I have updated to iTunes 11.1.4 and now every time I open iTunes it crashes within seconds. Does anyone have the same issue? I keep submitting the error reports to Apple. I cannot do anything with iTunes because it crashes within seconds. Any help?
MacBook Pro (13-inch Late 2011), OS X Mavericks (10.9.1)
I've got the same problem on my Mac Mini with Mavericks 10.9.1. I can't confirm for sure that the update is the cause, since I didn't try to open it immediately after the update happened, but the problem did start to happen 2 days ago, and the Updates tab in the App Store says that iTunes was updated to 11.1.4 on that day. I've tried several things, including restoring the iTunes Library.itl file from a Time Machine backup, removing iTunes Library.itl, copying /Applications/iTunes/Contents/MacOS/iTunes from a Time Machine backup, running iTunes from a different user account, and running iTunes from Safe Mode. So far, none of this has worked.
Here are some similar threads, post here if any of them work for you:
same problem. It's a but in iTunes 11.1.4. I recommend telling Apple and in the meantime reinstalling 11.1.3.
I wasn't able to figure out how to get a version of 11.1.3, but I went ahead and tried to reinstall 11.1.4 (I downloaded it from http://www.apple.com/itunes/download/) and that seems to have worked for me. I've been able to open, close and reopen iTunes and play music without any more crashes so far.
I tried that too. Hasn't worked for me. What seems to happen is that it plays for a while and then crashes randomly.
Found solution, same trouble here.
The trouble looks like the auto update. After force quitting the not responding iTunes, I turned off wifi/ethernet. Restarted iTunes and turned off auto update. iTunes/Preferences/Advanced - uncheck "Check for new software updates automatically".
😊 Happy Listening.
Nope, didn't work. It sounds like you had a slightly different problem. It's not that iTunes is freezing and not responding, but rather that it's crashing and quitting at random intervals.
Update - Whenever iTunes is opened with the internet turned on it becomes unresponsive and must be forced to quit. If however I disconnect from the internet, then fire up iTunes, and reconnect to the internet, iTunes operates normaly.
I am lost with this behavior. It makes no sense. Started with the update 11.1.4 (62)
I went to Apple and redownloaded iTunes and did a fresh install. No change.
I am sorry if this is not the same crash you are experiancing, at least mine has a work around.
Message was edited by: Iphoneuser6600
I called Apple, but they weren't helpful. As usual, Apple refuses to acknowledge that there's a problem.
Hey guys. I just talked to Apple Support and he told me to do a CRM (I think that was the acronym, something like that anyway)... So you shut down the computer and from a black screen press and release all at the same time Control, Option, Shift (on the left side) and the power button. If done correctly, the screen stays black. Start up the computer again and it was fixed for me! Hopefully this works for all of you too!
I had exactly the same problem but this seems to be working for me.
http://support.apple.com/kb/TS3430
It looks like it could be something to do with visualizer?? Not ideal but at least I can update my ipod classic etc.
Hi
I have the same problem. iTunes 11.1.4 crashes afert seconds on both my powerbook AND iMac with Maveric. It runs well, if not connected to internet. Turninf of the automatic update and the "CRM" restart didnot help. Downgrade to 11.1.3 is denied by theinstall program. I hop, 11.1.5 will solve the problem
could you clarify, which part worked for you, safe mode or removing the visualizers? I did the latter and still get random crashes. Thanks
I just turned off WLAN, then it worked. But iTunes crashes immediately, when you turn WLAN on again.
sorry, that message was directed to prodigy 1978. I'm not turning my WLAN off - I need to use internet!
I have had the same problem and escalated up though various levels of support. Even got to the reinstall the OS stage.
The problem was a hopelessly corrupt library. THere are various ways to recreate your library. What worked for me was to drag the whole itunes folder to the desktop, restart iTunes and create a fresh library. Then import from the one on the desktop.
I had iTunes match, so I could have nuked my library completely and downloaded from iCloud.
iTunes 11.1.4 Crashes within seconds of opening on MacBook Pro
