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My iPhone 4s i disabled and says connect to iTunes but i canot as i have to have my password which I forgot

My Iphone 4S is disabled and says connect to Itunes but i can't as I have to unlock my phone first

Posted on Jan 26, 2014 9:07 AM

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Posted on Jun 10, 2017 9:08 PM

I forgot my passcode for my iPhone 4s and it toks me that the device is disabled; a friend of mine used his computer to reset it now its asking me for the icloud info to set up the device and I'm trying to long in with my icloud info but it keeps telling me that either the password or username is incorrect and i know its correct .... Im stuck! Im frustrated and I'm going crazy.. HELP!!!!

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Question marked as Best reply

Jun 10, 2017 9:08 PM in response to happy1234567890

I forgot my passcode for my iPhone 4s and it toks me that the device is disabled; a friend of mine used his computer to reset it now its asking me for the icloud info to set up the device and I'm trying to long in with my icloud info but it keeps telling me that either the password or username is incorrect and i know its correct .... Im stuck! Im frustrated and I'm going crazy.. HELP!!!!

Jan 26, 2014 9:38 AM in response to happy1234567890

From the article that you posted from:


If you have never synced your device with iTunes, or you do not have access to a computer

If you see one of following alerts, you need to erase the device:

"iTunes could not connect to the [device] because it is locked with a passcode. You must enter your passcode on the [device] before it can be used with iTunes."
"You haven't chosen to have [device] trust this computer"

If you have Find My iPhone enabled, you can use Remote Wipe to erase the contents of your device. If you have been using iCloud to back up, you may be able to restore the most recent backup to reset the passcode after the device has been erased.

Alternatively, place the device in recovery mode and restore it to erase the device:

  1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.
  2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to shut down.
  3. While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.
  4. Continue holding the Home button until you see the Connect to iTunes screen.
  5. iTunes will alert you that it has detected a device in recovery mode. Click OK, and then restore the device.

Oct 19, 2014 6:47 PM in response to TJBUSMC1973

From the iPhone User's manual:


Set up and activate iPhone

WARNING: To avoid injury, read Important safety information before using iPhone.

Activation can be done over a Wi-Fi network or, with iPhone 4s or later, over your carrier’s cellular network (not available in all areas). If neither option is available, you need to connect iPhone to your computer and use iTunes to activate iPhone (see Connect iPhone to your computer).

Set up and activate iPhone. Turn on iPhone and follow the Setup Assistant.

The Setup Assistant steps you through the process, including:

  • Connecting to a Wi-Fi network
  • Signing in with or creating a free Apple ID (needed for many features, including iCloud, FaceTime, the App Store, the iTunes Store, and more)
  • Entering a passcode
  • Setting up iCloud and iCloud Keychain
  • Turning on recommended features such as Location Services
  • Activating iPhone with your carrier


Apple ID

Your Apple ID is the account you use for just about everything you do with Apple, including storing your content in iCloud, downloading apps from the App Store, and buying music, movies, and TV shows from the iTunes Store.

If you already have an Apple ID, use it when you first set up iPhone, and whenever you need to sign in to use an Apple service. If you don’t already have an Apple ID, you can create one whenever you’re asked to sign in. You only need one Apple ID for everything you do with Apple.


Also, and iTunes account and an Apple ID are the same thing.

Nov 1, 2014 5:55 AM in response to Gideon Lim

If the device is disabled due to entering the incorrect passcode too many times, it is too late to backup the device.

Backing up the device requires entering the passcode on the device with it connected to a computer running iTunes to allow iTunes to backup the device.


Frankly, not backing the device up regularly is simply not smart... restore it as new and learn a lesson from this mistake.

Dec 5, 2014 8:55 AM in response to happy1234567890

It is going to very difficult for you. I have the same situation and I am unable to restore the iphone even with an iTunes account. I forgot the passcode and followed Apple's step by step process to erase and restore from a backup and I am unsuccessful after multiple tries. My iphone 4s had ios7. the restore tries to upgrade to ios8.1 during the restore and it fails. I forgot the passcode, and I unintentionally removed this phone from the Find My iPhone app on the iCloud. Now I am not able to erase this phone or restore from a backup. Planning to take it to an Apple Store soon. I wish Apple doesn't have to automatically upgrade the OS on a restore.


I don't need to restore from a backup. All I need is to return the iphone to the factory settings so I can start using the phone again. Don't know why its so difficult with iphone.

Mar 8, 2015 12:23 PM in response to diesel vdub

And you do not need an Apple ID to use an iPhone. In fact, if you restore the device as new [How to erase your iOS device and then set it up as a new device or restore it from backups - Apple Support], you are specifically instructed to skip the Apple ID sign in step.


You can then use the device without downloading any new apps, or using iCloud. You can still use FaceTime & iMessage without an Apple ID on an iPhone.


You do NOT have to have an Apple ID or an iTunes Account to use an iPhone. And an Apple ID is not the same thing as an iTunes account. You can have an Apple ID that has never been used in the iTunes store, and therefore, it is not an iTunes account. Just like you can have an Apple ID that is not an iCloud account, if it has never been used for iCloud before.


All iTunes accounts are Apple IDs. Not all Apple IDs are iTunes accounts.

All iCloud accounts are Apple IDs. Not all Apple IDs are iCloud accounts.

My iPhone 4s i disabled and says connect to iTunes but i canot as i have to have my password which I forgot

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