Jesslb23

Q: Why won't my iMessage work with only one contact in my phone all my other iMessages send and they just got an iphone but all their iMessages are sending also. I've tried restarting my phone, deleting messages, contact, restarting network

Why won't my iMessage work with only one contact in my phone all my other iMessages send and they just got an iphone but all their iMessages are sending also. I've tried restarting my phone, deleting messages, contact, restarting network

iPhone 5s

Posted on Jan 26, 2014 9:20 AM

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Q: Why won't my iMessage work with only one contact in my phone all my other iMessages send and they just got an iphone but all their ... more

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  • by mario49,

    mario49 mario49 Jan 28, 2014 6:14 AM in response to Jesslb23
    Community Specialists
    Jan 28, 2014 6:14 AM in response to Jesslb23

    Hello Jesslb23,

     

    Thanks for using Apple Support Communities.

    For more information on this, take a look at:

     

    iOS: Troubleshooting Messages

    http://support.apple.com/kb/ts2755

     

    To resolve issues with sending and receiving iMessages, follow these steps first

    1. Check iMessage system status for current service issues.
    2. Go to Settings > Messages > Send & Receive and make sure that you have registered iMessage with your phone number or Apple ID and that you have selected iMessage for use. Learn more about troubleshooting iMessage registration if the phone number or Apple ID isn't available for use.
    3. Open Safari and navigate to www.apple.com to verify data connectivity. Learn more about troubleshootingcellular data or a Wi-Fi connection if a data connection isn't available.
    4. iMessage over cellular data might not be available while on a call. Only 3G and faster GSM networks support simultaneous data and voice calls. Learn more about which network your phone supports. Go to Settings > Wi-Fi and turn Wi-Fi on to use iMessage while on a call if your network doesn't support simultaneous data and voice calls.
    5. Restart your device.
    6. Tap Settings > General > Reset > Reset Network Settings on your iPhone.

    If you are still unable to send or receive an iMessage, follow these steps

    1. Make sure that the contact trying to message you isn't blocked in Settings > Messages > Blocked.
    2. Verify that the contact you are attempting to send a message to is registered with iMessage.
    3. If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.
    4. If the issue occurs with a specific contact or contacts, delete and re-create the contact in the Contacts application. Create a new message to the newly created contact and try again.
    5. Back up and restore your device as new.

     

    Best of luck,

    Mario

  • by HelloPeter,

    HelloPeter HelloPeter Jun 24, 2014 7:04 AM in response to Jesslb23
    Level 1 (0 points)
    Jun 24, 2014 7:04 AM in response to Jesslb23

    Just had this issue and fixed it.

    Messages>Preferences>[yourAccount]>Enable this account Uncheck this.

    Facetime>Preferences>Turn OFF the switch and turn back ON.

    HT to Nikos M.

  • by Slh0902,

    Slh0902 Slh0902 Aug 20, 2014 8:09 PM in response to mario49
    Level 1 (0 points)
    Aug 20, 2014 8:09 PM in response to mario49

    II'm having the same problem!!

  • by kfizzlecookies,Helpful

    kfizzlecookies kfizzlecookies Dec 17, 2014 5:47 AM in response to HelloPeter
    Level 1 (5 points)
    Dec 17, 2014 5:47 AM in response to HelloPeter

    Worked! Apple support response was useless but this restored iMessage to the one contact without losing message history. Thx!

  • by Rebeccatree,Helpful

    Rebeccatree Rebeccatree Jan 3, 2015 6:23 PM in response to HelloPeter
    Level 1 (5 points)
    Jan 3, 2015 6:23 PM in response to HelloPeter

    How exactly do you do this on your iPhone? I cannot find the preferences tab under messages. Please help!

  • by Tania Gougler,Helpful

    Tania Gougler Tania Gougler Jan 20, 2015 6:04 PM in response to HelloPeter
    Level 1 (5 points)
    Jan 20, 2015 6:04 PM in response to HelloPeter

    I am having this trouble with only one contact.  i have deleted the contact and added it; tried just sending a new text to the email address, but all it does is go via by text message. Now it won't even let me send a photo to the one contact.  all other iMessages go via.  i do not have Preferences under Messages in my Settings as you noted above, which seemed to have helped others.  Can you please advise where this is? Thanks!!!

