The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
hey i just broke my screen and im expecting a new phone in the mail but i dont want to loose all the stuff i had on my last iphone 5. i tried to back up the phone but itunes wont recognize my phone before i enter the password on my phone. the problem is i cant navigate through my phone because the screen is broken. HELP!!!
iPhone 5
I would like to thank to all of you for the anwers and inputs you provided. It tooks me two days to finally backup a brocken iPhone and I had to combine several of your suggestions, however at the end the backup worked and I got back all the data. Let me explain what I did:
The iPhone screen was broken and my backup was three months old. What a bad luck! And I asked myself why have I not invested the time to establish a backup more frequent? Luckely the home button was still working and every time I started the iPhone the screen was visible for about 5 s. At first I tried to reboot the iPhone which was not a good idea at all, because now the iphone was requesting to type in my passcode! I looked up several blogs in the web and found at the end the following solution.
Tools used
- connector lightning to USB
- USB keyboard
- wireless keyboard
I hope that this will help some of you to get access to a broken iPhone.
I have the exact same issue, accept my phone now says "iPhone is Disabled - connect to itunes" - which I've done. I've tried the voice activation and it won't come up. Please help, any suggestions?
i am having the exact same problem but i try using siri and shes all like " siri not avaible" any ideas on what to do?
it did othing for me. I have a broken iphone 6, cannot access the screen at all, and nothing happens when i press & hold the home button. Please help!
I have this exact same question except that I cannot view the screen. So I can only use siri. What should I do?
There are no magic words that can overcome broken hardware. It's too late. You need to back it up before it breaks, not after.
So you're telling me that I will have to live with the idea of losing all my data on my phone and simply get a new one? 😢
If iCloud backups are not turned on, it will be backed up to your computer every time you sync the phone with iTunes.
Unfortunately the only way is to borrow a screen from another functioning iPhone and disconnect its screen and then hook it up with your broken device in order to access your password screen.
I had a similar problem, but was able to unlock the phone and activate icloud backup using the Lightning to USB adapater and a USB keyboard. I posted my expierence here.
Siri won't turn voice over on... any suggestions or ideas? It doesn't understand what I'm saying and just keeps saying cannot voice dial with no service.
Cheers
What in the world does that have to do with the topic of this thread?
If voice over isn't on you can't navigate through the phone to allow the computer to access your phone...
Hi, what were the steps to get your iPhone to sync after purchasing the keypad?
Thanks
Too smart, by half. 100,000 digit combinations and 10 chances...I am comfortable with this level of security.
Sent from my iPhone
Backup your iPhone with a broken screen
