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Ryleighjames Author

Level 1

12 points

iPod detected but not recognized??

Im having problems with my iPod Nano (7th gen), I recently mgot a message from iTunes saying "An iPod has been detected, but could not be identified properly. Please disconnect then reconnect and try again. If problem persists uninstall iTunes then install iTunes again.

I have followed these steps and also reset the iPod as well as gone into the control panel on my acer windows 8.1 and stopped the device and re started it but same message comes up.

Please HELP ME

iPod nano, Windows 8

Posted on Jan 26, 2014 6:49 PM

Top-ranking reply

richardmoye

Level 1

10 points

Posted on Jan 27, 2014 5:03 AM

Try this:

Windows 8.1, 64bit

It appears that the 64bit install messed up the device drivers for the Apple mobilie devices connecting as USB.

I tried many things, I may have missed a step below. But the following is what I believe was the fix - since it worked on a 2nd PC.

Make sure you are using an administrator account. Any of them on your machine will do for the following

a) Get Windows to restart the drivers:

- disconnect your USB device and close ITunes

- connect your USB device

- if ITunes loads, close it.

b) File explorer:

Open File explorer and browse to
C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers
In that folder there should be a set of files named "usbaapl64...."
right click on the one ending in "INF"
Select Install. It's very quick.
remove the USB device

c) Restart the computer.

When you login again, load ITunes before you attach your USB device.

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82 replies

A-hardie

Level 1

0 points

Sep 19, 2015 10:49 AM in response to Ryleighjames

Tried the fix, sadly it didn't work. Anyone have any ideas on what might be wrong?

wwwatch

Level 1

4 points

Oct 10, 2015 12:00 AM in response to A-hardie

Same here, none of the suggestions worked.

Oct 12, 2015 7:32 PM in response to Ryleighjames

Many thanks for this. I hate it when things just stop working. Especially my iPod.

Oct 13, 2015 7:49 AM in response to Munwaaaa

This helped out tremendously! Thank you so much. I thought I was going to lose my mind trying to figure this problem out.

wnh305

Level 1

4 points

Mar 23, 2016 8:40 PM in response to Ryleighjames

Thank you this was a huge help. Nothing on apples support page was fixing the product

micarpir

Level 1

12 points

Mar 23, 2016 10:33 PM in response to richardmoye

A huge thank you man. You save my life. I spent a day and half trying figure out this problem. I try it and it work on mine iPod nano and iPad too. thank you thank you

Mar 24, 2016 7:22 AM in response to richardmoye

THANKYOU.....tried everything to no avail, and then i found this solution. It worked immediately. You're a star!!

bryonon

Level 1

5 points

Apr 5, 2016 5:07 PM in response to Ryleighjames

Richardmoye YOU ARE DA MAN!!!

Thank you so much for your incredibly clear and helpful solution to this problem.

Apr 6, 2016 8:48 AM in response to richardmoye

Thank you richardmoye! This solution worked on my Windows 10 SurfacePro as well.

Apr 24, 2016 1:53 AM in response to Ryleighjames

I just want to say THANK YOU a hundred times! My computer detects my ipod but says it does not recognise it shortly after.

Suyash90

Level 1

4 points

May 5, 2016 11:29 AM in response to richardmoye

Amazing! Works like a charm in Win10 as well 😉

Kudos to Ryleighjames !

Jun 5, 2016 6:03 AM in response to richardmoye

Great - this worked for me too on Windows 10 with 7th gen iPod. Connected and automatically updated the iPod software after connetion

rrnp11

Level 1

4 points

Oct 1, 2016 9:11 AM in response to Ryleighjames

Thank you very much your directions were easy to understand and worked wonderfully. Thank you again.

ItsJulie

Level 1

8 points

Oct 5, 2016 5:26 PM in response to richardmoye

By FAR, the simplest and best way to do this! None of the other "official" solutions would allow me to update the driver.

THANK YOU

Oct 14, 2016 9:04 PM in response to richardmoye

Yep, this worked when apple's guide failed. Thanks!

iPod detected but not recognized??