You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Ryleighjames Author

Level 1

12 points

iPod detected but not recognized??

Im having problems with my iPod Nano (7th gen), I recently mgot a message from iTunes saying "An iPod has been detected, but could not be identified properly. Please disconnect then reconnect and try again. If problem persists uninstall iTunes then install iTunes again.

I have followed these steps and also reset the iPod as well as gone into the control panel on my acer windows 8.1 and stopped the device and re started it but same message comes up.

Please HELP ME

iPod nano, Windows 8

Posted on Jan 26, 2014 6:49 PM

Top-ranking reply

richardmoye

Level 1

10 points

Posted on Jan 27, 2014 5:03 AM

Try this:

Windows 8.1, 64bit

It appears that the 64bit install messed up the device drivers for the Apple mobilie devices connecting as USB.

I tried many things, I may have missed a step below. But the following is what I believe was the fix - since it worked on a 2nd PC.

Make sure you are using an administrator account. Any of them on your machine will do for the following

a) Get Windows to restart the drivers:

- disconnect your USB device and close ITunes

- connect your USB device

- if ITunes loads, close it.

b) File explorer:

Open File explorer and browse to
C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers
In that folder there should be a set of files named "usbaapl64...."
right click on the one ending in "INF"
Select Install. It's very quick.
remove the USB device

c) Restart the computer.

When you login again, load ITunes before you attach your USB device.

View in context

82 replies

Nov 11, 2016 1:36 PM in response to richardmoye

Had this issue after windows 10 anniversary update - this fixes the ipod nano connectivity issue. THANK YOU!!!!

neoncek

Level 1

4 points

Dec 8, 2016 5:00 AM in response to Ryleighjames

Hello all,

I had the same issue connecting my iPod nano 6gen to iTunes on Windows 10, tried reinstall and hack from richardmoye without success (but solved iPhone connectivity :-) ).

I solved this issue as followed:

1. Unplug your iPod.

2. Open services.msc.

3. Find iPod Service and stop it.

4. Change service properties to Automatic startup type and start this service.

5. Plug and enjoy your iPod.