Really struggling with MacBook Pro Speed....

Question

masnocab Author

Level 1

0 points

Really struggling with MacBook Pro Speed....

Can someone review the following and comment some suggestions?

Hardware Information:

MacBook Pro (13-inch, Mid 2012)

MacBook Pro - model: MacBookPro9,2

1 2.5 GHz Intel Core i5 CPU: 2 cores

4 GB RAM

Video Information:

Intel HD Graphics 4000 - VRAM: 1024 MB

System Software:

OS X 10.9.1 (13B42) - Uptime: 3 days 14:38:4

Disk Information:

APPLE HDD HTS547550A9E384 disk0 : (500.11 GB)

EFI (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) /: 499.25 GB (286.31 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

MATSHITADVD-R UJ-8A8

USB Information:

Apple Inc. FaceTime HD Camera (Built-in)

Apple Computer, Inc. IR Receiver

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

FireWire Information:

Thunderbolt Information:

Apple Inc. thunderbolt_bus

Kernel Extensions:

com.sophos.kext.sav (8.0.14)

Problem System Launch Daemons:

Problem System Launch Agents:

Launch Daemons:

[System] com.adobe.fpsaud.plist 3rd-Party support link

[System] com.crashplan.engine.plist 3rd-Party support link

[System] com.fitbit.galileod.plist 3rd-Party support link

[System] com.google.keystone.daemon.plist 3rd-Party support link

[System] com.microsoft.office.licensing.helper.plist 3rd-Party support link

[System] com.sophos.autoupdate.plist 3rd-Party support link

[System] com.sophos.intercheck.plist 3rd-Party support link

[System] com.sophos.notification.plist 3rd-Party support link

Launch Agents:

[System] com.google.keystone.agent.plist 3rd-Party support link

[System] com.sophos.uiserver.plist 3rd-Party support link

User Launch Agents:

[not loaded] com.akamai.single-user-client.plist 3rd-Party support link

[not loaded] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

[not loaded] com.crashplan.javacheck.plist 3rd-Party support link

[not loaded] com.google.Chrome.framework.plist 3rd-Party support link

[not loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist 3rd-Party support link

[not loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist 3rd-Party support link

[not loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist 3rd-Party support link

User Login Items:

iTunesHelper

Google Drive

Google Notifier

SpeechSynthesisServer

CrashPlan menu bar

Dropbox

Google Chrome

Internet Plug-ins:

o1dbrowserplugin: Version: 5.1.2.17113 3rd-Party support link

nplastpass: Version: 2.5.5 3rd-Party support link

Default Browser: Version: 537 - SDK 10.9

Flip4Mac WMV Plugin: Version: 3.2.0.16 - SDK 10.8 3rd-Party support link

Silverlight: Version: 5.1.10516.0 - SDK 10.6 3rd-Party support link

FlashPlayer-10.6: Version: 11.9.900.170 - SDK 10.6 3rd-Party support link

Flash Player: Version: 11.9.900.170 - SDK 10.6 Outdated! Update

QuickTime Plugin: Version: 7.7.3

googletalkbrowserplugin: Version: 5.1.2.17113 3rd-Party support link

SharePointBrowserPlugin: Version: 14.3.1 - SDK 10.6 3rd-Party support link

npgtpo3dautoplugin: Version: 0.1.44.29 - SDK 10.5 3rd-Party support link

GarminGpsControl: Version: 4.0.4.0 Release - SDK 10.6 3rd-Party support link

JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Outdated! Update

Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 1.9 - SDK 10.9

AppleAVBAudio: Version: 2.0.0 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9

User Internet Plug-ins:

Picasa: Version: 1.0 - SDK 10.4 3rd-Party support link

Google Earth Web Plug-in: Version: 7.1 3rd-Party support link

3rd Party Preference Panes:

Akamai NetSession Preferences 3rd-Party support link

Flash Player 3rd-Party support link

Flip4Mac WMV 3rd-Party support link

Bad Fonts:

None

Old Applications:

Microsoft Language Register: Version: 14.3.1 - SDK 10.5 3rd-Party support link

/Applications/Microsoft Office 2011/Additional Tools/Microsoft Language Register/Microsoft Language Register.app

