update 11.1.4 won't install on my laptop. Now I can't get iTunes to work at all.

am about to jump on a plane and just made the mistake of trying to upgrade--so, when I do land, when I go thru the steps will all my playlists etc be intact or do I have to redo everything?

Also, will system restore do the job?

TIA

The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.

System Restore may get you working again, it has for some, but I think it is a bit of a lottery. You might still find you need to work through the removal and update stages.

tt2

I backed up before I went on this trip 2 weeks ago so things should not be too bad.

I also thought briefly about no tinstalling the update since I am on the road, but then I said to my self, this is apple.

thanks-it will be a project tonight.

Good luck. 🙂

tt2

Boy am I glad TT2 replied to this problem as following the above instructions exactly fixed the problem with, thankfully, no loss of any music or media folders in my iTunes library. As with another user I had to uninstall 'Apple Mobile Device Support' using the CCleaner, other than that it all went according to TT2's instructions. Given that our family's library is about 200 GB of music and other media this could of been a disastrous weekend.

Shame on Apple for releasing an update that, basically, amounted to a virus that infected and adversely affected its own software. Don't you test this stuff before unleashing it on an unsuspecting public. Come on get your **** together.

turingtest2, you are my hero.

Removing the MobileMe control panel solved the Outlook 2007 problem.

Thank you, thank you , thank you!

Please Jim Tritten what's the name of the update? I am having the same problems as you. What is the name of iTunes version prior to this 11.1.4 one?

The current build is 11.1.4.62, the previous build was 11.1.3.8, however there are no obvious public links to that version on Apple's site. Have you tried the detailed uninstall and reinstall instuctions?

HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8

HT1923: Rimozione e reinstallazione di iTunes e di altri componenti software per Windows Vista, Windows 7 o Windows 8

tt2

Maybe tt2....you can help me

I get Jim's error message when installing version 10.3.1 because my itunes had a more recent version.

I don't want to lose my music so I would like to install version prior to this wafull 11.1.4

Can you please help me?

Ah, if you have successfully reinstalled iTunes 11.1.3 (or the last build that you were using) then you may also need to restore a previous version of your iTunes library database in the manner described inEmpty/corrupt library after upgrade/crash. The alternative is to reinstall the current version. If you've cleaned up in the way suggested in the support document a fresh install should work without problems.

tt2

Tt2 i did what you suggested in page 1

Deleted step by step iTunes ... Apples software update , apple Mobile Dev Support ( it did not delete bit i went on)...bonjour, apple application support

Then switched off/ on PC. Installed succesfully version 10.3.1 but when i tried to open it gave me Jim's same message about me having a more recent version of itunes.

Now I am re doing deleting procedure step : iTunes ,. Apples software update , apple Mobile Dev Support ( it did not delete bit i went on)...bonjour, apple application support...

Now i don't know what version to install so as not to lose my music

As given in some versions of my advice on this issue...

The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.

Install the current version from http://www.apple.com/itunes/download/ It should work fine.

tt2

TuringTest2 tips worked perfectly. THANK YOU. Anyone remember the early versions of iTunes? Basic, simple, lovely to use. Apple fooked it all up since then.🙂

THANK YOU tt2.

Itunes is back and so is the music!!!

Now I will follow advice of backing up via your user tip

That's good news. 🙂

tt2