Hi, I'm still using Windows XP, unfortunately Ur fix doesn't work for me, I don't have the same screens, in order to follow Ur fix. Do U have any other suggestions? I've chk'd everything else & my system+all connections are all OK & working fine. It's just the fact that my computer keeps telling me it cannot complete the iPhone sync, as it cannot locate the device. It's like my iPhone4, just dropped off the system, I also noticed on my 'App' screen, it doesn't show the 4 iPhone screens that were on the right hand side of my screen either, it just shows a circle curser continually spinning around:( Many thnx for any suggestions U can send my way, Sue:)