update 11.1.4 won't install on my laptop. Now I can't get iTunes to work at all.

The only thing is that when I switch PC on I get the following message

Impossble to find access of xmlReaderforIO in the library libxml2.dll.

Nevertheless I click on OK and itunes opens

Should i re do all the uninstall reinstall procedure? What's this message

Thank you. It solved my problem.

In the list of programs to remove I had to add iCloud in order to get the "C:\Program Files (x86)\Common Files\Apple\" folder cleared as the instructions recommended.

giorita wrote:

The only thing is that when I switch PC on I get the following message

Impossble to find access of xmlReaderforIO in the library libxml2.dll.

Nevertheless I click on OK and itunes opens

Should i re do all the uninstall reinstall procedure? What's this message

That is a new message for me. Would you mind posting a screenshot? You could try going into the Programs and Features control panel and repairing the iTunes install.

tt2

Unfortunately the message is in Italian.....

This is not the first time that updates of apple products have crashed or failed to update on PC products. Here is what I have found will work in almosyt all cases and the important thing is not to lose your playlist. The library is not that hard to reinstall but I hate to lose my playlist that I have created. Hope this helps and it is not as bad to do as it may seem:

Itune Library Problems:

If while doing an update the update fails and you get a msvcr80.dll error message then the best solution is to do a system restore to an earlier date. Go to Start-all programs - acessories - system Tools - System Restore (choose a restore date as close to the present days date as possbile)

Then reboot

Then follow the below:

If Itunes has to be removed and reinstalled:

Go to windows explorer - (Go to Start-all programs - acessories - system Tools - windows explorer)

Go to My Music

Go to Itunes

Copy the ituneslibrary.xml to desktop or file

Move ituneslibrary.itl to trash bin

Go to control panel and uninstall all apple software

Reboot machine

Go to internet and reinstall

Quicktime

Itunes

On both do a save as and put in downloads folder

Run

Quicktime

Itunes

From download folder

After itunes successfully installs

Open itunes

Go to – file-library-import playlist – find the ituneslibrary.xml file you copied previously

This will import the music and all previous playlist

Here is an old post that mentions the library in question...

http://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/erro r-on-startup-for-libxml2dll/3cb22be7-65d8-4c5a-a98f-7fa78ec6f411

However the advice to copy the file from one path to the other may be wrong. I was discussing a similar issue regarding a Quicktime library yesterday and there should be only one, up-to-date copy, in the correct folder. Copying the new one across might be a temporary fix, but the next update could break it again as only one copy would be updated, not necessaily the one that iTunes calls on.

Looking at my system it would seem that the correct path is:

C:\Program Files\Common Files\Apple\Apple Application Support

which would be

C:\Program Files (x86)\Common Files\Apple\Apple Application Support

on a 64-bit system.

These are the details of my copy:

tt2

Go to windows explorer - (Go to Start-all programs - acessories - system Tools - windows explorer)

Go to My Music

Go to Itunes

Copy the ituneslibrary.xml to desktop or file

Move ituneslibrary.itl to trash bin

DO NOT DO THIS!!!!

As mentioned above the library is not affected by uninstalling and reinstalling iTunes. If there is an issue loading the library that should be dealt with separately. Often a pre-upgrade copy of the iTunes Library.itl file can be brought in from the Previous iTunes Libraries folder. Importing the XML, when the library didn't even need deleting, is unnecessary advice. 😠

tt2

Just wanted to say thanks for the tip, removing Bonjour, Software update, Mobile device support etc. and then reinstalling the new itunes worked for me.

Now if I could just figure out how to give you points.

(Windows 7 64

after Itunes update, Itunes would not start because Mobile service would not start. )

Anyway, I'm all good now.

Thanks.

I did as u recommended & it fixed part of the problem but then I got this message : the program can't start becaues

CoreFoundation.dll is missing from your computer. This may not help those who need MobileMe. I uninstalled

MobileMe and now I don't get the Error message anymore.My computer rebooted fine and iTunes works fine with

no loss to my Library which is a great relief. The upgrade installed MM which seems to have caused all the

problems.

You're welcome. 🙂

(Points are the province of whoever started a thread.)

tt2

MobileMe is a discontinued service. Anyone who still has the control panel should have probably removed it ages ago. See HT2992: MobileMe: Uninstalling the MobileMe Control Panel for Windows for details.

tt2

Thanks your solution worked - much appreciated

Not being one to leave well enough alone I went back and followed turingtest2's instructions for uninstalling and re-installing. It worked wonderfully on both of my computers.

Thanks

Good to hear! 🙂

tt2

My apple Mobile Device support will not uninstall It says fatal installation error when I try to uninstall it.