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Level 1

12 points

iPod detected but not recognized??

Im having problems with my iPod Nano (7th gen), I recently mgot a message from iTunes saying "An iPod has been detected, but could not be identified properly. Please disconnect then reconnect and try again. If problem persists uninstall iTunes then install iTunes again.

I have followed these steps and also reset the iPod as well as gone into the control panel on my acer windows 8.1 and stopped the device and re started it but same message comes up.

Please HELP ME

iPod nano, Windows 8

Posted on Jan 26, 2014 6:49 PM

Best reply

richardmoye

Level 1

10 points

Posted on Jan 27, 2014 5:03 AM

Try this:

Windows 8.1, 64bit

It appears that the 64bit install messed up the device drivers for the Apple mobilie devices connecting as USB.

I tried many things, I may have missed a step below. But the following is what I believe was the fix - since it worked on a 2nd PC.

Make sure you are using an administrator account. Any of them on your machine will do for the following

a) Get Windows to restart the drivers:

- disconnect your USB device and close ITunes

- connect your USB device

- if ITunes loads, close it.

b) File explorer:

Open File explorer and browse to
C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers
In that folder there should be a set of files named "usbaapl64...."
right click on the one ending in "INF"
Select Install. It's very quick.
remove the USB device

c) Restart the computer.

When you login again, load ITunes before you attach your USB device.

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82 replies

Feb 17, 2014 6:48 PM in response to richardmoye

Thank you so much.. I've been working on this for over a week... This is the only thing that work.. HUGS!!!!!!!!

Munwaaaa

Level 1

0 points

Feb 17, 2014 8:01 PM in response to kparent415

Hey Karen (hope the is your name), when you surf to the drivers folder, pick the one that says USBAAPL64. If you right click on this and then go down to the bottom of the flyout menu and pick "properties" you will see the INF file extension there. But for simplicity, no not pick the one that has the .sys entension, use the one listed above and click install. Worker fore me. $$

Munwaaaa

Level 1

0 points

Feb 17, 2014 8:08 PM in response to richardmoye

Richard you are the man, if you are ever in Idaho, i will buy you a big beer. Followed the directions exactly as you said, i put in another post to pick the one that says 'usbaapl64' and not the one that says 'usbaapl64.sys' as the inf file extension is hidden unless you right click on it and go down and hit properties. Thanks again. This wa even more frutrating as my 4th generation nano would work fine, it was just my 6th generation nano that would not, may good karma come your way. Gary M

Mar 5, 2014 1:11 PM in response to richardmoye

This worked for my Nano 6th Generation! Great advice! Much better than Apple's support just telling me to reset the Nano!!!

Thanks for the information!

Mar 14, 2014 10:03 PM in response to richardmoye

Thanks mate, I am forever in you debt. This was starting to drive me crazy, especially consideing it was working just fine yesterday. You're a life savor dude.

Apr 3, 2014 1:42 PM in response to richardmoye

Thanks worked for 6th Gen, iPod Nano on Windows 8.1!

jenni76

Level 1

0 points

Apr 3, 2014 6:10 PM in response to Ryleighjames

I cant get this to work. I am running windows 8 and cant find the file listed anywhere. I cant even find where it should be located. I got my kid an ipod nano 7 and can do nothing with it. When I go into "This PC" where do you go next? I dont see the next step anywhere. Thanks...

Munwaaaa

Level 1

0 points

Apr 4, 2014 1:45 PM in response to jenni76

Hey Jenni76, if you go to page one and read the post by Richardmoye i believe, that is the solution, i added a couple of post "munwaaaa" that further clarifies how to pick the exact file that Richard said. Between our post, you should be able to get it to work. Good luck

jenni76

Level 1

0 points

Apr 4, 2014 3:21 PM in response to Munwaaaa

Thank you, I did get it to work! You guys are way more helpful and the directions are easier to understand then Apple Support.. Thanks a lot!!

ksjak

Level 1

0 points

Apr 4, 2014 8:09 PM in response to Ryleighjames

This worked for me too. Thank you!!!

Munwaaaa

Level 1

0 points

Apr 6, 2014 10:07 PM in response to ksjak

Excellent!!

Apr 8, 2014 1:29 PM in response to richardmoye

Richardmoye...You Effin Rock!!!! Thank You!

sgtshmoo

Level 1

0 points

Apr 9, 2014 7:50 PM in response to Ryleighjames

Ok so i have done everything the instructions say, but when I get to the point where I click install (on the correct folder) it comes up with the message "The INF file you selected does not support this method of installation"

Arenas.R

Level 1

0 points

Apr 29, 2014 10:11 PM in response to Ryleighjames

You are genius! Thank you soooo much! 😍

Munwaaaa

Level 1

0 points

Apr 30, 2014 12:44 PM in response to Arenas.R

Glad to help Arenas!!!

iPod detected but not recognized??