Solver: Version: 1.0 - SDK 10.5 3rd-Party support link

/Applications/Microsoft Office 2011/Office/Add-Ins/Solver.app

SLLauncher: Version: 1.0 - SDK 10.5 3rd-Party support link

/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app

Garmin Map Update: Version: 4.5.1 - SDK 10.5 3rd-Party support link

/Users/[redacted]/Library/Application Support/Garmin/Garmin Map Update/tmp/Garmin Map Update.app

/Library/Sophos Anti-Virus

SophosAntiVirus: Version: 8.0.8.1 - SDK 10.5 3rd-Party support link

SophosAutoUpdate: Version: 8.0.15 - SDK 10.5 3rd-Party support link

SophosUIServer: Version: 8.0.22 - SDK 10.5 3rd-Party support link

InterCheck: Version: 8.0.8.1 - SDK 10.5 3rd-Party support link

/Applications/Microsoft Office 2011

Microsoft PowerPoint: Version: 14.3.1 - SDK 10.5 3rd-Party support link

Microsoft Excel: Version: 14.3.1 - SDK 10.5 3rd-Party support link

Microsoft Outlook: Version: 14.3.1 - SDK 10.5 3rd-Party support link

Microsoft Word: Version: 14.3.1 - SDK 10.5 3rd-Party support link

Microsoft Document Connection: Version: 14.3.1 - SDK 10.5 3rd-Party support link

/Applications/Microsoft Office 2011/Office

Open XML for Excel: Version: 14.3.1 - SDK 10.5 3rd-Party support link

Microsoft Office Setup Assistant: Version: 14.3.1 - SDK 10.5 3rd-Party support link

Microsoft Alerts Daemon: Version: 14.3.1 - SDK 10.5 3rd-Party support link

SyncServicesAgent: Version: 14.3.1 - SDK 10.5 3rd-Party support link

Microsoft Database Daemon: Version: 14.3.1 - SDK 10.5 3rd-Party support link

Microsoft Graph: Version: 14.3.1 - SDK 10.5 3rd-Party support link

Microsoft Database Utility: Version: 14.3.1 - SDK 10.5 3rd-Party support link

Microsoft Office Reminders: Version: 14.3.1 - SDK 10.5 3rd-Party support link

Microsoft Upload Center: Version: 14.3.1 - SDK 10.5 3rd-Party support link

My Day: Version: 14.3.1 - SDK 10.5 3rd-Party support link

Microsoft Chart Converter: Version: 14.3.1 - SDK 10.5 3rd-Party support link

Microsoft Clip Gallery: Version: 14.3.1 - SDK 10.5 3rd-Party support link

Sophos Anti-Virus: Version: 8.0.22 - SDK 10.5 3rd-Party support link

Garmin Lifetime Map Updater: Version: 2.2 - SDK 10.5 3rd-Party support link

Aimersoft Helper Compact: Version: 2.2.6.4 - SDK 10.5 3rd-Party support link

/Users/[redacted]/Library/Application Support/Helper/Aimersoft Helper Compact.app

Microsoft AutoUpdate: Version: 2.3.6 - SDK 10.4 3rd-Party support link

/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app

/Library/Application Support/Microsoft/MERP2.0

Microsoft Error Reporting: Version: 2.2.9 - SDK 10.4 3rd-Party support link

Microsoft Ship Asserts: Version: 1.1.4 - SDK 10.4 3rd-Party support link

Time Machine:

Time Machine not configured!

Top Processes by CPU:

29% installd

11% storeagent

4% fseventsd

3% mds

3% Dropbox

Top Processes by Memory:

213 MB java

147 MB installd

131 MB Google Chrome

111 MB Safari

88 MB com.apple.WebKit.WebContent

Virtual Memory Information:

15 MB Free RAM

1.45 GB Active RAM

1.39 GB Inactive RAM

634 MB Wired RAM

1.68 GB Page-ins

151 MB Page-outs

--

Sam Bacon <><

MacBook Pro (13-inch Mid 2012), OS X Mavericks (10.9.1)

Posted on Jan 25, 2014 8:12 AM

Reply

Answer 1

Melophage

Level 5

7,213 points

Jan 25, 2014 8:20 AM in response to masnocab

Sam,

try disabling Sophos.

