Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Help; my music download was interrupted and I cannot restart my download. Seems iTunes thinks it is already downloaded. Worse, I've made these purchases over several days on difference devices and cannot remember all that i purchases. I need to compele

My iTunes music download was interrupted (Mac lost power and re-booted); now I cannot restart the download. Apparently iTunes thinks it has compeleted the download. Worse, these purchases were made over several days on various devices; I can't remember all I purchased. How do I complete my download. Check for availalble downloads is not helping.

Apple TV, Mac OS X (10.5.8), Worked for a year prior to today

Posted on Jan 29, 2014 7:59 AM

Reply
1 reply

Jan 29, 2014 8:05 AM in response to SRCO

You can see the purchase history on your account via your Mac's iTunes : log into your account on your Mac's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases.


Depending upon what country that you are in (music can't be re-downloaded in all countries) then try deleting the incomplete tracks from your iTunes library and redownload them via the Purchased link under Quicklinks on the right-hand side of the iTunes store home page on your Mac's iTunes.


If you aren't in a country where you can re-download music then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com


If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

Help; my music download was interrupted and I cannot restart my download. Seems iTunes thinks it is already downloaded. Worse, I've made these purchases over several days on difference devices and cannot remember all that i purchases. I need to compele

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.