iPod detected but not recognized??

Hi Richard, I'm so glad this is working for so many people........ but not me! I get down to the part about installing the .inf file, and I can click on it and hit "install," but I get an error message saying "The INF file you selected does not support this message of installation."

Any further ideas? Sorry to bug you, but I've been through all the Apple help files, tried everything on their list, and nothing has worked yet. I was pretty hopeful about your procedure because it was working so well for others!

Hi there,

Since the problem still occurs and I'm sure for different reasons, I just wanted to post my scenario:

1. OS - Windows 10 Technical Preview Build 10130

2. iTunes Version - 12.1.2.27 64bit

3. iPod 3rd Gen 16GB

Your fix worked.

Windows detected the device and installed drivers, but they were generic, it seems. iTunes would say it could recognize that an iPod device was attached but that it couldn't be identified. Performing these prescribed steps worked exactly as advertised.

Thanks!

I also tried the same step, mine is a 5th generation on windows 7. I did find the .inf file and got the message below

The .inf file you selected does not support this type of installation. Well it was worth a try anyways. :-D

Worked like a charm for me on Windows 10 - thanks for the quick and easy fix!

Why does Apple's "More info" button that comes with the message not open a page that includes this advice (nor any advice for Windows 10)? I wasted precious time following useless advice on their page, like uninstalling and reinstalling iTunes.

Thanks!

Thanks so much!! This worked for me and I had been searching for an answer for soooo long. I am using Windows 10. The file I browsed to did not have the .inf extension, but it was marked as "setup information". Now my old nano is working properly with iTunes 12.3.44. I really appreciate the help.

OMGoodness you are a lifesaver....I've tried everything....and somehow came across this discussion...it is the only thing that worked...I have saved your instructions....thank you, thank you, thank you...

I have no idea what just happened, but i followed your very simple instructions AND IT WORKED!!! I just spent 64 minutes on the phone with Apple Support. We tried a variety of steps and concluded that i needed to drive to a Genius reservation to see if a fix was possible. On this generation nano, there is none, and a purchase of a refurbished one at $65 may be available. Been there, done that. My next move would've been to scrap the nano, and buy a touch for $200. Richard, your expertise and willingness to generously share it with your audience has kept my nano alive. Now i can manage thru the day at the job blaring my podcasts w/o fear of boredom. Thank YOU, Richard! (Why does'nt Support know this?)

Guys this still works in Windows 10 with the smallest of differences. There is no file ending in "INF" so just select "usbaap164". It will be the only file that gives you the "install" option. All 3 of my family's iPods now recognised through iTunes. Its a pity Apple Tech Support dont read these posts and re-train the staff to help rather than follow a script to direct you to a fruitless journey to the Genus Bar!

GENIUS!!! You posted a solution in 2014, and it is still helping in 2016. I had been trying to find a solution for a LOOONG time - downloading this, uninstalling and reinstalling that, new cords, restarting everything, etc. After searching MANY other sites, I thankfully found this one 🙂 I followed your instructions, magic happened, and I finally got my iPod to be recognized! Thank you for all your help!

Thank you thank you thank you...you're a legend! 🙂 I have spent hours tonight trying to work out what on earth was wrong with my iPod but as I suspected all along, it was just fine. Windows 10 and iTunes just weren't talking to one another, of course.

Wow, richardmoye -- you should work for Apple! Funny that their really long, seemingly-comprehensive-at-first documentation for troubleshooting this actually ended up failing and wasting over an hour of my time!

Thank you!!! This actually freaking worked. Amazing. 🙂

Thank you SO much. I was getting insanely frustrated and stumbled upon this answer and still, in October of 2016 with my iPod Nano 6 that suddenly stopped being detected properly right after I just updated iTunes...this worked!

Hello all,

I had the same issue connecting my iPod nano 6gen to iTunes on Windows 10, tried reinstall and hack from richardmoye without success (but solved iPhone connectivity :-) ).

I solved this issue as followed:

1. Unplug your iPod.

2. Open services.msc.

3. Find iPod Service and stop it.

4. Change service properties to Automatic startup type and start this service.

5. Plug and enjoy your iPod.

THANK YOU richardmoye!!!

This worked for my iPod Nano 7th generation! 🙂

Thanks, this worked. Will the fix work for a similar problem but on Windows 7.