Apple Event: May 7th at 7 am PT
hey i just broke my screen and im expecting a new phone in the mail but i dont want to loose all the stuff i had on my last iphone 5. i tried to back up the phone but itunes wont recognize my phone before i enter the password on my phone. the problem is i cant navigate through my phone because the screen is broken. HELP!!!
iPhone 5
If you've got $40 or $50 you can buy a keyboard with a connector just like your iphone charge cable (lighting connector I think they call it). I bought this one: http://www.amazon.com/Keyboard-Lightning-Connector-Retina-connector/dp/B00IQEL9N O/ref=sr_1_1?ie=UTF8&qid=1429235055&sr=8…
My phone screen was SMASHED! Home button didn't work, screen and digitizer broke, bad shape. But I used the keyboard to blindly enable iCloud backup, sign up for a 20GB backup plan ($0.99 per month currently), and then fully backup my iphone. Have patience, but it works and seems to replace it.
1. Plug in your keyboard to your iphone where you typically plug in your charging port.
2. Hold down your home button until Siri beeps to life (or hold the top left button on the keyboard that looks like a square) and just say "Voiceover On". Siri should respond and tell you siri is now on.
3. Press the "Lock" button on the top right corner of the keyboard. Siri says "pass code failed" as soon as I do this indicating I can now put in my passcode.
4. Type in your 4 digit unlock code on the keyboard (no need to press enter) and you should hear siri's voice over start talking about whatever app or text is highlighted on your phone.
5. Press the left and right arrow keys on the keyboard to navigate the various iphone apps. The iphone speaks whatever icon or text it's on. For example, you can scroll until you hear siri say "settings". If you have or can plug into another users iphone, this helps tremendously to visiualize what's going on.
6. Once you get the app you want press and hold down "Control" and "Option" keys and then press space bar. This is the equivalent of "clicking" on whatever item is highlighted.
Follow online instructions to enable icloud, backup to existing storage, etc.
Hope this works for you! I was very relieved to get mine backed up since I screwed up and didn't back up early.
Okay 😟 But thanks a ton! You were super helpful in comparison to my extremely length Customer Care calls that got me nowhere! Appreciate this 🙂 Good day! 🙂
Another question if I may, Iclod allows only 5GB storage. However, I have a 64GB phone and ypou can imagine the number of photos & videos I have. Any alternative to back it up other than icloud?
If iCloud backups are not turned on, it will be backed up to your computer every time you sync the phone with iTunes.
Unfortunately the only way is to borrow a screen from another functioning iPhone and disconnect its screen and then hook it up with your broken device in order to access your password screen.
nickytilk300 wrote:
Unfortunately the only way is to borrow a screen from another functioning iPhone and disconnect its screen and then hook it up with your broken device in order to access your password screen.
Which will permanently forfeit your right to have either the donor phone or the recipient serviced by Apple.
I had a similar problem, but was able to unlock the phone and activate icloud backup using the Lightning to USB adapater and a USB keyboard. I posted my expierence here.
When your iPhone/iPad is cracked or shattered by accident and left locked, it becomes important to get data off the broken device such as photos, videos, contacts, messages, etc. Here, this video tutorial will show you several methods to backup iPhone/iPad with broken and passcode-locked screen.
Quick guide:
#1 Check some of important data in iCloud.com like videos, pictures, contacts, notes, reminders when iPhone is broken and lokced
https://youtu.be/EiZf-I1qGrc?t=18s
#2 Recover data from broken/locked iPhone/iPad with iPhoneRecovery software if the iTunes detects your device on computer. Otherwise you'd better get your gadget repaired first.
https://youtu.be/EiZf-I1qGrc?t=50s
#3 Chances are that you’ve previously made a backup for iPhone/iPad with iTunes, then it would be easy to get back your files.
I have a simaler problem , I have a half broken non working screen on I phone 6.
I need to back up my phone but it is the first time it has been connected to this computer so I need to press trust this computer , but the screen does not work to push .
Siri will not do it for me.
Any other tricks
Another happy reader of jbuckner's solution! Touchscreen stopped working, I don't load crap onto my computer, am so old I listen to music only on the radio so don't use I-tunes and iCloud back up got full a few months ago and since it is a work phone that I don't pay for, never did anything with paying for a cloud data plan.
Folks at the Genius Bar told me I was hosed. All sorts of unhelpful advice about how I should pay for more cloud data and rebooted about 100 times. This just made me unable to get past the 4 digit pass key (once you reboot, can't use Touch ID)
Sucked it up and bought this https://www.amazon.com/gp/aw/d/B014X03L08/ref=ya_aw_od_pi?ie=UTF8&psc=1
And was able to enter 4 digit pass key. Had to take phone to work to be able to connect to wireless (work had given me a new phone and deactivated old one but had set up different Apple ID on new phone) which then allowed Siri to work. Then told Siri to activate voice over.
Jbuckner's advice on how to enter/select using ctrl option space bar was invaluable. Still could never figure out how to trust computer (tried setting up head motion switches but this didn't work) but went to settings, did backup to cloud now (somehow cloud backup was now empty - probably new Apple ID), did backup to cloud now (a few glitches to get this to work) then voilà! Pix on iCloud and then I backed em up to hard drive and phone can now get shredded by the hospital.
Soooo satisfying! (Just like dealing with Genius Bar really unsatisfying)
Siri won't turn voice over on... any suggestions or ideas? It doesn't understand what I'm saying and just keeps saying cannot voice dial with no service.
Cheers
What in the world does that have to do with the topic of this thread?
If voice over isn't on you can't navigate through the phone to allow the computer to access your phone...
Hi, what were the steps to get your iPhone to sync after purchasing the keypad?
Thanks
Too smart, by half. 100,000 digit combinations and 10 chances...I am comfortable with this level of security.
Sent from my iPhone
Does this work when your phone screen is completely black, but home button seems to work? (computer /iTunes recognizes phone but is requiring input).
Backup your iPhone with a broken screen