Reply

Answer 2

masnocab Author

Level 1

0 points

Jan 25, 2014 8:27 AM in response to Melophage

I actually just uninstalled that. Will see how it works now. I just noticed that 3.9 of my 4GB of RAM was being used...

Reply

Answer 3

Melophage

Level 5

7,213 points

Jan 25, 2014 9:00 AM in response to masnocab

masnocab,

3.9 GB of 4 GB of RAM being used is perfectly normal for Mavericks — the way that it allocates and uses RAM is different from previous versions of OS X.

Reply

Answer 4

John Galt

Level 10

146,402 points

Jan 25, 2014 10:12 AM in response to masnocab

Restore your system from a backup created prior to using the CleanMyMac garbage.

CleanMyMac2 belongs to a broad category of time- and money-wasters capable of causing system corruption that can only be rectified by reinstalling OS X, restoring from a backup, or completely erasing your system and rebuilding it from the ground up. They are nothing but scams designed to separate Mac users from their money, which they accomplish with remarkable effectiveness.

Get rid of it and test your Mac for operation. If it does not perform normally, the possibility that CleanMyMac resulted in system corruption must be considered.

According to its web siteCleanMyMac2 is supposed to uninstall itself:

"The easiest way to completely uninstall CleanMyMac 2 is by using CleanMyMac 2 on itself.

To remove CleanMyMac 2 from your Mac:

Open CleanMyMac 2.
Proceed to the Uninstaller module.
Find CleanMyMac 2 in the list of apps found by the module.
Click Complete Removal in the Smart Selector panel to mark the application file and all it related items for removal.
Click Uninstall.
Confirm that you are going to remove the app in the newly appeared message.

That's it!"

Unfortunately that's not it since following those instructions will leave components of CleanMyMac installed. Reinstalling OS X will not eradicate them.

Whatever damage inflicted by CleanMyMac or similar programs will require more work to correct. Erasing your system completely followed by reinstalling OS X followed by laboriously migrating individual apps and files may be the most expedient solution.

Reply

Answer 5

thomas_r.

Level 7

32,001 points

Jan 25, 2014 10:17 AM in response to masnocab

You have an outdated version of Sophos that should not be used with the version of Mac OS X you are running. Either uninstall it, as has been suggested, or update it to the latest version. If you are going to run anti-virus software, you MUST keep it up-to-date!

You also have CleanMyMac installed. This software, along with all other "cleaning" utilities, are useless on a Mac. They are not needed, and may very well have adverse effects. See The myth of the dirty Mac.

You also have an awful lot of apps running at login for only 4 GB of RAM, considering that you're probably also running some of your other apps - such as Microsoft Office - at the same time. Although seeing most of your RAM in use is not indicative of a problem (your version of Mac OS X will try very hard to fill RAM, since free RAM is wasted RAM), you may nonetheless be having a memory issue. Pay attention to the memory pressure graph in Activity Monitor.

For more suggestions, see my Mac Performance Guide.

Reply

Answer 6

Feb 21, 2014 5:52 AM in response to masnocab

Hi,

We have dealt with the following requests: the problem is not in the app, but the combination of new OS and old hardware. Install the previous version 🙂

Reply

Answer 7

BobRz

Level 5

6,138 points

Feb 21, 2014 6:01 AM in response to MacPaw Support

Now a 2012 is old hardware? Do people need to time travel and buy machines from the future to run your stuff?

Reply

Answer 8

Feb 21, 2014 6:18 AM in response to masnocab

Well, we definitely need to go to future to update iPhones annually 🙂

The problem may be caused by incorrect CleanMyMac 2 removal by trashing the main application file and leaving all helpers and monitors behind. This may cause incorrect work and uncontrollable resource consumption by the mentioned processes. The attached logs show that daemons are running, but it's not clear whether the application file remains in the Applications folder. Could you please let me know if CleanMyMac 2 is still installed?

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