Pages 5.1 and Numbers 3.1 hanging - "com.apple.MediaLibraryService" taking huge amount of RAM

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Level 1

14 points

Pages 5.1 and Numbers 3.1 hanging - "com.apple.MediaLibraryService" taking huge amount of RAM

Hello,

Since latest update (Pages 5.1 - Numbers 3.1) I've experienced my computer runs really slow when opening either one of these programs.

Running Monitor activity I realize that "com.apple.MediaLibraryService" is using up to 2.5 GB of RAM memory!!!

I also notice that when I open both programs at the same time TWO "com.apple.MediaLibraryService" are running. Making the computer even slower.

This is really annoing because I need to work and my computer runs very solw.

Anyone has a workaround?

I really think is a bug.

Please, if anyone is having the same problem, report at http://www.apple.com/feedback/pages.html

The more we do the faster they will solve it.

Thanks.

MacBook Pro, OS X Mountain Lion (10.8.5)

Posted on Jan 29, 2014 7:08 AM

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Answer 1

tim_r_66

Level 1

51 points

Jan 29, 2014 7:28 AM in response to jsardi

Good call to start a new discussion. I have submitted a bug report and will reply here with any info from Apple.

I've also noticed it seems like I'm in a near constant mdworking indexing mode, which may be unrelated but it seems to have popped up about the same time.

If I try to use Safari when Numbers is open, my system usually gets so unresponsive I have to power it off.

I am running a local network based on Mavericks/Server 3.0.2 with (in this case) a Mavericks client.

Tim

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Answer 2

Eric Root

Level 10

684,615 points

Jan 29, 2014 9:18 AM in response to jsardi

Have you tried looking/posting in the Pages and Numbers community to see if others are having the same problem

Numbers Community

Pages Community

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Answer 3

jsardi Author

Level 1

14 points

Jan 29, 2014 9:28 AM in response to Eric Root

Just did.

Thanks.

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Answer 4

Jan 30, 2014 2:31 AM in response to jsardi

I have adressed this issue in
https://discussions.apple.com/thread/5833458?tstart=0

and was asked to give the iWork-people answers to the following Qs: (answers included)

All my problems started w the new iWork-updates

- Please ask for the OSX and Pages versions.

Pages 5.1 newest version, updated January 24th

OS X 10.9.1

- Is iCloud file sync On?

Turned off everything, to no effect

- What apps are configured with the Media Library (IPhone and Aperture)?

iPhoto

- Are there a log of photos on the desktop Mac?

How do I know? (It's a MacbookPro

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Answer 5

jsardi Author

Level 1

14 points

Jan 30, 2014 3:19 AM in response to HenrikKugel

My answers are exactly the same as yours...

So I guess there is no solution yet!

Thanks for your help anyway.

I accidently hit "this solved my question" to my own answer... how do I take that out?. The problem ISN'T SOLVED.

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Answer 6

jsardi Author

Level 1

14 points

Jan 30, 2014 3:33 AM in response to jsardi

Had to star a new thread because I accidentally hit "this solved my question" in my own answer and this can't be undone.

See... https://discussions.apple.com/thread/5846811

Thanks.

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Answer 7

Feb 13, 2014 8:35 AM in response to jsardi

I'm having the same issues with Pages and com.apple.MediaLIbraryService which seems to also over-use my cpu and memory sometimes with iTunes, and Numbers. All of my media are on my harddrive (itunes, iPhoto) and they are both quite large (iTunes over 500GB, and iPhoto over 100GB).

When I quit Pages the offending process quits as well.

Frustrating. I'm not sure how to 'downgrade' my Pages back to a previous version as has been listed as a possible solution. I deleted it today and downloaded it anew from AppStore. It's 5.1 I think.

I've also reported this to Apple.

Any hints would be appreciated. Really.

C

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Answer 8

jsardi Author

Level 1

14 points

Feb 13, 2014 10:27 AM in response to James Williams2

Hello James.

This is what I did (only possible if you have a Back up and Time capsule)

Go to the day before you downloaded (updated) pages using the Time Capsule. Go to applications. Copy the Pages App back to your applications folder (as it is now). Computer will ask you if you want to replace it. Click "yes"... open Pages... verify the Pages Version by clicking on the upper bar Pages > About Pages. It should say 5.0.1.

WARNING:

Some say that by doing this you may not be able to open documents you have worked with the newest version. It didn't happen to me. But to avoid this save your latest documents as Pages 09 docs.

Hope it helps.

ONE IMPORTANT THING: On system preferences go to App Store and "uncheck" all the boxes except the one that says "automatically chek for updates". Pages will keep asking to "upgrade" just click no, until a newer version (bug fixed) comes out.

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Answer 9

ringers

Level 1

8 points

Feb 15, 2014 1:58 AM in response to jsardi

Having exactly the same problem with Pages and Numbers. Very frustrating that Apple (yet again) create more problems when they release software updates. Doesn't anybody test the software before they release it? Hope they will fix this quickly

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Answer 10

Rortyfan

Level 1

8 points

Feb 20, 2014 1:56 PM in response to ringers

For what it's worth, I am now using Pages on iCloud.com as a get around. Still doesn't help with iTunes, though, which has the same problem. I'm relatively new to experiencing problems with my MacBook Pro. Do apple take notice of problems reported to them? How long do we think this will go on? For heaven's sake, I looked at Microsoft office on line today. Is that really what apple want? Don't think so.

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Answer 11

tim_r_66

Level 1

51 points

Feb 20, 2014 2:14 PM in response to Rortyfan

I would say they do to the extent that any large company does. So far, I've gotten the most response from them when I rated the app poorly in the Apple Store and spelled out what was wrong. I also recommend using the feedback process.

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