  • by ManSinha,

    ManSinha ManSinha Jan 20, 2015 6:07 PM in response to Tania Gougler
    Level 6 (10,250 points)
    iPhone
    Jan 20, 2015 6:07 PM in response to Tania Gougler

    Does this contact have an iDevice and is iMessage active on that?

  • by Dianneraye,

    Dianneraye Dianneraye Sep 25, 2015 8:24 AM in response to mario49
    Level 1 (0 points)
    Sep 25, 2015 8:24 AM in response to mario49

    I tried all suggestions.  Nothing has worked.  And this only happens with one contact which is another iPhone.  However text will only send if I tap on undelivered blue text's red 'i".  Then tap on the option to "send as text".  Then the message goes in green.  I've tried everything.  Been working on this for DAYS!

  • by Purplegal09,

    Purplegal09 Purplegal09 Oct 7, 2015 11:29 AM in response to Dianneraye
    Level 1 (0 points)
    Oct 7, 2015 11:29 AM in response to Dianneraye
    Reset your network settings. But before turn off your iMessage.

    Then re enter your wifi password and your iMessage. That worked for me

  • by mhlee6113,

    mhlee6113 mhlee6113 Oct 7, 2015 1:35 PM in response to Dianneraye
    Level 1 (0 points)
    Oct 7, 2015 1:35 PM in response to Dianneraye

    I Am having the same issue!! Nothing will fix this problem! I have deleted the contact and re-entered it and nothing! I do not have Preferences as an option under Messages either. I need help!!

  • by billychief9,

    billychief9 billychief9 Oct 19, 2015 1:38 PM in response to mhlee6113
    Level 1 (0 points)
    Oct 19, 2015 1:38 PM in response to mhlee6113

    Same problem

  • by Dianneraye,

    Dianneraye Dianneraye Oct 19, 2015 8:10 PM in response to Jesslb23
    Level 1 (0 points)
    Oct 19, 2015 8:10 PM in response to Jesslb23

    After exhausting all suggestions from Apple, including being given a case number and being told that someone would contact me, I called AT&T.  The AT&T tech was very helpful and expressed exasperation that Apple techs did not give me the correct method to restore the one contact in my iPhone that I could not text.  The tech from AT&T said that Apple knows how to fix the problem, and doesn't know why they put me through at least 4 grueling hours of "fixes".  So now I'm wondering what is Apple's problem that they are not telling us how to fix this, but instead they let us languish on this page asking eachother for help!  Ridiculous!

    Here's what worked for me: 1.) Write down all the contact's information before deleting anything.  2.) Delete all iMessages from that particular contact.  3.) Delete not only messages just to that contact, but also all group messages including that contact. 4.) Delete that contact from your iPhone contacts list.  When you're sure you've deleted all traces of that contact in your iPhone then do number 5.) Re-enter into the contact list just the contact's phone number but do not enter the last digit of that number.  Instead substitute x for the last digit.  6.) After that is done to to your iMessages and type in the contact's number ending in the letter x and send a test message.  If the message is still undelivered then delete that text and the number in your contact list and go through steps 1-4 but when you get to step 5 re-enter the contact's phone number substituting the number 0 for the last digit.  Then send another test text.

    This is what fixed the problem for me.  Now if Apple would fix the bug once and for all we all won't have to go through all these steps to make the darn iPhones work!  Apple owes us some credit on our next iPhone purchase, that is if anyone is still an iPhone fan.  I'm thinking there'll be a lot of disgruntled iPhone users switching to Samsung!

  • by Anniee20,

    Anniee20 Anniee20 Jan 24, 2016 8:57 AM in response to mario49
    Level 1 (0 points)
    Jan 24, 2016 8:57 AM in response to mario49

    My message still isn't sending I don't know what's going on so can someone help me.

  • by Sunny Kenora,

    Sunny Kenora Sunny Kenora Apr 19, 2016 5:14 AM in response to mario49
    Level 1 (4 points)
    Apr 19, 2016 5:14 AM in response to mario49

    I have the same issue as the OP.  iMessage will not work with one contact only - my husband.  I have tried all the troubleshooting steps suggested to no avail.  This seems to be a real bug dating back a number of years based on the posts in the forum.  It would be very much appreciated if Apple would look into this and come out with a proper fix.

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