 18L

TerminateProcessNameAction exiting. ==> 0L

Stopping process com.apple.WindowsMail.client.exe.

TerminateProcessNameAction entered.

TerminateProcessName could not terminate "com". GetLastError()= 18L

TerminateProcessNameAction exiting. ==> 0L

Stopping process com.google.ContactSync.client.exe.

TerminateProcessNameAction entered.

TerminateProcessName could not terminate "com". GetLastError()= 18L

TerminateProcessNameAction exiting. ==> 0L

Stopping process syncli.exe.

TerminateProcessNameAction entered.

TerminateProcessName could not terminate "syncli". GetLastError()= 18L

TerminateProcessNameAction exiting. ==> 0L

Stopping process upgradedb.exe.

TerminateProcessNameAction entered.

TerminateProcessName could not terminate "upgradedb". GetLastError()= 18L

TerminateProcessNameAction exiting. ==> 0L

Stopping process iTunesHelper.exe.

TerminateProcessNameAction entered.

TerminateProcessName could not terminate "iTunesHelper". GetLastError()= 18L

TerminateProcessNameAction exiting. ==> 0L

TerminateProcessTableAction exiting. ==> 0L

Action ended 16:36:13: TerminateProcesses. Return value 1.

Any interesting text around the word "failed" might also be informative.

Or send the log file to me at steve<at>samsoft<dot>org<dot>uk

tt2

Well, I've tried all these things.. uninstall, delete, uninstall, delete...reinstall...finally got the new iTunes to install, but now it says it can't find the Itunes libary.itl -- then it quits. hello, I can see the file..does iTunes expect it in a different place? I am spending way too much time on this ... I have to wonder if they test this stuff or just roll it out and let us debug it. I've never had a problem like this with other software.