You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Backup your iPhone with a broken screen

hey i just broke my screen and im expecting a new phone in the mail but i dont want to loose all the stuff i had on my last iphone 5. i tried to back up the phone but itunes wont recognize my phone before i enter the password on my phone. the problem is i cant navigate through my phone because the screen is broken. HELP!!!


[Re-Titled by Host]

iPhone 5

Posted on Jan 28, 2014 11:27 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 16, 2015 6:56 PM

If you've got $40 or $50 you can buy a keyboard with a connector just like your iphone charge cable (lighting connector I think they call it). I bought this one: http://www.amazon.com/Keyboard-Lightning-Connector-Retina-connector/dp/B00IQEL9N O/ref=sr_1_1?ie=UTF8&qid=1429235055&sr=8…


My phone screen was SMASHED! Home button didn't work, screen and digitizer broke, bad shape. But I used the keyboard to blindly enable iCloud backup, sign up for a 20GB backup plan ($0.99 per month currently), and then fully backup my iphone. Have patience, but it works and seems to replace it.


1. Plug in your keyboard to your iphone where you typically plug in your charging port.

2. Hold down your home button until Siri beeps to life (or hold the top left button on the keyboard that looks like a square) and just say "Voiceover On". Siri should respond and tell you siri is now on.

3. Press the "Lock" button on the top right corner of the keyboard. Siri says "pass code failed" as soon as I do this indicating I can now put in my passcode.

4. Type in your 4 digit unlock code on the keyboard (no need to press enter) and you should hear siri's voice over start talking about whatever app or text is highlighted on your phone.

5. Press the left and right arrow keys on the keyboard to navigate the various iphone apps. The iphone speaks whatever icon or text it's on. For example, you can scroll until you hear siri say "settings". If you have or can plug into another users iphone, this helps tremendously to visiualize what's going on.

6. Once you get the app you want press and hold down "Control" and "Option" keys and then press space bar. This is the equivalent of "clicking" on whatever item is highlighted.


Follow online instructions to enable icloud, backup to existing storage, etc.


Hope this works for you! I was very relieved to get mine backed up since I screwed up and didn't back up early.

59 replies

Backup your iPhone with a broken screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.